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Valentin Imperial Maya

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10,770 Reviews from our TripAdvisor Community

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Showing 9,650: English reviews
Pleasant Prairie, Wisconsin
Reviewed yesterday NEW

Just arrived home from our fourth stay at Valentin Imperial Maya. This time, we brought 18 other people along for the stay! It was fantastic as always. Everything from my previous reviews still applies! Fernando in Guest Services was a huge pleasure to deal with regarding special needs of our group. I met with him on the first day and...

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Thank Eric T
Ridgewood, New Jersey
Reviewed yesterday NEW

The Valentin Imperial resort was so far the best resort I have visited. Barcelo watch out! With the exception of the initial check in with getting the bags from the taxi drop off to the tram that takes you and your bags to the room, the hotel was very flawless. Oh one other thing they forgot to pick up the...

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Thank JOHN I
Bournemouth, United Kingdom
Reviewed yesterday NEW

Lovely Mexican looking hotel set in immaculate grounds. Easy check, in even though I was early my room was available. I had booked a golden swim up room, definitely a good choice. There was a separate drinks and snack bar exclusively for golden guests, with waiter service to your terrace or sun lounger. The room itself was a 2/3 walk...

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Thank Margaret F
Philadelphia
Reviewed yesterday NEW

Everything was beautiful, food was amazing, service out of this world and the entertainment by the pool everyday was awesome. All of the shows at night were very fun and entertaining. It gave you something to do every night if you were looking for it.

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2Thank ryanmV8945CK
Saint Louis, Missouri
Reviewed 2 days ago NEW

This was our first trip to Mexico. We usually do not stay at all inclusive resorts, but this was absolutely wonderful! Beautiful room, attentive service, delicious food and tasty drinks. The grounds are stunning. It rained our first two days and we didn't even care. Met some great new friends also.

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3Thank Soulardstl
Brooklyn Park, Minnesota
Reviewed 2 days ago NEWvia mobile

This was our second visit and it was amazing! Love the service and how lovely it is. Stayed in a second level emerald suite both times and highly recommend that. We did the privilege package both times and that is a must! Love having a reserved spot at the beach or pool and being able to make dinner reservations.

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2Thank p1nk_n1ghtmare
New York
Reviewed 2 days ago NEW

Food in all restaurants were amazing. All the staff treated us like royalty! The Two I remember most was Hector and David. The beach was super clean and had plenty of chairs for everyone. The pool is spectacular with the foam party on Sundays. As soon as we can. We're going back. This was a trip for our 40th anniversary....

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3Thank chasbro1
Ascot, United Kingdom
Reviewed 3 days ago NEW

Having spent a week at the Grand Velas resort which was very quiet I was determined to book a hotel that was steeped in luxury that had a slight attitude. The Resort is truly amazing, I have never seen people so happy in my life. You can if needed by shy and retiring or join in with the activities and...

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1Thank Carl R
McKinney, Texas
Reviewed 3 days ago NEW

This resort surpassed every expectation from the service, to the food, to the staff and personal attention to every detail! We did the Priviledge Club and it was definitely worth the extra cost. The extra personal service this club provided was exceptional! We have already booked another stay in 3 months because we were so impressed.

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Thank dholthaus1021
Stratford, Canada
Reviewed 4 days ago NEW

We just returned from an 8 day vacation here and cannot say enough about the resort and the staff. From the moment we checked in until our departure, we loved every minute of our stay. The resort environment itself was beautiful. Grounds were very clean and the rooms were laid out perfectly. The activities around the grounds kept us entertained...

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1Thank LFTCANADA2016
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from tratford, Canada, Thank you so much for considering our hotel to be the very best from the Mayan Riviera, your words certainly motivate us to continue developing wonderful services and facilities to keep the wonderful attention and service that have distinguished us during many years. Leo and Amelia have received your words, which have been...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $416 - $906 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,901 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The swim-out suites offer your own private lounge chairs near the quiet pool.”
 of 5 bubbles EricT799, 5 Dec 2016 | Read review
“Try to get a room on an upper floor”
 of 5 bubbles JOHNI430, 5 Dec 2016 | Read review
“Golden swim up room”
 of 5 bubbles 154margaretf, 5 Dec 2016 | Read review
“Golden suite”
 of 5 bubbles Soulardstl, 4 Dec 2016 | Read review
“Building 4 was very conveniently located for restaurants, theatre, and pools”
 of 5 bubbles PamelaD103, 2 Dec 2016 | Read review
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