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Situated on one of the most beautiful beaches of the Dominican Republic, the famous Higuey beach, and in an area where the beauty of the countryside and the delightful crystalline water, combined with fine and delicate sand, leave visitors with a strong feeling of pleasure and an exceptional sensation of relaxation and peace. Feelings which reveal never-ending possibilities as we stay in one of the marvellous Royal Suites, or allow ourselves to be seduced by the charming Honeymoon Suites, all of which include all conveniences.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family Resort
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Bavaro, Punta Cana 23000 Dominican Republic
Caribe Deluxe Princess
9,108 reviews
Getting there
Somewhat walkable
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The Caribe Deluxe Princess hotel boasts beautiful pools and beaches, with many guests appreciating the well-maintained grounds. While the rooms are generally clean and stylish, some travelers have encountered maintenance and odor issues. The vibrant atmosphere, filled with music and shows, is enjoyable for many, though it can be noisy for others.
Service experiences are varied, with commendations for the staff's friendliness yet critiques over responsiveness and efficiency. Despite its scenic location, the value proposition is diminished for some due to aggressive sales tactics and overpriced offerings.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing
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Just spent a fantastic two weeks at this great resort. Check-in was good, even though we arrived in the evening and the bell boy service was excellent. We were delighted with our room, that was a good size with a great lay out, clean and well lit. It was also well equipped with water , beer and soft drinks in the mini bar fridge. The maid was a smashing lady and keep our room clean and well stocked. First time that the all inclusive wrist band was also the key to the room. What a great idea! It was our 20th wedding anniversary so our room had chocolates and a bottle of the excellent Dominican golden rum. I also celebrated my 60th birthday and was treated to a birthday song and surprise cake at my evening meal that day. Fantastic. Well appreciated. The choice of food and the quality was great. The two restaurants we visited were also excellent. The beach bar was good and the beach its self was wonderful. It was also good to see hotel security on the beach in the day and patrolling at night. For us this is a once every few years trip due to the cost, but we feel we had good value for money. The only caveat was the mosquitos which were a pain. However its a tropical location so it goes with the territory, We ran out of repellent and the resort shop charged a ridiculous price for repellent. So come on Princess Hotels, when you have mosquitos like this, charge a reasonable price for repellent or maybe it should be provided? Don't let this put you off coming here, just bring extra insect repellent, and bite cream and you will be fine. Its worth putting up with for such a nice hotel, and there will still be mosquitos where ever you go on that coast. All in all a great holiday and would recommend. I & H.
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Date of stay: January 2025
Value
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Trip type: Travelled as a couple
Room Tip:Take extra insect repellent and bite cream and your own mug or drink cup if you like a larger...
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Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 5 days ago
Dear Cissy_knows. Thank you for your feedback. We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We highly appreciate that you bring all these issues to our attention as your comments and suggestions are always very helpful in order to improve the quality of our service. We took every comment seriously as they are the best way to level up our service. Thank you one more time for helping us to improve through your feedback. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, Federico Espinal General Manager Caribe Deluxe Princess.
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This resort is very well laid out you can easily walk it or take the electric tram train , we walked and it was about 5 minutes from room to lobby . The resort grounds are gorgeous very well maintained and well lit at night . The room we had was in good repair no complaints , A/C was a little tricky the only complaint is the smell in the room when you come back after a short time out of room it has a wicked sewage smell ! Beach is a 10 for sure water is clear and warm and sand soft and clean , I would rate it as good or better than Cuba . Food is typical AI fare worst food is sports bar we went twice the food is ice cold and the staff was awful ,I asked about my club sandwich which was missing 1/2 of the ingredients and the waiter came over and told me to open my sandwich and pointed at it there’s your chicken and tomatoe and lettuce , I must be blind there was none of that and the rest of the meal was ice cold , we went twice and each time same thing . Worse there was a man next to us with a young daughter and the waiter made an obscene gesture behind their back directed at the young woman , unsettling for sure . The rest of the food ranged from pretty good to raw hamburgers at the beach resteraunt . The buffet is not bad you won’t starve , but it’s a buffet no real expectations here ,the Japanese was good both times we went , the Italian was great one night and so so the next , the Tex mex was awful food could not eat it nachos was chips and cheese whiz? We did not get the vip package can’t comment on it other than to say it’s very pricey and judging by the vip area of beach beds and the vip beach resteraunt not many people use it . Staff was pretty good some were over and above and went out of their way to please about 30 % we’re indifferent and pretty grumpy if I’m being honest , can’t be happy every day but when you are out right ignored or in the case of the waiter at the sports bar the attitude is not what you would expect on vacation . Overall it’s a typical AI vacation some good points some not so good bottom line is we would return because of the beach we walked the entire beach and a lot of resorts have very small beaches while this place has a big sprawling area .
Aiport was a complete gong show both arriving and departure bracelet yourself for long lines and chaos . Weather, it rained everyday mostly just a passing shower , it’s a warm rain that did not last ,then there’s the caribe Deluxe Princess the torrential down pours that happened two or three times , nice warm breeze 24 hours a day and hot when suns out , and hot when suns not out .
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Date of stay: December 2024
Value
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Trip type: Travelled as a couple
Room Tip:Beach chairs go early starting at 6 am , pool not so much if you want a beach palapa getup early !
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Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 17 Dec 2024
Dear Fubob. Thank you for taking the time to share your detailed feedback and for choosing us as your vacation destination. We truly appreciate your kind words about our resort's layout, well-maintained grounds, and beautiful beach. We're delighted that you enjoyed the natural beauty and convenience of our facilities. We regret to learn about the inconveniences you experienced during your stay, such as the odor in your room and the issues with food quality and service in some of our dining venues. Additionally, the reported behavior of the waiter in the sports bar does not align with the standards of professionalism we uphold, and we sincerely apologize for this unsettling incident. Please be assured that your comments will be shared with the appropriate teams for immediate review and corrective action. Your observations about staff interactions are also noted, and while we are pleased to hear about the exceptional service provided by some team members, we will work to ensure that every guest receives consistent and outstanding attention throughout their stay. We are grateful for your balanced feedback, as it helps us identify areas for improvement and further enhance our guest experience. It would be an honor to welcome you back for your next vacation. Please let us know if we can assist with any arrangements to make your return visit even more enjoyable. Happy holidays, Federico Espinal General Manager Caribe Deluxe Princess
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We spent 2 weeks at the Caribe Princess Deluxe and had a great time. We had 2 interconnecting rooms (a double and a twin) with a fab sea & pool view plus another room. Our cleaner Dorisa was lovely, always happily singing and did a great job on the rooms. The rooms were really lovely and kept clean, but smell slightly musty from the air conditioning and condensation.
We had breakfast in the main buffet in the "outside" area and were served by Ayris and Evelisse each day - they were the best staff on the resort! They remembered our drinks each day (5 coffees and one tea) and helped us with our Spanish speaking. Such lovely ladies, thank you both ❤️. We loved the breakfast buffet selection, especially the fresh cooked eggs and omelettes.
We found the main pool too busy and loud, but absolutely loved the other pool as it was never too crowded. First thing we usually had it to ourselves 😁. The pool guy did a fab job each morning of keeping it clean - thank you. Beach is beautiful with plenty of sunbeds always available.
Lunch at the snack bar was good - especially the nachos. They were constantly bringing out fresh food from the kitchen.
Lunch buffet was good and really fresh, but in the evening, it was a bit hit and miss with the food and got too crowded. It was hard to get drinks served because it got so busy.
Favourite restaurants were the Dominican, Italian and Brazilian. Each meat at the Brazilian was delicious, we just hadn't expected so much of it! Sports bar is good for quick simple meal, chicken tenders were the best.
Ice cream bar and coffee shop was lovely for an afternoon stroll. Milkshakes and frappes were a hit with my boys. Loads of wildlife around the resort - flamingos, peacocks, turtles and watch out for huge iguanas on the paths!
We spent most evenings in the lobby bar or terrace bar so that our boys could enjoy the teen hut (free pool table for them to play on). Drinks were a mixed review, beer was ok, white wine was dreadful 😆. Spirits are all local rather than premium, but they were all delicious with a mixer or in a cocktail. At the terrace bar Wexler makes the most amazing Passion Fruit Frozen Margarita. I'd love the recipe to try and recreate it!
Thanks Caribe Princess Deluxe - we had a lovely family holiday.
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Date of stay: August 2024
Value
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Trip type: Travelled with family
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Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 16 Aug 2024
Dear 4ngel. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for all the compliments regarding our hotel facilities. It is fantastic to read that you enjoyed your holidays and we were able to meet almost all your expectations. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action. We invite you to join our community visiting our Facebook & Instagram fan pages Hotel Caribe Deluxe Princess to become part of our family and interact with our staff. We will forward your gratitude and greetings to all our staff members you mentioned as they will be happy hearing from you. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal General Manager Caribe Deluxe Princess.
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Where to start When we arrived, we were impressed by the magnificent hotel. The dirty room, with still hair on the bed, the bed sheet stain, the chandeliers, the bathroom mirror, the broken toilet paper holder, hair on the floor etc. I immediately called the reception to come and clean They told me that someone arrived, no one ever came. Second day “daily cleaning of the rooms, if we can say that, bath towels removed never put back, I had to call the maids at the reception 4 times and at 8:30 p.m. still nothing we had to clean ourselves with our towel swimming pool of the day! Unacceptable! So we went directly to reception to get our towels. Then, the restaurants are all filthy! Nothing is prepared here, everything is purchased even the drinks there is no fresh fruit juice, a menu with nutella churros the churros are reheated after being cooked and the nutella is nothing other than chocolate in a bottle! Room cleaning sometimes done at 6:30 p.m. you have to leave the room so they can clean! I only remember one positive point: the kindness of the staff, especially Yosy (at the entrance to the buffet), adorable! No entertainment posters for the day or for the evening we didn't know what entertainment was happening during the day, nothing was indicated! I have already been in several 5-star hotels which really deserved it, this one only deserved a maximum of 3, don't be fooled by the photo, it's very beautiful in reality, it's something else! Ah! There is a small supermarket if you forget something ($20 for shampoo) it's better to forget nothing, it's overpriced! A packet of chips $7 I would stop here, because there are things to say and when talking with other vacationers it’s the same thing! Everyone is unhappy or some don’t dare say it! It was a trip for our honeymoon but I am thinking of renewing elsewhere because very disappointed!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Cherchez un autre 5 étoiles celui ci n’en vaut pas plus que 3
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food is not varied. It doesn't have international food, only typical Dominican food.There is no room service. Everything is paid for.The air conditioning in the room does not cool enough. They say that it is like that, the fridge or the little fritch, it does not cool the beer, it only keeps it a little cold, but that is not enough.We had two rooms, one of them had a broken safe, the bathroom keys were broken and did not work, we also did not have ham, the towel was put in on time but one of the rooms had a small damaged free which we reported and they never came to fix it. In restaurants that require reservations, if you arrive 5 minutes late, your reservation is cancelled and they won't let you in and treat you very badly.En el restaurante La carta que logré entrar, no te sirve nada la carta ellos ya lo tienen todo cocinado y te lo van trayendo In the restaurant La Carte that I managed to get into, they don't serve you anything on the menu, they have everything already cooked and they bring it to you in little pieces. The first thing they bring you is the rice and you eat it by yourself because 30 minutes later a little piece of sausage comes along. Then comes a little piece of steak that is cooked the way they want it, they don't ask if you want it well cooked or not cooked, it's just how it is. it's a nonsense.They don't have any entertainment. The beach area doesn't have any pool entertainment, and there's no music. It's a dull, boring hotel. I don't recommend it.Finally, the children's and adult play area, such as billiards, has to pay for anything, nothing is free, everything has to be paid for separately to use it.
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Date of stay: January 2025
Value
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Trip type: Travelled with family
Room Tip:Get to eat same thing every day. No international food, it is a 2 star or less resort. Game room...
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Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 3 weeks ago
Dear Juap2018. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination but we regret that your recent stay at our property was not as you were expecting because we always try to please all our guests offering an optimal service. We would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service. Concerning your perception about our service, we honestly understand your point of view and we want to express our deepest apologies if you did not feel satisfied with the service. We appreciate and respect your point of view and we will discuss each point expressed by you in our weekly meetings in order to take all the necessary measures that let us to improve our quality and avoid a similar situation in the future with other guests. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly, Federico Espinal General Manager Caribe Deluxe Princess.
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It is not a luxury hotel and it shows in the service and politeness of some tourists. From Thursday to Sunday they apparently give discounts for the Dominican population and a large amount enters, you will recognize them by their speakers with loud music on the beach (or on the balconies of their rooms). If you want to go relax on the beach with a book, it is a difficult task. Trying to get coffee in the morning at the buffet is an odyssey, the same with wine at lunch, although you can see the managers trying to solve this problem, the root may be the lack of staff (or the poor memory of some to remember orders), once your red wine arrives, it is cold, as if it had been on ice (this at the buffet and in the Dominican restaurant). The variety of salads is good, the fish at the buffet is tasty, however the meat there is dry and tough. The Tao teppanyaki restaurant and the Mexican restaurant, very good! The cafeteria serves good coffee, the only good one you will get in the hotel. The facilities are nice and clean. The animation team is very happy, friendly and motivated. The Internet connection is very unstable, especially in the beach area.
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip:Reservar camastros temprano, especialmente en la playa. Hay pocos para la cantidad de...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
General 🤩 🇬🇧 This hotel has everything to make for an unforgettable holiday with family (no matter the age), friends or a partner. 🇪🇸 This hotel has everything to make it an unforgettable experience, whether with family (regardless of age), friends or partner.
Food (Food) 😁 The Food Market buffet offers an extensive variety of different foods throughout the day, with different nights having different themes. The six restaurants (Japanese, Brazilian, Chinese, Mexican, Dominican, Italian) at the hotel serve amazing food. The Italian food (La Tagliata) was disappointing. 🇪🇸 The buffet <> offers an extensive variety of different food throughout the day, and each night offers a different cuisine. The six restaurants (Japanese, Brazilian, Chinese, Mexican, Dominican and Italian) serve delicious food. Italian food (La Tagliata) was disappointing.
Staff (Employees) 🤩 🇬🇧 The staff (lobby, restaurants, bars, cleaners) have excellent service skills. They are always happy to help and service is always with a smile. Most notably, Joel (Beach Bar), Francisca (Food Market) and Ivelisse (Food Market) were outstanding, very friendly people... real assets to the hotel. 🇪🇸 Employees (in the lobby, in restaurants, in bars and cleaners) have excellent service skills. They always help with any problems and are always with a smile on their face. Especially, Joel (Beach Bar), Francisca (Food Market) and Ivelisse (Food Market) were spectacular, very friendly and great hotel resources.
Tidiness and Maintenance (Order and Maintenance) 🤩 Everywhere in the hotel, including the rooms, restaurants, beach, pools and grounds were kept in excellent condition. 🇪🇸 Everywhere in the hotel, even the rooms, restaurants, beach, pools and grounds were kept in excellent condition.
Beach (Playa) 🤩 🇬🇧 The beach is as you would imagine for the Caribbean, white sand, clear water and blue skies. The sea is warm and very fun to swim in. There are small amounts of seaweed. 🇪🇸 The beach is as one would imagine for the Caribbean - white sand and clear water. The sea is warm and perfect for swimming. There are small amounts of algae.
Vendors (Vendors) 😐 There are roughly two dozen vendors trying to sell their goods/trips, mainly located on or near the beach. They don’t pester you (say ‘no’ and they leave you alone), but there are a lot of them! 🇪🇸 There are many vendors who want to sell their products/excursions, they are mainly located by/near the beach. They don't bother much, just tell them <> and they leave.
Locals on the Weekends 🙁 🇬🇧 The hotel receives a lot of locals on weekends, they are very loud, sometimes obnoxious and had several complaints made against them. Stricter security would be an improvement to the hotel. 🇪🇸 The hotel receives many premises on weekends, they are very noisy and sometimes offensive to the extent that several people complained about them to security. One improvement would be for the hotel to introduce the strictest security to avoid such problems.
Excuse me if I was wrong with the Spanish translations 😅, Spanish is not my mother tongue.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Caribe Deluxe Princess hotel boasts a beautifully maintained beach and a lively atmosphere that includes nightly shows and music by the pool, a highlight for many guests. While the rooms are praised for their cleanliness and style, some travelers have raised concerns about unpleasant odors and maintenance issues. The hotel's amenities, particularly the well-kept pools and dining options, receive positive feedback.
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 11 Oct 2024
Dear Freedom: Thank you very much for yous feedback, we are very happy to read that you enyoed Hope to see you back again soon Best regards F Espinal Hotel Manager
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Like every December 24 I usually go to different hotels to spend Christmas dinner. When I arrived the same 24 my daughter of 10 years and I at the time of check in asked for a gala restaurant that we can enjoy the Christmas spirit, we recommended one near the Brazilian lobby I think fogo was called, by 9 pm when we arrived we saw that we were the only ones the waiters, my daughter looks at me how something happens, because we decided to sit down to dinner the waiters shouted at each other the waiter who attended us wanted us to order the three courses in one, I had to tell him but why? The dishes we were served were broken on every corner, we couldn't believe we arrived at a Resort to enjoy the party on the 24th, we stopped and left without desserts just because we wanted to leave, when we went out and asked others, we were told that the party was at the buffet. We couldn't believe it. Well the next day we decided not to go out and be in the room we woke up at about 9 at night at 10 we called room service. And the service arrived at 12:15 am my daughter hungry. And that we chose a primium package,. But I really don't think I'm going back to that hotel anyway. There's no entertainment. It's a sober hotel. Otherwise the pool floor is all broken full of holes is a danger alike some seats in the pool bar that hotel is completely abandoned
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:No es un hotel para disfrutar de muchas atracciones
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just wanted to come on and write this review as before I arrived I read so many bad reviews and I must say to not listen to any of them! I could not fault this hotel in anyway, it was absolutely exceptional. We will be returning and will most definitely be returning to this hotel. We will be recommending this hotel to everyone! It was 100% a 5 star hotel the grounds were beautiful, the resort was kept immaculate and I have never been to a complex where all of the staff work as hard as they work at this hotel. Nothing was ever an issue! We came on our honeymoon as a couple in their 30s we were given the honeymoon suite and were given the platinum package, it was so worth it! The beach bar for lunch is amazing, the pool with the swim up bar is the best one to go to.. the animation team were fantastic! The bar above the beach hut was our favourite bar, the cocktails were brilliant. The coffee shop was wonderful. We did not eat in the same restaurant once, we used the app and booked a different restaurant every night. We went on two excursions one to Saona island and the other to the dolphin explorer all booked through TUI they were completely safe and really enjoyable cannot fault TUI at all. Everything was exceptional and we thoroughly had the best stay! Please thank all of your staff for their amazing work and making us enjoy our stay!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Community Manager, General Manager at Caribe Deluxe Princess
Responded 15 Apr 2024
Dear JoannabF159UJ. Thank you for sharing the comments of your stay at Caribe Deluxe Princess. We are extremely happy that you choose our hotel as your tourist destination to celebrate this special date of your lives and we highly appreciate all the recognition you give to our service in general. It is fantastic to read that you had a great time and we were able to meet all your expectations. We invite you to join our community visiting our Facebook & Instagram fan pages Hotel Caribe Deluxe Princess to become part of our family and interact with our staff. We are looking forward to welcome you again on your next trip to the Caribbean. Kind regards, Federico Espinal General Manager Caribe Deluxe Princess.
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There are more places to choose from in the Bavaro area.
PRICE RANGE
AU$279 - AU$536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caribe club princess beach hotel punta cana, caribe club princess beach resort and spa, caribe hotel punta cana, caribe hotel princess, caribe club princess punta cana, caribe club princess dominican republic
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