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Valentin Imperial Maya

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Valentin Imperial Maya
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11,280 Reviews from our TripAdvisor Community

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Showing 10,099: English reviews
Guilford, Connecticut
Reviewed 7 April 2014

We were at the resort from March 29- April 2. We hope to go back soon! The grounds of this resort are immaculate and it is like walking in a park. The staff is very friendly and want to make sure that your every need is met. There us a lot of walking, but it is so pretty, you don't...

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Helpful?
1Thank vaca182
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Guilford, Connecticut We greatly appreciate your review and the details you have shared for the TA community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We also have carefully reviewed the information you mentioned above and...

Bowling Green, Ohio
Reviewed 7 April 2014

We've been to several resorts and this is one of the best. The landscaping is great. The pool was warm and had to have been heated. The food was good, but you do have to wait sometimes. The bloody maries at breakfast were not so good. We had a room right next to the elevator on the third floor. We...

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1Thank Pat S
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Pat from Bowling Green, Ohio Thank you for taking time out of your busy time to let us know aboutrecent visit , we are very pleased to learn that you enjoyed your stay at our beautiful resort . Regarding your not so positive comments regarding the chairs and the nightly theater entertainment, we have taken not of those as...

cornwall ontario
Reviewed 7 April 2014

Just returned from our 2nd trip to the Valentin this hotel will make you wish you booked a longer stay. The hotel staff will go out of their way to make your vacation a special holiday. There is not a lot of improvement that the hotel can do except maybe have ginger ale as they now have Clamato juice for...

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1Thank softball55
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent returning VIM Guests from cornwall ontario , Thank you for your loyalty, we are honored to know that your enthusiasm for our VIM and Service has not changed . We cannot wait to welcome you back for the 3rd time to spoil you and make you feel at home again. Thank you so much!

Huntington, New York
Reviewed 7 April 2014

There was a bit of a wait for check in. After we checked in we had to wait until 3pm to get our room-which is check in time. Then the bellboy brought us to our room and our keys didn't work and he was able to let us in our room with the master key but after not returning two...

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2Thank wcynthy
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from New york First we would like to thank you for choosing the Valentin Imperial Maya for your vacation. We regret to read, we did not impressed you with our no reservation policy, your notes are very important for us, because we can learn, know about your experience and improve our service. We are certainly disappointed...

Estes Park, Colorado
Reviewed 6 April 2014 via mobile

We arrived at the hotel after a harrowing air trip. With a greeted warmly and with champagne. It was late in the evening but we were able to get dinner. Ground seem big at first but after day you get to know them. Immaculately kept incredibly kind wait service.

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2Thank RockyMtHight
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from Estes Park, Colorado Thank you for having chosen the Valentin Imperial maya for your recent vacation. We are glad that you had an enjoyable stay with us and we would like to thank you for sharing such a wonderful review. We hope to be able to host you many more times in the future. Kind...

Hanahan, South Carolina
Reviewed 6 April 2014

We were at this resort from 26 March - 1 April. This resort was absolutely beautiful. The resort is big, but not crowded. The property itself is big, but this is not like a hotel type resort. Each building seemed to have about 100 rooms in them. From check in to check out, we were treated like we owned the...

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Helpful?
3Thank Jason C
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Jason from Hanahan, Carolina del Sur Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments , It is a pleasure to know that you enjoyed our services and facilities. Thank you for recommending our property and for considering our resort on a...

Huntingdon Valley, Pennsylvania
Reviewed 6 April 2014

We had a delightful trip and very likely will plan a return some time in the future. The all inclusive facility has a natural look and feel because the buildings are not one a top another and the landscaping is beautiful. The birds/critters in the area were entertaining and not pesty. Be prepared for a short stroll from area to...

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4Thank 55_Plus_Divers
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Huntingdon Valley, We would like to thank you for your review and for your preference for the Valentin Imperial Maya. We apologize for the inconvenience your friends experienced with the jacuzzi during their stay, the managers of the departments involved, in this case the Maintenance Department have been informed of the particular observations, and that...

Vancouver,B.c.
Reviewed 6 April 2014

We just returned from spending two weeks and our 10th anniversary at VIM. This was our first trip to this resort and has now become our new home. We have vacationed in many resorts the Riviera Maya, Cabo Sans Lucas and Punta Cana - Dreams, Bahia Prinicipe, Iberostar and Palladium Resorts and this was by far the best resort we...

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4Thank beachluver
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Vancouver,B.C It is very rewarding to read this kind of reviews, even more to know that you chose our beautiful resort to spend your 10th anniversary, congratulations! Our main job is to make you have a memorable stay with us and we are very pleased that this was your case! We have shared your comments...

Rhode Island
Reviewed 6 April 2014

We just returned Thursday from our 9th stay at obviously our favorite resort, the Valentin Imperial Riviera Maya. When friends ask why we always go to the same resort we respond, it’s beautiful, tropical relaxing and the staff from the front desk to the gardeners are wonderful, greeting you with Hola, Buenos Dias or other similar phrases. As you pass...

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1Thank newtraveler64
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear VIM guest, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home.We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard. We would be more than happy...

Oshawa, Canada
Reviewed 5 April 2014

We stayed in building 5 as per my request and found it to a perfect location. This resort has it all and rates a 5 star +++ The grounds are lush tropical gardens that are meticulously kept Our Junior Suite was spacious with 2 balconies and marble bathroom We were made to feel special the moment we checked in and...

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Helpful?
6Thank Robin M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Robin M, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff. Thank you once again and we look forward in welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $374 - $811 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in Building 2, LOVED it, close to pool & night life, but never heard any of it from room & not a long walk to beach/food!”
 of 5 bubbles tracyn756, 21 Mar 2017 | Read review
“Emerald Suites building 11 & 12 second floor beautiful view very private”
 of 5 bubbles Jackielon, 21 Mar 2017 | Read review
“Value in upgrading the room”
 of 5 bubbles X554XAnickm, 21 Mar 2017 | Read review
“The Emerald rooms are oceanfront so spend the extra money for them. You can't beat the view and the sound of those waves.”
 of 5 bubbles coldcanadian2017, 20 Mar 2017 | Read review
“We loved being on the third floor. I will say building 1 seems to be in a somewhat noisy area. But we didn't have a problem sleeping.”
 of 5 bubbles jsmj4, 19 Mar 2017 | Read review
5 of 5