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Is the ideal resort to enjoy a privileged and comfortable space with the backdrop of the idyllic Caribbean climate The resort is located in El Cortecito beach in Punta Cana and boasts spacious, modern and magnificent rooms designed for your enjoyment and relaxation. We offer our guests fully exclusive personalized options available 24/7. The resort has multiple facilities and service areas.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Av. Alemania A-B 108, Bavaro, Punta Cana 23000 Dominican Republic
Impressive Premium Punta Cana
4.5 reviews
Getting there
Good for walkers
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Impressive Premium Punta Cana stands out for its lively atmosphere and beachfront location, which guests frequently applaud for its beauty and convenience. The resort's amenities, including a variety of activities and well-maintained grounds, earn positive remarks, although some guests note inconsistencies with room reservations and service.
While the cleanliness of the resort is generally celebrated, the housekeeping services sometimes fall short in guests' eyes. Reviews are mixed regarding the value and room quality, with particular criticism aimed at service disparities and maintenance issues.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We just returned from 3 weeks at the Impressive Premium Punta Cana and can hardly wait to go back next year!! Right from check in Stephane, Axsel and Clo made sure we had everything we needed. Our room poolside was spotless and Natalie, our housekeeper kept it that way daily. Although we enjoyed the Al La Carte restaraunts, our favourite was Breakfast in the Main Buffet where Miriam, David and their team made sure we had exactly what we needed and refills aplenty. The Premium side is definitely worth the little extra cost if you are particular about your drinks (we are) and where 12 year Scotch versus 8 year is served. We also enjoyed the somewhat less crowded pool and swim up pool bar for Premium Guests as well as the separate Dining Room/Patio Dining again reserved for Premium Guests. The Premium Beach and oceanfront Palapas were wonderful and again the cleanliness of the beach, the fresh towels and the Beach Bar made for a very comfortable and enjoyable holiday. We enjoyed the pool exercise classes and music as well as watching (chose not to participate) the younger adults and youth enjoy the Foam Party. There were daily games of ping pong, beanbag toss and dance lessons galore. Something for everyone of any age, including a Rum Tasting for those of us who enjoy the Dominican Rum. On leaving, our driver Roberto handled our luggage and got us to the airport with time to spare. Overall, this resort not only met but exceeded our expectations. It was obvious that some redecorating had been done since we were there a year ago and although the Premium Reception is under renovation, there was lots of space and excellent service in the combined usage of the regular Lounge/Check in.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Premium Side is worth the little extra.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 4 weeks ago
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care. Regards, Impressive Resorts & Spa
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We had a fantastic stay. we booked a premium upgrade in the UK and it was worth it just for little things like a butler if you couldn't book the restaurants or if it was a special occasion while you was away they would help sort out the celebrations and dress the room with balloons and a banner on the door . We never struggled for a sun bed in the shade we spent most of our time under a palm tree on the beach the pools were realy empty the food was good we found that you could book the restaurants very easily on the app we tried them all and enjoyed them all it seemed like you could only book up to 5 days in advance so it just meant every morning booking a restaurant for in 5 days which we managed on the app with no troubles once you've booked it shows no availability until the next morning we got the gist of it and eat realy well the entertainment staff work realy hard and are realy friendly and the grounds are kept beautifully. The staff in the dive centre near the beach are great we went out on a speed boat and drived and swam with dolphins at a fantastic price you can also use the paddle boards and the kayaks for free and you can try diving for free in the pool didn't have any need to see the tui rep but she was at the hotel nearly every day what I liked about this hotel was there was no sunbed stampede what ever time of the day you went to relax on a bed you could always get a bed in the shade or in the full sun there where bars near every pool and on the beach our room was lovely and our air conditioning went down to 15.5 which was fantastic our maid looked after us so well she deserved a medal all in all beautiful grounds fantastic rooms and very welcoming staff it was my birthday while we were there the butker dressed the room for me and left a beautiful fruit platter and a bottle of champagne and the day before we came home the maid left us a realy nice ploughman's platter the fridge was stocked daily was perfect
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Book premium at home it's cheaper and gets you free room service a special pop up bar and you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 23 July 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care. Regards, Impressive Resorts & Spa
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Having enjoyed an excellent experience on my first visit, I decided to return to this hotel, 3 to 13 March 2025 During these 10 days, the service was impeccable, and I want to highlight especially the attention of the staff in different areas.
The buffet remains one of the highlights of the hotel. There is a variety of food, with fresh options. The staff is very attentive, always ready to assist with any request and replenish food quickly and efficiently. The people who served me, they're definitely excellent at what they do! Maritza, Mikeas, Esperanza, Doris and Marta thank you so much!
The waitresses did an exceptional job, keeping the room spotless every day. The cleanliness and orderliness were constant, and small details in the room demonstrated the care with which they perform their work.
The bar is still a great place to relax and enjoy good drinks and the bartenders not only know how to prepare perfect cocktails, but also create a pleasant atmosphere with their attention and friendliness.
Also, the work of the animation staff. Their energy and enthusiasm made every day full of entertaining activities. From pool games to late night shows, they made the stay even more fun. Their dedication and good humor make guests feel part of the experience and enjoy themselves to the fullest. Petrol, it's definitely a love of a person!
In short, this second visit confirmed that this hotel is an excellent choice. The service of all staff is first-rate, and each area strives to provide an unforgettable experience. I'll definitely be back again.
PS: greetings to José de la Cruz , who is the person who receives your bags when you arrive !!!
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well let’s start here, the Beach was great and the property and room were nice. The specialty restaurants were good to decent. But that’s not what it takes to make a great vacation.
Sure you need those things on a beach vacation but it’s not enough.
From the beginning it was one customer service representative disappointment after another.
We booked the most expensive ocean front premium room. Only to find that we had a garden view with a sliver of water through two buildings. Their answer was to move us half way through our trip. Our friend’s room was supposed to be the same premium room but when we arrived they got a small ocean front room not the two bedrooms suite they booked like us. The hotel didn’t mention that they weren’t giving them the room they booked and when asked about it they said well it is an ocean front room so it’s the same. After several days of discussions with multiple managers they got 217 dollars given back. By the way they couldn’t move them because they didn’t have it available.
Our bathrooms smelled like a sewer.
The buffets both the main and premium were often Uneatable. Breakfast was horrible and often they started pulling the food up to 45 minutes before scheduled closings.
During the visit we ordered room service four time it only arrived as ordered once.
Room was cleaned daily but inconsistent as to supplies, such as towels, water ect.
Bar service was good.
There is no shade on the main side and lots of shade on the premium side of the beach and pools.
Be careful on the walkways because the staff will literally run you down either walking or while they are driving golf carts. They expected you to move out of their way with few exceptions.
This resort caters to a Hispanic customer. So the food and services were geared towards them. The service appeared to be as well. Normally I love that when traveling but like I said the buffet was nearly uneatable.
Overall the service was disappointing including the one time we asked to go out to a restaurant for a birthday. We were unable to get the bellmen to understand where we wanted to go and they were unable to get us a taxi to get there. We will not be going back.
Do not expect to get help from the Premium Management team they were useless through out our stay.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:If you’re a well traveled American avoid this resort. Worst stay in the last Five stays Punta Cana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 24 Sept 2024
Dear guest, First of all, we would like to extend our sincere apologies on behalf of the entire Impressive team. We are committed to our customers and the constant improvement of the services we offer, so we will take your comments into account to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards Impressive Resorts & Spas
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I booked the Junior Suite Ocean Front View with Jacuzzi for my fiancée’s birthday! Upon arrival we were informed the suite we initially booked was not available and in fact the staff overbooked. The staff offered other room options that we could stay in and then move a few days later to the room we actually reserved (inconvenient ). The staff showed us the rooms that were available and they were not compatible to the Junior Suite we reserved or was looking forward to. After visiting several rooms and being in the lobby for hours we were exhausted and just chose a room. We finally make it to the room that we did not want with our luggage in tow to only be further disappointed and discover not only does the TV not work, but the air conditioning is not working properly and view we have is another villa in front of our balcony. We immediately call the front desk and they send several technicians to the room to repair both the TV and air conditioner. At this point we are beyond annoyed and considering leaving the resort altogether. The TV was never fixed and never worked. It is late, we are tired, we haven’t eaten, and my fiancée’s birthday is the next day. I had plans to decorate the room and many other surprises planned. We decided to try to make the best of the situation and get settled in. This entire ordeal has thrown our scheduled plans off and I am beyond frustrated. During the time I booked the room I also ordered a birthday cake for my fiancée. A simple small white cake with nothing written on it. I sent pictures and the staff confirmed the cake at check in. The cake was scheduled to be delivered early morning to the room. The cake that was delivered was chocolate with brown icing, and black writing. I called the staff and our butler and reported that the cake was incorrect. The butler stated he confirmed the cake with the kitchen staff several times. Being that the cake initially ordered was a simple white cake, I thought surely they would replace the cake. The cake sat on the table for the next four days and they never brought the correct simple white cake to the room. Housekeeping did not consistently clean the room and I had to ask for clean towels everyday. The customer service was just not up to par and their willingness to make things right was ridiculous. I was not impressed by Impressive Premium and my experience was absolutely horrible. We attempted to give grace and allow them to make their wrongs right and they just did not care enough. When you spend this amount of money, superior and quality service is expected and we never witness premium service.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 5 Aug 2024
Dear Guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our clients are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards, Impressive Resorts & Spas
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Although we booked Premium room and service, we got an old and small room upon arrival. After 2 nights in that room we found a cockroach in the bathroom and the toilet started to smell with sewage. However, we appreciate that despite the New Years Eve, they changed our room and we finally got to the Premium premises. Choosing premium is a scam - no benefits, everyone has access everywhere, the helper that is assigned to you is not helpful at all - didn’t do anything during our stay, no help to book restaurants and even if full availability has been granted to us by him, more than once we have been lied about prosecco delivery in the room the first of the year, as the waiters were celebrating (although we saw multiple on the same floor same day), other justifications were provided the next days and we never got the prosecco in the room! The restaurants are BS - impossible to book during whole 1 week of our stay. Although they are 70% empty all the time they don’t let you in because your room number is not in their list. We do understand it was holiday period however no flexibility from their side. The food wasn’t great, there’s plenty of food, just very average. The staff in the main buffet are doing a great job, you could see they worked really hard. The beach was mostly clean from seaweeds, beach towels were one per person per day as you couldn’t get one after 11am. Was the first time in DR, definitely a wonderful place. However wouldn’t choose the same hotel again. Let’s be clear, this is too far from being a 5 star hotel. Long story short, we went for the fantastic sea, the warm weather and the sunny days, but for what we paid we were expecting to receive a better treatment. Better to spend 500/700 eur more and get a room in one of the many famous resorts in the area. There is plenty of room for improvement.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 15 Jan 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,
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So glad that we did the Premium part of this resort. Had our own concierge named Joselin. He was amazing! He made our vacation so much more relaxing and took any extra stress away. There were minimal lineups at the Premium bars, the chairs were better on the Premium beach and they even had a few tables scattered around (could use more tables though). I like the smaller resorts as everything is within a 7 min walk, once I got my bearings. The food was never in shortage and so many different options at the main buffet! The a la carte restaurants are amazing and the staff at each one were fabulous. Our fridge was always stocked with the items we asked for, and always extra water. There are events every night and posters around the resort letting you know where and when. Joselin even suggested must go to shows! I suggest you try the silent disco in the lobby when you go.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Pay the little extra for the Premium perks.....well worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 11 June 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care. Regards, Impressive Resorts & Spas
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The hotel makes a great impression on arrival and is very nicely laid out. It's a bit of a convoluted maze of paths through palm trees which I like but it does mean you get lost quite easily. There are 4 pools, at least one of which has a bar and there's lots of entertainment put on regularly. The clients are a mix of all sorts from families with small kids to older couples.
The complex is a blend of the 'plain' Impressive hotel and Impressive Premium which is what we booked. The difference between the two is not very obvious. The premium has options for rooms on the ocean-front and a separate queue for the buffet area. There is supposed to be a butler service per room but we didn't use ours very much mostly because it wasn't obvious what his roles was and how we could contact him. There are 2 pools dedicated to premium guests and there ere a lot of families with little kids taking advantage of these. All the pools are big enough to not feel overcrowded and the central pool is pretty large with a bar on one side of it.
The buffet food was ok and no more. There was not a lot of variety but all the usual fare was present as well as burgers, pizza, pasta, rice, curries, fish, beef and so on. Something for everyone but by comparison we were in a 4 star in Mauritius a few years ago and the quality and daily variety of the food there was just better.
The one thing that did upset me, and eventually led to me being sick in bed for a whole day due to heat exposure, was that the air conditioning in our room just couldn't do the job. The thermostat couldn't be set below 21 degrees and even set to its lowest just blew slightly fresh-ish air. Certainly not cold and the room temperature never fell below 28 celcius. I think the coolant must have ran out. We asked multiple times for this to be looked at and eventually gave up after many promised of "yes we'll take care of it". Same for the TV which didn't receive anything through the aerial nor could connect to the network for Netflix/Amazon etc.
There's free WiFi available and weirdly the connection in the rooms is the best compared to outside. I think there's a capacity problem because during the day where there's lot sof people on the beach it really struggles to connect.
Overall, disappointed with the hotel. Not 5 stars and just about good enough for 4 given the lovely grounds and the sea/beach.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 15 July 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,
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This hotel has lost a lot of points in my review since the first time we were there in 2019. This was our 2nd time and will be our last. The reception at the premium lobby needs a little work because the waitresses at the restaurant are more welcoming and sympathetic than those behind the counter, especially the Premium Lobby.
Butler Service?? We saw him the first day when we arrived and the last day when we were leaving as we needed our airport departure time information from the lobby to the airport since we did not see any desk of Air Canada representative or other company on site during our stay!! To reserve your restaurants, we did it ourselves via the internet on the restaurant's website because our Butler had not done so after asking him several times. Extra charge for Impressive Premium which gives you access to the swimming pools which are reserved for Premium only if you do not want to go to the large swimming pool which is for everyone including families with children. Private beach as well. The food at the buffet is not very hot, so it is not for those who like to eat there food hot as this is not always the case. The food remains to be desired for a 4.5 star. The beach is beautiful, we never ran out of chairs or palapas no matter what time we went. No need to get up early to reserve chairs. The sea is beautiful and clear in the morning, without any sea weeds and in the afternoon the ocean is not as clear but still with little sea weeds. So in my opinion this hotel does not deserve a rating of 4.5. The food remains to be desired but for the cleanliness of the resort and room I have nothing to say and the outdoor toilets always clean. We are going to consider going to another resort this winter. ☹
Wifi doesn't always work and disconnects regularly even when you are in your room.
another point that I forgot to say is that most of the menu restaurants are not air-conditioned places!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:paying for Premium gives you access to the private pools and private beach section.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impressive Resorts and Spas, Marketing at Impressive Premium Punta Cana
Responded 23 July 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards, Impressive Resorts & Spas
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I admit I was a little worried about what I would find, due to some negative reviews I saw here. But I was really surprised, it was all very good! We chose Premium, and it was the best choice! Already at check-in, you are directed to an exclusive room with air conditioning, a well-equipped bar and virtually no queues. We arrived before 15:00, but the reception staff were super kind, did all the procedures and released us for lunch, already at the hotel. We returned at 15:00, we were handed over the room cards and we were introduced to Mordom Guensly, who was very friendly and attentive, explaining everything about the hotel and making all our reservations for the thematic restaurants, providing an excellent service! The room is very spacious, has a balcony with chairs and views of the garden, which is also very well cared for. A huge bathroom, with two cubes, two showers and the basin in a separate space, very comfortable! A king bed with a wonderful mattress, really efficient air conditioning and even a coffee maker complete the environment. The staff are very well trained, always smiling and concerned, we did not have a single problem. The meals are very well prepared and tasty, good food and always full, in the self-service system. The drink is served by the attendants/servants, and there is the tip to leave a drawer, helps to be better served, everywhere! The desserts could be better, all look the same, only change the colors. We know all the themed restaurants, with the exception of Alebrije (Mexican), because there was no time. They are all ok, nothing surprising, except for On the Grill, specializing in barbecue, which was wonderful! The meat came exactly at the point we ordered, the accompaniments were great and before the chope ended, the waiter already repunished, fantastic! The Premium package has better drinks in the bars, as well as separate and non-chilled restaurants, all perfect. There are separate pools for the Premium package as well as the beach chairs. This helps when you want a little peace of mind. Conclusion: we definitely recommend this hotel!
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Leve uma caneca térmica grande para a bebida, e não se esqueça da gorjeta!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If it is a premium junior suite then yes you will have the premium package which in our opinion is worth it. We went May last year and loved it and returning in May this year
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