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Valentin Imperial Maya

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Valentin Imperial Maya
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11,302 Reviews from our TripAdvisor Community

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Showing 10,116: English reviews
Columbus
Reviewed 10 July 2014

The Valentin exceeded my expections in service excellence. Whenever I would ask for directions on how to get somewhere, the associate would walk me there and make sure I got to my destination. Dinners were served in a manner that made me feel like a VIP. We always left a tip because they work so hard. The concierge is experienced...

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6Thank Circa64
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Columbus We would like to thank you for your review published on Trip Advisor. It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin . Our customer’s satisfaction is our constant goal. It will be a...

South Fulton, Tennessee
Reviewed 10 July 2014

Stayed at the Valentin 7/1/14-7/6/14. Enjoyed it very much. This resort has everything. ROOM: I stayed in an Emrald JR Suite and loved this room. We requested ocean front and you can't see the ocean. They were going to move us when a room on a higher floor when one became available but the land scape is so beautiful we...

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7Thank lauramc210
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Laura from South Fulton, Tennessee Thank you very much for your review, It is very important for us to know that you had a great stay, our VIM team (especially Go team)is one of the most motivated as we love to know that our guests are having wonderful experiences. Again thank you again for your comment and we would...

Toronto, Canada
Reviewed 9 July 2014

The culinary experience here without a doubt sets this resort apart from others we have tried in this price range. The food alone is worth coming here. There are a few areas of opportunity for this resort, as with any. Despite the small issues, we really enjoyed our time at Valentin and will probably be back. FOOD: The food at...

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13Thank ClickCrazy
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Guests from Toronto, Canada Thank you for the comments you have published on Trip Advisor about your vacation in October 2013. First of all, we would like to say that much has changed since your last visit in the Valentin . We will take your observations into consideration, as they will assist us in our ongoing commitment to improve...

Los Angeles, California, United States
Reviewed 9 July 2014

We are a young couple in late 20s/early 30s. The resort is VERY quiet, many of guests are in late 40s or +. It almost felt like it was too quiet for us. The room is nice, but nothing amazing. things I like: bf really liked "dirty monkey" drink , beautiful beach and pool Things need improvements: Really old/poor quality...

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8Thank Eunice C
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Eunice from Los Angeles, California Thank you for your time and we are very sorry to hear that we have not met your expectations at 100 % and the levels of services that characterize our resort and company were not met at the instance. Please be assured that we have shared your feedback regarding the TV with the rest...

Clayton, New Jersey
Reviewed 9 July 2014

I had a destination wedding at the Valentin. Our wedding planner Ana was excellent, she took care of everything from my very first email to our private round-trip transfer from the resort to the airport. My wedding was everything that I dreamed of and more. Our guests had such a great time and our photographer provided by the resort was...

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Thank Emily M
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Emily from Clayton, Nueva Jersey Thank you very much for having chosen Valentin Imperial Maya for your wedding and honeymoon. congratulation! Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. We took also good note of your observations regarding the privilege package and dress code with our executive team in...

London, United Kingdom
Reviewed 9 July 2014

I cannot fault anything about this place, truly amazing! If you wanted quiet, you could have quiet; If you wanted noise, you could have noise. You could be with friends or a couple, it didn't matter, it had it all. The staff can't do enough for you and they don't scrimp on anything, especially not the premium brand drinks or...

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5Thank Danielle L
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Danielle from Londres, Reino Unido We greatly appreciate the time you took to write a such good review regarding your last vacation in Valentin. Thank you also for recommending our property and for considering our resort on a return visit to Mexico, please feel free to contact us. So we can assist with all pre arrival requests and be...

Pleasant Valley, New York, United States
Reviewed 9 July 2014

We just got back from a seven night, eight day stay at the Valentin. We truly enjoyed our stay! I read up a lot on this resort on trip advisor, so I feel that we were well prepared for what to expect. We stayed in building 14, which I feel was a perfect location. We were right next to the...

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2Thank Erica M
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Erica from Pleasant Valley, New York Congratulations again on your marriage and wow! What beautiful words to describe our food , beach and pool! We thank you very much for having chosen our Hotel for your honeymoon . Thank you also for bringing to our attention the ocean view and in order to avoid any misunderstanding , we would...

McLean, Virginia
Reviewed 8 July 2014

All-inclusive, excellent sea-breeze with international tourists, relax and just have fun, don't forget your dancing shoes for the live concert and lots of dancing. Enjoy your vacation, you deserve it!

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3Thank Sadaf K
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from McLean, Virginia We are glad that you had an enjoyable stay with us and we would like to thank you for sharing such a wonderful review. Looking forward to host you again in the near future! Regards

Fairfield, Connecticut
Reviewed 8 July 2014

WOW!! This resort far exceeded our expectations! From the moment we arrived until our departure 7 days later we felt like we were in the most beautiful place on earth! We're already planning our trip for next year. The grounds are beautiful and well maintained, as are the rooms and pools. We really went for the gorgeous beach and we...

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8Thank Barbie B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Barbie from Fairfield, Connecticut , Thank you for your wonderful review of your recent experiences at the Valentin Imperial Maya. Wow what a great way to start the week. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see. Thank you also for recommending our property...

Ebensburg, Pennsylvania
Reviewed 8 July 2014

The Valentin is an intimate paradise! We have tried other resorts but this place has captured our hearts. I could write a novel about the excellence of this resort, from the absolutely wonderful staff, to the beautiful facilities, gorgeous pool area, to the great food and the mesmerizing beach. Not only does this place exude luxury and elegance, but the...

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5Thank CTPersio
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Guests from Ebensburg, Pensilvania Thank you for such a wonderful reviewing detailing your vacation experience. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see. Thank you once again and we look forward in welcoming you back for your 4th visit in the near future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $378 - $846 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,133 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golden suites are great. Building 6 is a perfect location. Close to pool, beach, restaurants.”
 of 5 bubbles MikeM_GBWI, 26 Mar 2017 | Read review
“G0...now!!!”
 of 5 bubbles djeunette, 26 Mar 2017 | Read review
“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 26 Mar 2017 | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 25 Mar 2017 | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
5 of 5