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My family and I booked 3 rooms in Kempinski Hotel Grand Arena in Bansko for a very special occasion, as well as the Jazz Festival. Overall, it was an incredible experience and, surely, one of the best hotels in Bulgaria. Great service, food and compliments...More
Stayed here for a couple of days snowboarding.
Fantastic room and service. Breakfast was good and you can squeeze your own oranges for really fresh juice. Awesome location for gondola and can virtually ski back if weather permits. Totally recommend this hotel.More
4 Thank Kevin_Colgate
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 19 September 2017
Thank you very much for taking the time to share your feedback about your recent stay at Kempinski Hotel Grand Arena Bansko with us and other travellers on Tripadvisor.
We are very happy to read that you fully enjoyed your stay and that...More
Among all facilities hotel provides great feeling, service, SPA and breakfast!
It's hotel that worth's to visit minimum ones in lifetime! It's also hotel that gives great feeling to the families with kids and kids especially!More
Thank Veton E
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago
Dear Veton E,
Thank you very much for your kind comment.
It is a pleasure to read that you and your family enjoyed your stay with us. We aspire to ensure comfort and exciting experience for both our small guests and their parents.
We really enjoyed our weekend at this hotel, the staff are more than polite, the place is very clean, cozy and beautiful. Rooms are very clean, the bathrooms are adorable. Welcome deserts in the rooms are very nice. The outdoor swimwear is very clean ....More
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 1 week ago
Thank you very much for your kind comment and for sharing it.
It is wonderful to know that you enjoyed your stay with us. We also appreciate your feedback on the parking fee which we will take into consideration for the future.
The hotel provide excellent sevices. The breakfast was more than perfect and rich. The new spa center offers a huge variety of services and relaxing treatments. It was a great suprise for me to find out that my room was upgraded to junior suite. Very...More
Thank Станислава П
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 2 weeks ago
Dear Stansislav P,
Thank you very much for your positive feedback.
It is really a pleasure to know that you had a good stay with us, and for highlighting some of the experiences that you enjoyed.
Wishing you a very good August ahead and looking...More
The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the... More
The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the hotel you can buy fast passes for the ski lift. It was crazy when we went in Feb so glad we bought them. We stayed there on a bed and breakfast rate as there are many restaurants near to hotel to go out and eat and more fun. The location of the hotel is great. At the end of the ski run you can virtually ski straight into the ski room!