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Front Desk Staff was extremely rude to me, family and guests. Just one example, my dad just finished paying for 5 rooms for 2 nights. Asked if any rooms available now and he was told "no." After hours of waiting for a room to open...More
Thank Sara F
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Mountain HomeResponded 2 August 2015
Dear Sara D,
Thank you for leaving a review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant...More
Very nice hotel and staff very friendly and helpful. Very good location. Room was very clean and pillows were great. Breakfast was so so...but not bad for hotel breakfast. Overall, a good place to stay.
We stayed two nights and had a great time on beautiful, nearby Norfork Lake. Our hotel was very clean, the employees were nice with pleasant attitudes, and the breakfast was good, hot and quick with several choices.
Front desk gentleman was very nice. It took a bit to get checked in as the 2 people in front of me had both been given keys to rooms that were already occupied. Our room was spacious but felt a bit dingy and had a...More
Thank DeDe S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Mountain HomeResponded 24 June 2015
Dear DeDe S,
Thank you for taking the time to post your kind review. It is good to know that you found our staff friendly. However, it is truly disheartening that some aspects of our hotel, particularly some of our room amenities and our business...More
Staff, room, showers, wifi, pool and food EXCELLENT!!. The hospitality at this hotel is wonderful. Rooms are clean, beds are perfect, showers are great, and the food YUMMY!! Staff was amazing!! Went for a wedding it was the perfect price for a short stay!
USD 95 - USD 138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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