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Kempinski Hotel Grand Arena

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Traveller (620)
Room & Suite (477)
Dining (171)
Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“snow room”(44 reviews)
“ski room”(56 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Kempinski Hotel Grand Arena
Special Offer: Package Deal
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Offers from Kempinski Hotel Grand Arena
Special Offer: Package Deal
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (982)
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777 results
Traveller rating
607
123
35
8
4
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LanguageEnglish
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607
123
35
8
4
Show reviews that mention
All reviewssnow roomgallery restaurantski roomvip passpiano barboot rooma mountain view roomvip skiindoor and outdoor poolsthe general manageramazing hotelice roomperfect servicebreakfast was excellentjunior suitegreat sparoom number
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1 - 5 of 777 reviews
Reviewed 3 days ago

My family and I booked 3 rooms in Kempinski Hotel Grand Arena in Bansko for a very special occasion, as well as the Jazz Festival. Overall, it was an incredible experience and, surely, one of the best hotels in Bulgaria. Great service, food and compliments...More

Thank angelovalexander1
Hotel's Favourite
Reviewed 17 September 2017 via mobile

Stayed here for a couple of days snowboarding. Fantastic room and service. Breakfast was good and you can squeeze your own oranges for really fresh juice. Awesome location for gondola and can virtually ski back if weather permits. Totally recommend this hotel.More

4  Thank Kevin_Colgate
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 19 September 2017

Dear Kevin_Colgate, Thank you very much for taking the time to share your feedback about your recent stay at Kempinski Hotel Grand Arena Bansko with us and other travellers on Tripadvisor. We are very happy to read that you fully enjoyed your stay and that...More

Reviewed 4 days ago

Among all facilities hotel provides great feeling, service, SPA and breakfast! It's hotel that worth's to visit minimum ones in lifetime! It's also hotel that gives great feeling to the families with kids and kids especially!More

Thank Veton E
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 3 days ago

Dear Veton E, Thank you very much for your kind comment. It is a pleasure to read that you and your family enjoyed your stay with us. We aspire to ensure comfort and exciting experience for both our small guests and their parents. Will be...More

Reviewed 1 week ago

We really enjoyed our weekend at this hotel, the staff are more than polite, the place is very clean, cozy and beautiful. Rooms are very clean, the bathrooms are adorable. Welcome deserts in the rooms are very nice. The outdoor swimwear is very clean ....More

Thank buchvarov
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 1 week ago

Dear buchvarov, Thank you very much for your kind comment and for sharing it. It is wonderful to know that you enjoyed your stay with us. We also appreciate your feedback on the parking fee which we will take into consideration for the future. We...More

Reviewed 2 weeks ago

The hotel provide excellent sevices. The breakfast was more than perfect and rich. The new spa center offers a huge variety of services and relaxing treatments. It was a great suprise for me to find out that my room was upgraded to junior suite. Very...More

Thank Станислава П
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 2 weeks ago

Dear Stansislav P, Thank you very much for your positive feedback. It is really a pleasure to know that you had a good stay with us, and for highlighting some of the experiences that you enjoyed. Wishing you a very good August ahead and looking...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Room Service
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Ski-In / Ski-Out
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 77 - USD 339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Bansko
#1 Ski-In / Ski-Out Hotel in Bansko
#1 Spa Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Family Hotel in Bansko
#1 Romantic Hotel in Bansko
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 77 - USD 339 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Bansko
#1 Ski-In / Ski-Out Hotel in Bansko
#1 Spa Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Family Hotel in Bansko
#1 Romantic Hotel in Bansko
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (620)
Room & Suite (477)
Dining (171)
Pool & Beach (89)
Amenities (49)
Family and Play Areas (1)
Questions & Answers
Ask a question
26 June 2018|
AnswerShow all 5 answers
Response from Shelli67 | Reviewed this property |
The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the... More
0
Votes
Hayley C
14 January 2018|
AnswerShow all 6 answers
Response from famillytrips | Reviewed this property |
Yes... it’s lovely. Steaming hot with snow falling all around you!
0
Votes
Room Tips
"The executive rooms in building #5 were amazing with incredible views and direct access to the thermal area..."
Read review
"Better to take room with mountains view, however city view is also very good."
Read review
"We went for a suite. It is worth it."
Read review
"The top floors have the best mountain views, but all are very nice."
Read review
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