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Valentin Imperial Maya

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Valentin Imperial Maya
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11,439 Reviews from our TripAdvisor Community

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Showing 10,230: English reviews
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Grande Prairie, Canada
Reviewed yesterday NEWvia mobile

This resort is huge and absolutely beautiful. Food was great, service was excellent, and views were breathtaking. This resort is "scattered" across a large area but it makes it feel less busy because people are not all congested in one area. We also enjoyed walking and taking in the scenery, but for those who are not "walkers"- you can call...

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Thank marjaydtt
Pittsburgh, Pennsylvania
Reviewed 2 days ago NEWvia mobile

Not sure how this place got 5 stars. The food was average and some of it was poor (Ginger - Japanese). The accommodations and service were great. My biggest issue was the dress code. A guy wearing dress pants and shirt with a pair of $150 Borne fisherman's sandals can't get into the so-called top end restaurants, while a guy...

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6Thank Joe L
Ottawa, Canada
Reviewed 2 days ago NEW

Everything here is perfect! This was our 2nd stay and just like the first time, the food, service, resort, guest rooms, pool, entertainment and atmosphere were second to none. Still not sure why we keep trying other resorts. I love that they always have the food enclosed from bugs and birds and that the staff are genuinely hospitable. Even the...

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4Thank YHZTraveler
montreal
Reviewed 3 days ago NEW

One of the nicer resorts we've stayed at. The food was great, the resort clean, the room was ok - we were in a silver suite - the only thing is the bathroom (toilet in particular) is not really closed off from the rest of the room so it's not very private. There are two tennis courts - only one...

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Thank jmoreauMontreal
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, Thank you very much for taking the time to share your wonderful experience at VIRM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team, we are glad to hear we were able to make of your stay a pleasant vacation. On return, do...

Cambridge, United Kingdom
Reviewed 3 days ago NEW

This resort truly sets the standard for excellence. Its grand scale is reflected in the construction of the hotel and the grounds. Picturesque, tranquil and sublime you can not be disappointed by what this hotel can offer. The pools and poolside service offered something for all. The rooms were well thought out and were constantly kept to an immaculate standard...

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2Thank Pete F
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear...

Reviewed 3 days ago NEW

This Place is amazing. But prepared to do some walking. This place is big but beautiful. We were there from April 12th thru April 19th. The weather was very nice every day. The beach had lots of seaweed. But by the time we left is was down to very little. The workers their tails off from sun up to sun...

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2Thank juliemT7948MK
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, Thank you so much for taking the time to share your experience at VIRM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make...

Reviewed 3 days ago NEW

So I just came back this week from a marvelous and much needed vacation at the Imperial Maya. I'll have to say this place definitely is a world class luxury resort and it fulfills all the criteria I was looking for. Me and my wife stayed for around 4 nights, so we didn't experience every amenity possible (due to lack...

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2Thank abe d
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Abe D, Thank you for taking the time to share your recent experience at VIRM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants; our...

Wylie, Texas
Reviewed 3 days ago NEWvia mobile

My wife's employer (small office) paid for his employees and spouses to com here for four days. The all inclusive nature makes this better than a cruise. The restaurants have been good so far (we're in to day two) and the staff is very friendly and helpful.

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1Thank CodeRider
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, We would like to thank you for describing the beautiful things that contributed to make your stay at VIM even more enjoyable. We are extremely happy to hear that we were able to fulfill your expectations and even more for the fact that you left our hotel with such a great impression of our services, rest...

Windsorr, Ontario
Reviewed 4 days ago NEW

Amazing resort! Excellent staff, fabulous rooms, outstanding food, fun night life. Fabulous swim out room!! Great staff. Very nice beach. Quiet and fun resort. Only issue is the check in procedure and don't expect a room until 3 pm..

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Helpful?
Thank Laura W
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Laura W, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximun satisfaction, it pleased us to learn that you left the hotel...

London, Canada
Reviewed 4 days ago NEW

This was our second visit to the Valentin, we went last year with three other couples and we all went back again this year plus another couple! This resort is by far the best we have ever been to. There is nothing to complain about! We were in building 8, and the young lady at the concierge desk was so...

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Thank seeley58
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, On behalf of our management, we would like to take this chance to thank you for having chosen Valentin Imperial Riviera Maya once again, it is a pleasure to be entrusted with your faith and belief, rest assured that we very much value your preference and will continue having as a commitment your satisfaction. We are...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $377 - $903 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,205 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool/garden view is lovely and a short walk to the restaurants.”
revelo100, 21 Apr 2017 | Read review
“We had Building 5. Junior Deluxe Suite. We loved it. I totally loved the bed and pillows!!!”
juliemT7948MK, 21 Apr 2017 | Read review
“If you like to spend time at the pool, the swim-up room is definitely worth it! ”
BoomhaueRN, 19 Apr 2017 | Read review
“Building 4 & 5 are junior suites close to the pool and beach. Very nice.”
69louisel, 19 Apr 2017 | Read review
“Building 8”
896albertj, 18 Apr 2017 | Read review
5 of 5