We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Hotel and SPA

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Hotel and SPA
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

198 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 143: English reviews
Start your review of Grand Hotel and SPA
 Click to rate
Kladovo, Serbia
Reviewed yesterday NEW

The cleaning service cleaned the room every day. The food was great.There are many types of cakes and fruit. At dinner, they lock down the water dispensers so that you buy your water in bottles from the waiter.

 Report
Helpful?
Thank dragannikolic
London, United Kingdom
Reviewed 2 days ago NEW

We stayed 8 days, 7 nights. The hotel was good value for the money. The food was great, and the stuff was pleasant, trying hard to do their best, except the cleaning stuff. The cleaning service was horrible, there was not a single day they cleaned the whole room and before 4pm! Basically they were only changing the towels (if...

 Report
Helpful?
Thank izy29
Slatina, Romania
Reviewed 4 days ago NEW

We visited the hotel four times and we were every time charmed by the hospitality and good attitude of the staff, they trying to satisfy all the requests and desires.The food is varied and plentiful , but at dinner, they lock down the water dispensers so that you buy your water in bottles at the bar.The good rapport quality price.

 Report
Helpful?
Thank firstroyalwolf
Gostivar, Republic of Macedonia
Reviewed 1 week ago via mobile

I am still at the hotel and the stuff is very very unfriendly.. right now is 16:00 o'clock i just came back from skiing and the room service hasnt cleaned my room yet !! This is discusting .... verry unfriendly staff.. 21th centrury and no one doesent know to speak English ! God...

 Report
Helpful?
Thank willy66666
Reviewed 2 weeks ago via mobile

One of the worst hotels I have stayed in and the management doesn't seem to care. Rooms were not clean, staff was not the politest, you can't adjust the heaters in the rooms. The power fuses broke multiple times in our room and we were left without electricity. We called the staff twice but they can't do much because it...

 Report
Helpful?
Thank Murat Ö
Sofia, Bulgaria
Reviewed 3 weeks ago via mobile

One of the best spa hotel with comfortable spa and fitness facilities. We visited the hotel three times and every time we were charmed by the hospitality and good attitude of the staff. The choice of good food is reach.We recommend this hotel to all who want to relax, even for a weekend.

 Report
Helpful?
Thank ra2000bg
Reviewed 4 weeks ago via mobile

The moment we came here , a guy came outside and said that the parking was chargeable were we didnt even load our luggages and skis from our car . The reception staff were pretty mean since we wanted to change the room witch was terrible and afterwards we got a terrible room with the balcony. Wi-fi didnt work at...

 Report
Helpful?
2Thank Lek K
Reviewed 4 weeks ago via mobile

The hotel is dirty! not baby appropriete , no way to walk with a stoller. the food is terrible! the staff is ok but they do as they are told. the most important is that in the lobby there was a mouse! so instead of calling certified people to remove the rat they brought a cat! to catch the mouse!...

 Report
Helpful?
Thank Roki J
Reviewed 18 January 2017

General was very nice the accommodation but had good and bad points + friendly staff + quick check-in + good variety of food - comfortable room but not so clean with not so good soundproofing between the rooms - nice spa but very crowded

 Report
Helpful?
Thank Maraki E
Bitola, Republic of Macedonia
Reviewed 16 January 2017

The Hotel is awful regarding guests who enjoy skiing. There are not facilities to support ski enthusiasts: no ski room, no hotel entrance with ski equipment, the ski shuttle (a big bus) brings the skiers far away from the gondolas' entrance, so the skiers have to carry the whole ski equipment about 500-800 meters up further to the ticket stands....

 Report
Helpful?
Thank NatashaPP

136 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (111)
Viewed
Hotel & Grounds (9)
Viewed
Family/Play Areas (8)
Viewed
Room/Suite (13)
Viewed
Dining (17)
Viewed
Bathroom (6)
Viewed
Pool/Beach Area (14)
Viewed
View from Room (3)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (5)
Viewed
Bathroom (2)
Viewed
Room/Suite (4)
Viewed
Dining (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Bansko hotels
1.8 km away
Grand Royale Hotel & Spa
Grand Royale Hotel & Spa
#44 of 96 in Bansko
56 reviews
0.3 km away
Lucky Bansko Aparthotel
2.6 km away
Saint George Palace
Saint George Palace
#4 of 96 in Bansko
238 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Bansko Spa & Holidays
Bansko Spa & Holidays
#84 of 96 in Bansko
78 reviews
0.9 km away
Pirin River Ski & Spa
Pirin River Ski & Spa
#1 of 96 in Bansko
278 reviews
2.0 km away
Premier Luxury Mountain Resort, Bansko
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Best Western Florimont Hotel Casino&SPA. This is a modern mountain hotel offering wide range of services, high quality and traditional Bulgarian hospitality.* Situated at the entrance of the town, 10 min. away from the town center,1.5 km away from gondola lift* Comfortable, elegantly furnished rooms* Hotel services: SPA Center, Fitness, Sauna, Massage, Steam Bath, Kids Club, Beauty salon, ski equipment storage, transport from the hotel to Gondola lift* Restaurants and entertainment places: Main restaurant (buffet / a-la-cart), Traditional Bulgarian restaurant - Mehana, Casino, Disco Club, Erotic Bar. ... more   less 

Additional Information about Grand Hotel and SPA

Address: 5 Glazne Str, Bansko 2770, Bulgaria
Region: Bulgaria > Blagoevgrad Province > Bansko
Price Range: $65 - $715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel and SPA 4*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your Grand Hotel and SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Florimont Hotel Casino And Spa
Hotel Style:
#29 Luxury Hotel in Bansko
#40 Spa Hotel in Bansko
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and SPA staff and other travellers.
2 questions
Ask a question
Questions? Get answers from Grand Hotel and SPA staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room are large”
 of 5 bubbles dragannikolic, 21 Feb 2017 | Read review
“Rooms 1-2 floor are great”
 of 5 bubbles firstroyalwolf, 18 Feb 2017 | Read review
“Ask for a room without heating or plumbing problems!”
 of 5 bubbles NatashaPP, 16 Jan 2017 | Read review
“As far as possible from this hotel.”
 of 5 bubbles , 6 Nov 2016 | Read review
“Rooms closer to the lift.”
 of 5 bubbles jettis0np, 20 May 2016 | Read review
5 of 5