Hard Rock Hotel & Casino Punta Cana
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Hard Rock Hotel & Casino Punta Cana

Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
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Avg. AU$1,192 /night, 2/9 - 2/10
AU$2,253
per night
AU$1,533
per night
AU$813
per night

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About

#21 of 25 all-inclusives in Bavaro
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Lagoon View
Languages Spoken
English, Spanish
Hotel links

Location

Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Punta Cana Airport
21.3 km
See all flights
La Romana Airport
56.4 km
See all flights

Reviews
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Detailed Reviews
Dawn0815 wrote a review Jan 2025
Farmingtn Hills
4.0 of 5 bubbles
Not our first trip to Hard Rock but had another incredible vacation. This time we stayed for 10 days & opted for the Rock Royalty level. One perk of Rock Royalty is access to a butler. When I say our butler Eli (Eliazar Heredia Ramos) was amazing that is an understatement. Eli was very attentive, made all of our dinner reservations (even for restaurants that had no availability) & was there anytime we needed him. He understood the assignment of dealing with fussy Americans :-). When Eli was away his partner Leo (Leonel) was amazing as well. While Rock Royalty is a bit more expensive the additional perks & better room location are well worth it.

We also decided that instead of fighting for seats @ the central pool every day we would rent a cabana for the duration of the trip. Eli handled this as well, I didn't have to do anything. Speaking of Eli, he even surprised used with a beautiful charcuterie board for lunch while @ the pool (he is our new favorite person). Our pool servers were Gladys & Yuca, WE LOVE THEM!! They were oh so attentive & met all of our needs, even going to the food trucks to get us lunch (definitely going above & beyond). We found a cabana that we loved & when we stated we wanted the same one every day they made sure we had it.

Remember although all-inclusive may say tips are included, please tip your servers, your housekeeper daily (on the pillow) & your butler, they appreciate it. Tipping also ensures faster/better service!!

Fun fact: rent a golf cart, so worth it when driving from one side of the property to the other. I cannot wait for a shuttle to go from the beach to the lobby so the expense was worth it!!
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Date of stay: January 2025
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 weeks ago
Dear Dawn0815, We really appreciate you taking the time to share your experience with us. We are delighted to know you have incredible vacations every time you visit us. Our rockers will be so happy to know they provided you a great time. We look forward to welcoming you back to our stages very soon to earn the final star. Rock On! “This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”
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Mike G wrote a review 2 Feb
4.0 of 5 bubbles
Check in was atrocious. We arrived at 11pm and stood around for 45 minutes waiting to check in. After we finally got that done we then waited another 35 minutes for someone to take our bags and us to our room because we had no idea where to go. No one actually came for that, I offered some employee $50 to take us to our room. We finally get to our room and its now around 12:30, we are absolutely exhausted. I open the pull out couch for our two young kids to sleep on and there is no sheets or blankets on the bed. We call front desk and wait another 20 minutes for them to bring us sheets and blankets. My wife and I made the kid's bed and finally got to bed ourselves arround 1:15am.

Other than that the trip was mostly great and the service was so good except two things that really stuck with me and they are the reason I'll likely never go back to Hard Rock.

There was a serious lack of umbrellas at all the pools except the Pools reserved for Hall of Fame. At the not reserved pools there was reserved seats with little signs: reserved for . I wanted Hall of Fame but I was told when booking it wasn't available to families with kids. This was shocking to me when I got there were kids everywhere with Hall of Fame bracelets. By 8am we would have to be at the pool every morning to find a spot with some controllable shade. If you got to the pool at 10 it was pretty hard to find any three seats together that didn't have towels on it already let alone all the ones "reserved for family". Worst part of that was those people rarely ever showed up

Second thing was the prices for spa are insane: over $800usd for couples massage is nuts. I may not be rich but we are very well off still there is no way to justify that. Thats over $1150 CAD

-The food rated 2nd all time of our trips with only Planet Hollywood Cancun being better
-The staff were as good or better than anywhere we have ever been
-The cleanliness was as good or better than anywhere we have been
-The ice cream shop ran out of chocolate ice cream on day 1 of our 9 day there. This isn't a huge deal but I own a company and I can assure you I wouldn't be out of our most popular product. I know it's there most popular there because the staff told me they always run out of chocolate.

All and all was pretty good trip but those few things are hard to get over
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Date of stay: January 2025
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Get up early for a good pool spot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 6 days ago
Dear W2023VDmikeg Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We have shared your comments with the involved departments for appropriate corrective measures. We hope to welcome you to our stages very soon to earn the final star. Rock On! “This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”
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Chad R wrote a review July 2024
5.0 of 5 bubbles
We stayed at the Hard Rock Resort & Casino in Punta Cana for a week of July 4th and I was blown away by the quality of the butler service. From the moment I arrived, I was greeted by my personal butler, Samuel & Jhanna, who showed us to our luxurious suite and explained all the amenities and features. He was very friendly, professional, and attentive to our needs and preferences. He made sure that we and our kids had everything we needed, from fresh towels, toiletries, and medicine for a couple of us who got sick to reservations and recommendations. He even surprised us with a bottle of champagne, a bottle of premium liquors, a case of water every other day, a specialty chef dining experience with Indian food on the beach, which was very thoughtful and generous. What impressed me the most about Samuel and Jhanna was how they went above and beyond to make our stay enjoyable and comfortable. Samuel was always available to assist us with any request, no matter how big or small. He arranged for private VIP transportation to the local stores in Putna Cana and airport services, daily balibed reservations by the pool and beach, and a romantic dinner at the beach. He was always courteous, respectful, and discreet. He anticipated our needs and exceeded our expectations. He made us feel like a VIP and a friend at the same time.

I can honestly say that the butler service at the Hard Rock Resort & Casino in Punta Cana was the best I have ever experienced. It was worth every penny and more. It made our vacation unforgettable and relaxing. I would highly recommend it to anyone who wants to enjoy a luxury stay with a personal touch. Samuel and his team team are amazing and deserve all the praise and recognition. They are the true stars of the resort and I can't wait to come back and see them them again.

Thank you,

Chad Rajpal
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 7 July 2024
Dear 09069KAchadr, We are very happy to know you enjoyed your time with us. We will surely be sharing your comments with all our team, we are certain they will be delighted to know you enjoyed their services. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!
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Ravi D wrote a review Dec 2024
2.0 of 5 bubbles
Came here 6 years ago and this place has gone so downhill so much.’
The biggest problem is the resort is so overcrowded it’s unreal, not one sun lounger free by any of the pools, people just put the towels down and leave them for hours or don’t return at all, leaving people wondering around looking for loungers, thinking they are all taken.
They need a towel card system so people hand the towels back In to get their towel card returned. This will really help this problem.
We are still here now and every night we have had to wait at least a hour and a half to be seated in the evening, then the service is terrible, the staff really need some training.
They work really hard and we really appreciate that but wow it really is bad.
Breakfast is around a 30 min wait but the lines for omelettes is just crazy with just one person doing them, same with pasta stations and food trucks.
The bar lines are also very long with just one person serving on most bars.
The food has been very average and usually cold the drinks are terrible for a so called 5 star resort and definitely watered down, the beer is just basically fizzy water, it’s awful. (Top Tip, ask for Tagus beer in a can, they will get it for you if you give a good tip, shouldn’t have to but the only way to get a decent beer).
Our room wasn’t cleaned at all 2 separate days which isn’t a big problem to us, but not having any towels or body wash to shower when you come back to the room is, at least a hour wait each time after phoning reception.
We were going to book for 2 weeks but really glad we only booked for one now
We definitely will not be returning.
Everywhere is overcrowded,
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Date of stay: December 2024Trip type: Travelled with family
Room Tip: Not everything is free as stated. . Wave rider $40 for 20mins .casino bar not in all inclusive...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 30 Dec 2024
Dear Ravi D. Thank you for taking the time to write about your stay, we sincerely regret the inconveniences. We have sent you a private message to gather more details. Your comments have been shared with our Public Relations team; an agent will contact you for a proper follow-up. "This Review was responded on behalf of the General Manager of The Hard Rock Hotel & Casino Punta Cana."
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c-cardinal wrote a review Nov 2024
Denver, Colorado
1.0 of 5 bubbles
I’m genuinely curious why there are so many good reviews of this resort. I guess different people like different things. I like to walk into my room and not almost break my neck because the floor is soaking wet and as slippery as an ice rink. I like reasonably good food that I’m not terrified is going to make me sick (as it did my friends). I like room service that doesn’t come with a packet of cheap plastic silverware. I like to order a cocktail that’s not straight vodka, and heck, I like an IPA. I like to be able to access my room via elevators that work OR stairs that aren’t shut down for painting. I like to be able to walk from place to place without almost getting hit by zooming golf carts, and, oh, I also like to walk places at night with enough lighting that I’m not nervous about my safety.

But I don’t know, maybe that makes me picky. You tell me.

Luckily I was here for work and didn’t have to feel bad about spending my own money on the trip. I could just go home with relief, and with no plans to ever return.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 18 Nov 2024
Dear Crimsoncardinal1, We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in those areas. Please contact the Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. We hope you give us the chance to better serve you in the future, Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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Raynard C wrote a review Sept 2024
Canton, Ohio
2.0 of 5 bubbles
Where to start. 1st 10 minutes my toilet broke, then I walk out on to my balcony and slid in an inch of water (it didn't rain) The tub was stuck full of water. Then I couldn't sleep because it was so hot in my room 77⁰ when ac was set to 65. I called they came out and took the dirty filter out (didn't replace it) then he overrides the thermostat and sets it for 60 and says "all fixed it's good now" I said No it's not it's still 77⁰ no matter what you set it for. He got mad and left. I asked for a new room. NO joke I had to walk back and forth to the front 4 times 8 trips was 6 miles according to my step counter. They kept messing up my bracelet so I couldn't get in. I asked to speak to a manager 2 days ago still no contact. They came knocking on my door when I was trying to sleep even after I asked them twice not to come to my room. They sent me a message on what's app saying they wanted to come to my room to ask me if I found my phone charger. You just asked me and I answered why come to my room? That was a big deal 3 phone calls several what's app messages and I ended up walking to my old room and getting it myself. Somehow my bracelet worked on that door lol it's there country I get that so they don't need to speak English however If your job is to speak with tourists who almost all speak English maybe those folks should but most didn't speak any English. My poor friend wanted a hamburger with nothing on it at a place that only served hamburgers and the guy didn't understand what plain ment. It was like a comedy sketch (she didn't find it funny) the very next guy asked for the same thing and it started all over seriously if you only have hamburgers it's not too hard to understand nothing on it. I woke to a bug running on me, me friend woke covered in bites. Several in the group had rooms that did not go under the high 70s and someone else had a toilet flood the room in the middle of the night
the list of problemsfor all of us is very long . The beach staff was rude! You pay $100 for a cabana when other all inclusives include that then you are inundated with people trying to sell you stuff the entire time and when you say no they get rude. Or ask you for stuff like drinks or food. I'm here to relax but they stressed me out! This is not all inclusive! It should say room and food. Everything else is extra. Actually some of the food is as well. I didn't ask for anything but they really should have offered something for everything. I waisted hours trying to get a room with working ac. I paid extra for ocean view and all I see is hut roofs.
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Date of stay: September 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 Sept 2024
Dear raynardc2016 Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On! "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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Gary D wrote a review Jan 2025
3.0 of 5 bubbles
Here is my experience - we are not members but my brother is a Chairmen member so status does matter as this is a time share sales mentality. Members are spending north of $150,000 to join this Hard Rock Club and everyone of them has expectations. They want to flex what color arm band they have because many memberships and rooms come with a Butler. This leads to who has chairs at the pool or beach and leaves many wondering how to enjoy their vacations. Most people I encountered, love the beach - its very pretty, water was warm but it's rough and not suitable for kids to play in beyond about 10 yards into the surf. The staff for the most part are rude - they are over worked, only really respond to tips and if you are not fluent in Spanish, it is at times a language barrier to your success.

The food sucked. No two ways to describe it. Fortunately, we had reservations but if you don't. the struggle is real to figure out how to eat. There were numerous issues with stomach bugs, both ends and heard it over and over again throughout the week. The only meal you could count on was breakfast as an American - yes I could have eggs, bacon, hash browns, toast and coffee but after breakfast, things got challenging. Zen is fine, hibachi dinner you get at home. Ciao weird offerings of Italian (why not just serve spaghetti, lasagna and other popular dishes) The Mexican restaurant sucked and so did the Brazilian steak house, everything is over cooked and sadly, lacks quality. The Steakhouse I had hoped would save me and the dinner took 2 hours, they spilled a drink all over my son and never apologized while ruining his outfit with fruit punch mix and 4 people got their food and were finished before the other 6 meals showed up for a party of 10. This would never happen at a Steakhouse here at home or they would be buying the whole table - just saying, you know how it goes.

Transportation to and from is sketchy, private transportation had us waiting an hours then getting in an unmarked old van that did take us to the resort. The resort is about 30 minutes from the airport.

So wrapping this up, know what your expectations are before you spend your money. I did not feel like this was a value for my family trip of adults. One week, about $25k expense including airfare gives you a lot of options across the islands.
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Date of stay: December 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Book your reservations early for dinner, upgrade to have a butler or fight for an open chair if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 4 Jan 2025
Dear garydY4648JR Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On! "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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enculturation wrote a review Sept 2024
Denver, Colorado
2.0 of 5 bubbles
The Hard Rock Punta Cana did not meet my expectations. Someone from Hard Rock needs to take a good look at this resort because it’s damaging their brand.

My friends & I flew to the Dominican Republic in September of 2024.

We were invited to the Hard Rock DR by the Legendary Vacation Club in Unico in MX. This was not a free trip by any means, but we were given a slight discount.

We scheduled our private transportation from the airport to the hotel through the Hard Rock. As we were loading our bags into our bus, someone approached us, and asked us if we wanted alcohol, our friends agreed and he gave us a six pack of cheap beer; he insinuated that he was with our transport group.

After he opened the beers, he demanded $75 for the six pack and told us there would be problems if we didn’t pay. The driver could and should have stepped in to stop that from happening, but we suspect that he was in on it.

As we were checking in all three groups asked staff to book us close to one another; which never happened. We were each booked in completely different sections of the resort. Which doesn’t sound bad until you realize how large this resort is (the resort is too big). It took us approximately 15-20 minutes to walk to our friend’s room.

After we checked-in we met with our Legendary guide who told us we’d be attending a 90 minute tour the next day. We knew the purpose of this tour was to sell us on the Legendary experience.

The tour wound up taking over 3 hours. This ate up half a day of our vacation. Also the resort credits we were promised were very hard to use (we believe this was intentional).

After the 3 hour tour we tried to go to the beach. As soon as we got to the beach we were moved from our location (for members) to another location. Speaking of the beach they let people walk around and ask you if you want anything. You’ll frequently have people selling art and cigars come up and try to sell you things.

After that we tried to go to the pool where we were denied entry, so we went to another pool where security told us we weren’t allowed. After some back and fourth we were told that we should have been allowed in the first pool. None of these areas are clearly marked.

If you look at the reviews of this hotel you’ll notice a lot of people mention their air-conditioners, and it’s because the AC units in these rooms are not capable of keeping up with the heat in the DR. Our party had three different rooms and none of them were able to get the room below 75 degrees F.

The food at the resort is not good. Most of the restaurants are setup like buffets and unless you pay for the immersive dinning experience ($300+ for a couple) you won’t get anything better than what you’d get at a cheap buffet in the United States.

I also wouldn't consider this resort all-inclusive. The bowling is extra, the VR is extra, anything you want to do outside of swimming and eating at the buffets is likely going to cost you extra. We even had to pay extra for two pineapple drinks at one of the pool bars.

The only positive experiences we had at this resort were at the spa, and the immersive dining experience and both cost extra $$$.
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Date of stay: September 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 11 Sept 2024
Dear enculturation Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On! "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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avidtravelgirly wrote a review Aug 2024
2.0 of 5 bubbles
The service is poor in this resort, especially compared to other Hard Rock resorts I've stayed. Although they boast 13 restaurants, most of them are not at all up to the hard rock standards as far as taste and quality. 1 of the restaurants, Ipanema the Brazilian steakhouse, had roaches which I spotted after returning to my seat with my food from the buffet area about to start receiving the meats. I notified staff and was originally not believed. Once the waiter saw them, it was a family of at least 7, he was very nonchalant. I made a big deal about it which then made him acknowledge the issue, but try to be very hush hush about it and offered to move my seat. I stormed out refusing to eat there and had to go find food elsewhere. Only restaurants here worth eating at, if you trust the rest of them not to have roaches and I mean roaches not some other bug, is Toro, Bistro Med, and Stacked (burger snack). 20% of staff is rude, 60% is nonchalant and dont really want to do anything but will if you ask, while the remaining 10% are great. still not great numbers. some pools are under renovation. the central pool is the only pool with any kind of activities but it is so small that it quickly becomes overcrowded and cannot accomodate all the people coming for the activity/entertainment. the best pool here is the eden pool which is all adult and topless. there was only 1 day where a group of older ladies took their tops off. the choice is yours. this pool was very relaxed unless you made it into a party. the only bad thing I have to say about this pool is the lack of music for the most part and then the selection of music when it finally was turned on. we chose to do a romantic dinner which was advertised as being at the beach. it was not. it was held at the eden pool after closing. the view was nothing special and nothing different than what we saw earlier when we were at the pool besides 3 tables with 2 chairs set up at each. the food during the dinner was a set menu. the salad was not good. the pumpkin soup was good minus the dressing they add on top to make a heart (bitter tangy taste). the entree was steak and lobster with veggies which was ok, but the lobster was overcooked. we met friends at the hotel who had other problems regarding their room, one had a roach in the room, fridge and tv not working, etc. although our room was fine,there was just too many disappointing, some disturbing, aspects of this hotel. stay somewhere else!
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Date of stay: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, Director General at Hard Rock Hotel & Casino Punta Cana
Responded 16 Aug 2024
Dear avidtravelgirly Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We have sent you a private message to gather more details. Rock On! "This review was responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sophie G wrote a review Dec 2024
Ashford, United Kingdom
2.0 of 5 bubbles
Such a disappointing stay. We came as a couple and considering most of the reviews were positive we were expecting good things, also for the money we spent!! But it was such a let down.

The pools weren’t clean, every night there was rubbish left around the pools and not cleaned until mid morning and even then it was half a job done. There was minimal entertainment during the day and really not a huge amount to do apart from sit by the pool unless you want to pay extra for anything worth doing (laser tag/ arcade/ escape rooms/ mini golf/ bowling) all was extra cost!

The food was below average, even at the ‘nicer’ restaurants that required booking. Most days we ended up with pizza or a sandwich as most of the other food was barely edible.

The beds were very uncomfy, the bath on the balcony was filthy. The room service options are limited. We had to wait 4 days for our towels to be changed even after leaving them on the floor every day as it tells us to do if we want new towels.

The evening entertainment was shockingly bad, wasn’t even worth staying up for.

The casino was decent but drinks are not included in the all inclusive.

Overall, really disappointed with our stay and won’t ever be staying at a hard rock hotel again.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 Dec 2024
Dear Mrs. Sophie G. We appreciate your valuable feedback, and we’re sorry to know your stay didn’t completely meet your expectations. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future. ''This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.''
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Love2Travel asked a question Yesterday
Chicago, Illinois31 contributions19 helpful votes
Is the Hall of Fame Pool Heated?
Answer from Klever N
4 contributions1 helpful vote
Dont think any of the pools are heated. The tropical weather all year around keeps the water exquisite.
Answer from Patrick M
Newtown, Pennsylvania1 contribution
The water park is currently open. Just a heads up, I heard that a few of the slides were closed. If the $200 credit is on your reservation, they will honor it.
Answer from Klever N
4 contributions1 helpful vote
No se a que edad, pero asumo que desde los 18. Y si se paga aparte.
Roving50424906975 wrote a tip Today
2 contributions
5.0 of 5 bubbles
"Don't be afraid to explore the resort...we stayed out the first couple days...when we should have been out checking everything out. "
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Anna C wrote a tip 5 Feb
1 contribution
4.0 of 5 bubbles
"Please make sure you get it in writing when offered an alternative as they do not honor their promise. DO NOT sign a DNA."
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goingcrazymom wrote a tip 3 Feb
Prospect, Kentucky3 contributions1 helpful vote
5.0 of 5 bubbles
"Most restaurants do not take reservations so go before 7 for easier seating "
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Mike G wrote a tip 2 Feb
1 contribution
4.0 of 5 bubbles
"Get up early for a good pool spot"
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Terri H wrote a tip Jan 2025
Collingwood, Canada6 contributions
5.0 of 5 bubbles
"Make sure to catch the nightly shows at the See The Theatre show. The entertainment team work hard to put on a great nightly show. "
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Not the right property for you?
There are more places to choose from in the Bavaro area.
PRICE RANGE
AU$722 - AU$1,130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1,775
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HARD ROCK HOTEL & CASINO PUNTA CANA - 2025 Prices & Reviews (Bavaro, Dominican Republic) - Photos of All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.00 km), ORO Nightclub (0.2 km), and Little Switzerland (0.04 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include YOUYU Restaurant, Montserrat Manor Restaurant, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.
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