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Valentin Imperial Maya

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Valentin Imperial Maya
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11,557 Reviews from our TripAdvisor Community

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Toronto, Canada
Reviewed yesterday NEW

Just returned from our 10th 2 week vacation at the Valentin Imperial Maya Resort. We are always pleased to see a lot of the same staff still here after all these years. It shows us that this is a good resort that looks after its employees, which is important to us. We stay in the Golden suites to ensure that...

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Helpful?
Thank Kate R
Reviewed 2 days ago NEWvia mobile

My sister and I did a one week stay here and had an incredible time. We were so happy we chose this resort! The highlights for me were the excellent customer service, amazing food choices and overall beauty of the resort grounds/pools/beach. I will cut to the chase and put some suggestions, advice, tips for those planning a visit below:...

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5Thank Jennifer L
Reviewed 2 days ago NEWvia mobile

Overall, great resort, definitely 5 stars. Would come back if we decided to do another vacation to Mexico. We reserved an Emerald Junior Suite near the beach. We learned that you can't see the ocean from the room because of the trees. So if you are looking for a room with a view of the ocean, it really doesn't exist...

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3Thank Jared M
Lancaster, Pennsylvania
Reviewed 2 days ago NEW

Not really sure how to rate this one. It has pluses and minuses. First the good. Very clean, food in all the restaurants very nice (however see the minuses on the food.) Decor not bad for a 10 year old resort. (Age was told to us by one of the staff). Activity staff great fun. Now the not so good....

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3Thank Belinda A
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Belinda A, Thank you so much for letting us know your comments and impressions, we have red each of them. Although we value the great comments related with our food and room cleanliness, we regret to hear your final impressions. As you know, the Mayan jungle is well known for the presence of insects, to avoid this, we fumigate...

Kentucky
Reviewed 2 days ago NEW

My husband and I stayed at the Valentin Imperial Maya to celebrate my 40th birthday. We arrived April 29, 2017 and stayed for six nights departing May 5. Our flights, transfers and hotel were booked through Vacation Express. I'll just speak to the hotel experience here. We traveled with my childhood friend (who was also celebrating a 40th birthday, just...

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4Thank Alysia G
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Alysia G, It is wonderful to hear you would like to come back in the future, the words you have just shared are definitely rewarding and encourage us to continue with the big efforts to always impress. We hope you will keep excellent memories from this trip, we thank you for emphasizing the good taste of our restaurants, food...

Halifax
Reviewed 2 days ago NEW

Let me start by saying, I have travelled to a lot of all inclusive resorts in the Caribbean and Mexico. When I first stayed at the VIM 2 years ago...I have been back 3 times and will most likely not go to any other resort. I will not go into detail about the service and amenities as you can see...

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1Thank SAKG025
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, Thank you for sharing your amazing experience at Valentin Imperial Riviera Maya, it has been a pleasure to share with you such a special moment in your lives and we hope that you will keep beautiful memories from your wedding as we will. Faviola and the staff members you mentioned above have received your comments and...

cambridgeshire
Reviewed 2 days ago NEW

Husband and I stayed here for two weeks from the 01/01/17 - 15/05/17 Beautiful grounds , lovely rooms - we stayed in a Golden Swim Out and loved the easy access to the pool and the convenience of having our own loungers , bar and food service around the pool was excellent . We enjoyed most of the Restaurants the...

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1Thank karbees
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, Thank you so much for having chosen VIRM as your recent travel destination, we are glad to hear you very much enjoyed the tranquil atmosphere of the Golden section. Melina, Xochitl and Monserrat have found a lot of motivation in your words and our food and beverage team is proud for having them in their team,...

Cleveland, Ohio
Reviewed 2 days ago NEW

Just wanted to give back after reading so many awesome reviews that helped pass the time until our trip. My wife and I are here at the VIM celebrating our 7th wedding anniversary. We are both in our 40's and have traveled to Mexico 16 times, including for our wedding in 2010. We always travel in May for our anniversary...

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4Thank marco9045
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, We thank you a lot for having chosen our resort to visit us again. We are glad to hear your very much enjoyed this vacation, Leonardo is very grateful for the wonderful referrals you have described about his development, our management always takes in great consideration the good reviews related with our team m embers as...

Hampton Beach, NH
Reviewed 3 days ago NEW

This was our first trip to the Valentin and cannot wait to return. Adults only facility, lush tropical surroundings, large immaculate rooms with very comfy beds, premium liquors, delicious buffets so much better than most other resorts. The Speciality restaurants are top shelf; my favorites were the French and Italian. I cannot say enough good things about the Valentin Imperial...

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Thank SunShine1993
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIRM Guest, Thank you for mentioning the wonderful things which you enjoyed the most at Valentin Imperial Riviera Maya. We are glad to hear we were able to accommodate your likings and preferences and that you enjoyed our food selection. We would like to have the pleasure to hosting you again. Regards,

A TripAdvisor Member
Level Contributor
5 reviews
2 helpful votes
Reviewed 3 days ago NEWvia mobile

I would highly recommend this resort!!! You won't be disappointed. Restaurants for dinner were on point and delicious. We stayed in the emerald suites by the beach! With ocean view , it was so relaxing and beautiful. We were far enough from the clubs/bars/restaurants area that it was quiet by our rooms which we appreciated. Also liked that there are...

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2Thank A TripAdvisor Member

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $389 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,257 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be afraid to get the basic package, those rooms were awesome!”
  • Coati in the jungle behind our room
279alysiag, 21 May 2017 | Read review
“We had a Gold Suite in Building #7; over looking lazy river and pool. 1 flight of stairs down you are in this semi private area. Wonderful !”
SunShine1993, 20 May 2017 | Read review
“All depends on what you like - close to restaurants/pool/ocean”
Kelly2beach, 20 May 2017 | Read review
“I was in Building 3. It seemed like a very good location to me. I don't think there is a bad spot here.”
ivykay2017, 17 May 2017 | Read review
“golden junior suite was very large and clean, amazing room by a large pool, lunch spot and bar”
182taral, 17 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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