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Fairfield Inn & Suites Russellville

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Fairfield Inn & Suites Russellville
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121 Reviews from our TripAdvisor Community

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Showing 121: English reviews
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Centerton, Arkansas
Reviewed 4 weeks ago

Dirty socks in the closet, fold out bed still had dirty sheets on it and the morning after we realized the beds had not been changed. There was a booger on the extra pillow on my moms bed, she did NOT sleep on the pillow!!!! YUCK!! No response from management or corporate, the only one who cared was the awesome...

Thank BAPsmom
Anita J, General Manager at Fairfield Inn & Suites Russellville, responded to this review

I was very sorry to hear of your experience at our hotel. We do appreciate your stay with us and want you to know that we do care about our guest. That is why I was happy to refund your money for your stay. This information was communicated to you. Again, please except our sincere apologies for any inconvenience that...

Reviewed 10 January 2017 via mobile

We stay in Fairfield Inns frequently and found this one to be one of the best values. The room has a nice desk, new TV with multiple channels and movies, a microwave and mini refrigerator and the shower had great water pressure. The exercise room had good equipment, the is a pool and the breakfast had a good variety and...

Thank kansasphotogal
Anita J, General Manager at Fairfield Inn & Suites Russellville, responded to this review

Thank you very much for your review of our property. We enjoyed having you stay with us and are happy that you had a wonderful experience. We value our guests and would like to welcome you back on your next visit to this area. Thank you for choosing to stay with us. Thank you!

Carmel, Indiana
Reviewed 9 January 2017 via mobile

The staff at the hotel went out of their way for us during our week-long stay. Housekeeping would watch for us in the halls, and clean our rooms immediately, so that they'd be ready when we returned. Maintenance responded immediately to an issue with the door lock. The front desk made friendly conversation with all of us, including the kids....

Thank Anna S
Anita J, General Manager at Fairfield Inn & Suites Russellville, responded to this review

Thank you for staying with us. We are pleased that you had a great experience with us. If you are ever back in Russellville come by for another stay.

South Bend, Indiana
Reviewed 19 November 2016 via mobile

I have held rewards member status from Marriott and the competitor and I have always felt the customer service with Marriott was a bit below the others.. This location was one of the best Marriott properties I have ever stayed - and I have stayed with several. From the moment I entered this property everyone was very welcoming and had...

Thank Heather B
Management response:

Dear Heather B - Thank you so much for being our guest! We strive to be a friendly hotel and to make each and every person feel welcome. Katie is as wonderful to her coworkers as she is to our guests. We appreciate it very much that you took the time to leave feedback for us. I hope you have...

Reviewed 6 November 2016

Traveling through and stayed here for one night. Very friendly check in and we were in are room quickly. Even though the hotel had some renovations going on, it didn't bother us in the least. The room was very quiet and the beds were comfortable. Nice large bathroom with plenty of counter space but thought the coffee maker could be...

Thank DonkArizona
Management response:

Dear DonkArizona - Thank you for taking the time to leave valuable feedback! We strive to not only offer a clean guest room but an overall pleasant and memorable experience. Please come back and visit us again in the future. We loved having you here! Sincerely - Kimberly Nelson General Manager

Reviewed 4 November 2016

I stay at Fairfield Inn and Suites all over the country. This is the first time I ever had a bad experience. I made my reservation well in advance. When I arrived, I was given room 104 with the general manager standing there. I had already unloaded my car and moved in before I realized that this was a handicap...

1Thank laciii
Management response:

Dear Laciii - We strive for our guests to not only have a clean guest room but an overall pleasant and satisfying experience. I am sorry that we fell short of your expectations. I hope you have safe travels and that you would give us another opportunity to find the perfect guest room for you the next time you are...

New Orleans, Louisiana
Reviewed 21 October 2016

I checked in to this hotel around 1:30 in the afternoon on October 19th. I was told my room was ready, even though I was there before check in time. The girl that was attempting to check me in had no idea what she was doing. Maybe she was new, or just did not care. She never ask me for...

Thank colton529
Management response:

Dear Colton529- We realize you have a choice for lodging and I apologize that we fell short of your expectations. This is not an acceptable experience for our valued Marriott guests. Please be assured that these training issues will be addressed with our new front desk attendant. I would like to discuss this matter with you further but I was...

Leesville, Louisiana
Reviewed 21 October 2016 via mobile

Booked a king room 2 & 1/2 months out for 6 nights. Got to the hotel about 6:30 after traveling almost 7 hours only to find out the hotel had been overbooked. The only thing they could give me was a double room. Not very happy. We had 5 days of serious hiking trails planned and coming back to relax...

Thank JescaGattis
Management response:

Ms. JescaGattis- We realize you have a choice when traveling and I am very sorry that we fell short of your expectations. I sincerely apologize for all inconvenience. I hope you will give us another chance in the future. Sincerely - Kimberly Nelson General Manager

Reviewed 10 October 2016

A wonderful motel with excellent staff!! Beautiful and very clean. Everyone was super nice and very helpful!!! They all went out of their way to make our stay great!!! Not once did I hear any noise from the adjoining rooms. They were booked up but my friends and I felt we were the only ones there. I highly recommend this...

Management response:

Dear Pamela H. - Thank you for taking the time to leave feedback! Our goal is to not only provide clean guest rooms but to create an overall memorable experience for you! We appreciate your business and look forward to seeing you again very soon. Sincerely - Kimberly Nelson General Manager

Sterling, Massachusetts
Reviewed 8 October 2016 via mobile

Overview: I've been here since 09/25 working a night shift. The hotel has a night cleaning lady and keeps a list of "day sleepers" so we have clean rooms and get our rest. Here's the review I submitted to Marriott: Staff: The front desk personnel,especially the weekend staff who've I've come to know most, are very nice, friendly and helpful....

Thank kamikazekiddo
Management response:

Dear Kamikazekiddo, Thank you for taking the time to leave valuable feedback. We work hard to not only provide clean guest rooms but an overall pleasant experience! We appreciate your business and love having you here. I have shared your comments with my staff and our chief engineer. We will continue to strive for complete guest satisfaction. Sincerely, Kimberly Nelson...

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites Russellville

Address: 120 E Harrell Dr, Russellville, AR 72802-2256
Region: United States > Arkansas > Russellville
Price Range: $145 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Russellville 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Fairfield Inn Russellville
Fairfield Russellville
Russellville Fairfield Inn
Hotel Style:
#6 Business Hotel in Russellville
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Russellville staff and other travellers.
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9 months ago

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Questions? Get answers from Fairfield Inn & Suites Russellville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms if they are not cleaned!!!!”
 of 5 bubbles BAPsmom, 22 Feb 2017 | Read review
“Go to another hotel.”
 of 5 bubbles laciii, 3 Nov 2016 | Read review
“Get a room on the parking lot/road side of the hotel if you plan to sleep at night.”
 of 5 bubbles 635ralphg, 14 May 2016 | Read review
“not one good location unless you prefer to look at entrance versus lounge area in back”
 of 5 bubbles JordanM418, 20 Jan 2016 | Read review
“Ask for a renovated room”
 of 5 bubbles 670PaulP, 19 Jan 2016 | Read review
5 of 5