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Phulay Bay, a Ritz-Carlton Reserve

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111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2058)
Room & Suite (477)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phulay Bay, a Ritz-Carlton Reserve
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Nong Thale
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Phulay Bay, a Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from the Andaman Sea, the ethereal beaches, and lush tropical rainforests, you will find a peaceful paradise at Phulay Bay, a Ritz-Carlton Reserve. Stay with us and embark on a voyage of discovery where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Swimup bar
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Bottled water
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Modern
Languages Spoken
Thai
Hotel links
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Location

Full view
40Car recommended
Grade: 40 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
1118Reviews58Q+A100Room tips
Traveller rating
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Popular mentions
Peter W wrote a review Aug 2021
Bangkok, Thailand25 contributions27 helpful votes
Where can I start? I travelled the world extensively for business and pleasure but I didn’t know a hotel like the Phulay Bay exists on earth. The reception at the purple arrival pavilions beams you in another world which is spoiled with beauty, kindness, smiles and what is Thai hospitality known about. Every little detail was taken care off. They made us a little sofa on the Longtail trip to Hong Island (free), of course with a guide, towels and refreshments. Going to the Dragon Crest (free again), of course the hotel sends you not alone. Again, our guide “Khun Sure” was with us and he made sure we are always safe and he made photos which will be on my walls forever. Room service, because of COVID-19, alcohol was only served in the room. Khun Dyaw, the barman brought to bar to us and he fixed our drinks next to our pool.- Another day, I saw a fisherman bringing fresh fish ashore and I bought one from him. I called the kitchen and they prepared a wonderful dinner of it. The Villa was spacious and the view is breathtaking. We were planning to stay for 4 nights but stayed 9. I can go on and on but this place was truly HEAVEN and I have to say thank you to Khun Sagar, our Butlers (PEK, MOOS, YID), the Barman Khun Dyaw and of course all the people in the background, I never saw but they keep the spirit of this place alive. As Vera Lynn sang : We'll Meet Again"
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Date of stay: August 2021
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded 8 Sep 2021
Dear 182peterw, I would like to thank you for your time to write this delightful review after your prolonged stay with us in August. The fact that you remember the names of so many Ladies and Gentlemen make us very proud and joyful. Thank you for your kindness and for your recognition. I'm also glad that you have been able to experience many of the activities that we offer to our guests, from Hong Island boat trips to exciting Hiking excursions. Our aim is to be your guardian angel while in Krabi and help to showcase all the local wonders of Southern Thailand. We do look forward to the day we meet again then, and stay at your disposal for any additional assistance. With warm regards, from the entire team at Phulay Bay. Anthony Smekens General Manager
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winterinns wrote a review Aug 2021
Philadelphia, Pennsylvania402 contributions157 helpful votes
We've had the great pleasure of visiting 3 of the four Ritz Reserve properties (Ubud, Dorado and Krabi) and Phulay Bay is by far the best of the three. While starting to show it's age, the staff and infrastructure make you quickly forget about the little things as your every wish is granted before you had even dreamt it. This is the first hotel that I’ve been to that anticipated my every need and desire. We wanted for nothing. Our butler, Yid was quite simply phenomenal. Our contact Somo, is perhaps the kindest person that we’ve ever encountered and took care everything, ensuring perfection. We used the hotels car service for airport transports and for an evening in town. Do this. It’s a wonderful Mercedes Limo Van and you are at ease the entire trip. We had Phulay Bay organize a day trip to Phi Phi. Also do this. It was private and a little pricey but so very worth it. They took us to all the popular and secret places. A day we will never forget. The sunsets were unreal - and unforgettable. The breakfast buffet was the best in the world. Everything was perfection. We can’t wait to return. It was our favorite trip of all times.
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Date of stay: August 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded 8 Sep 2021
Dear Winterinns, I would like to reply on your review to express our happiness and satisfaction to read your lines. These make us extremely proud of the Ladies and Gentlemen working at Phulay Bay for many years already, and it gives all the sense in our job in hospitality. We strive to always anticipate all our guests wishes and needs, and we're glad we have been able to do so during your last visit. Khun Yid and Khun SomO do send you their personal best regards too and we hope to welcome you back anytime soon. Warm greetings, Anthony Smekens General Manager
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Worldwide Travel wrote a review Jun 2021
Bangkok, Thailand3575 contributions671 helpful votes
+1
In normal years I am a bit hesitant to stay at Ritz Carlton Reserve hotels because they do not participate in Bonvoy, however this year renewing status with many hotel chains is easier so staying at RCR was less of an issue and we decided to go to Phulay Bay. The hotel informed us that baby Minnie was their youngest guest ever to check-in at the age of 5 weeks old and they did their utmost to ensure we had a comfortable stay. We were all alone on the resort except a couple of days in the middle of our stay where one couple showed up, so we could not possibly have had a more peaceful and relaxing time; I can highly recommend this hotel for a premium luxury experience. RCR hotels do not have to upgrade Marriott Bonvoy elite guests but Phulay Bay is aware of guest elite status and they do upgrade depending on the circumstances. This time was no exception – I booked the second room type and we received an upgrade to the Reserve Pool Villa. This is one heck of a stunning villa, the word ‘grandiose’ would come to mind with the cathedral ceiling in the bathroom including sky light, the huge thick wood doors with Thai paintings, the indoor bathtub in a greenhouse tower, the gigantic 4-meter wide bed, and lots of real estate space outdoors with Japanese-style design including a private pool in front and an outdoor tub in the back. All in all, a great property which has been very well maintained since it opened 16 years ago. The one downside of this resort in my opinion is that many room types do not have the most fantastic sea views, in fact some premium room types only have modest views which is in contrast more hilly resorts in Phuket and Koh Samui. The villa was also not purely stand-alone – the pool villas are arranged in blocks of two so we had a large door outside which could serve as a connecting door with the adjoining villa. Obviously since we were alone on the resort this was a non-issue but in different circumstances for top luxury I wonder how privacy would feel. Despite the unusual circumstances, I did not notice any kind of slippage in service which was great from A to Z. They were very well prepared for our arrival with lots of useful baby amenities such as a sterilizer for baby bottles, shampoo and lotion for infants, diaper garbage can, etc. We could also order lots of off the menu items with ingredients which optimize breastfeeding, housekeeping was offered twice a day, they kept one restaurant open only for us or alternatively in-room breakfast was available too, special pillows we ordered were ready for us in the room upon our arrival, and butler service was available to serve us alone. We also received a nice turndown amenity every night (usually a local dessert) which was appreciated. The breakfast menu was not the most luxurious I have seen in Thailand but the quality of the ingredients was excellent and the venue very nice overlooking the pool and the sea. I especially enjoyed the avocado toast which was an interesting blend of smooth textures with hummus and sweet juicy mangoes. The Kanom Jeen dish was also delicious and provided a special southern Thai touch to the menu. I would also note that many ingredients they use for cooking are grown in the resort garden and fully organic. The beach is not the strong point of Phulay Bay but they normally have a shuttle boat to take guests to Hong Island nearby for a fun day trip expedition but it was not available this time due to covid restrictions. For people who want a more quiet destination than Phuket or Koh Samui, Krabi is a good choice but the downside is that there are not as many hotels to choose from. In the luxury space, there is a new Banyan Tree nearby which opened a few months ago, but BT is also non-participating in the Accor program. Anyway, I wish expensive stays at Phulay Bay could help make progress towards the $20k USD required spend to renew Ambassador status in normal years, but the property is special which will draw us back nonetheless.
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Date of stay: June 2021
Value
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2 Helpful votes
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded 14 Jun 2021
Dear WorldWideTravel88, On behalf of all the Ladies and Gentlemen at Phulay Bay, thank you for coming to stay with us and taking time to write such a valuable review on Tripadvisor. This means a lot to us and gives purpose in all we do in Hospitality. Despite the circumstances and restrictions in the Tourism industry nowadays, we remain confident and ready for a positive recovery. Your visit and review give us a lot of motivation and strength to go thru this. I'm glad to read your lines and to know that you've had a very relaxing stay at Phulay Bay- It was definitely a private one! It was lovely to meet you personally and to witness how Baby Minnie is already making herself comfortable at our luxury property. We have confidence that she will be one of our valuable loyal guests when she grows up. As you pointed out, despite not participating fully in the Marriott Bonvoy program, we do value the loyalty of our members and in the vast majority of the times offer the same benefits and advantages when they come experience Phulay Bay. Thank you again for this positive review and comments. We wish to welcome you again in the near future and see Baby Minnie grow- Congratulations! Warm regards, Anthony Smekens General Manager
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Nat_Thirapong wrote a review May 2021
Bangkok, Thailand80 contributions60 helpful votes
Back here after 2-3 years. The resort is still in a very good condition. Staffs are still very friendly and professional. There are basically two high standard resorts with extraordinary view of the Phuket/Krabi/Phang Nga archipelago. It's here and the SS Yao Noi. Services here is great, food are good....they can customise some local dishes for you with advanced request. Staffs remember what drinks you ordered in the first breakfast and offer the same smoothly. However, they have compromised different things, resort maintenance, restaurant options, butler services are not as best as pre-COVID period. But that does not mean that this compromised level is bad but not as perfect as before. Their complimentary resort activity programme is qutie a good initiative. Another resort, i caneasily go back without much thoughts needed.
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Date of stay: April 2021
Rooms
Cleanliness
Service
2 Helpful votes
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded 1 Jun 2021
Dear Khun Nat, I would like to thank you for your loyalty and for coming back to stay with us! We're blessed to count on you and happy to read your review online. Thank you very much for sharing your comments and satisfaction. We strive to daily meet and exceed the guests expectations, and we feel we do achieve it after reading your review. This ongoing pandemic situation is definitely one of the most challenging times for the entire Tourism industry; so we have had to adjust some of our outlets as there are less travelers in the Kingdom of Thailand at this moment. As for our Butlers team, please rest assured that we have protected their job and all of our loyal and well trained Butlers are still with us. We take advantage for them to clear some holidays so they will be back on property fresh and full of energy as soon as travel is safe again. We look forward to welcome you back anytime you come to the South, Khun Nat. Please do stay in touch, and until then, also take good care in Bangkok. Warm regards, Anthony Smekens General Manager
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Mark Wesson wrote a review Apr 2021
Bangkok, Thailand115 contributions303 helpful votes
Songkran break, hotel easy to book, great welcome on arrival, pre arrival instructions all carried out, room heavenly, clean and inviting. Free boat trip to Hong Island was great, food and beverage excellent. At night great sunsets and views.
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Date of stay: April 2021
Value
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Service
Room Tip: Pool in rooom, with view.
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3 Helpful votes
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded 23 Apr 2021
Dear Mark and family, Thank you for coming to stay with us again and it was lovely to meet you. I'm grateful for this nice online review and comments you took the time to write. You describe some of our key selling points well and this will help other travelers to get to know us more too. We're honored to be your favorite Resort in Krabi, and hopefully in the entire Kingdom of Thailand as well! I send you warm regards and look forward to welcome you back soon. Anthony Smekens General Manager
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PRICE RANGE
USD 433 - USD 715 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phulay bay, a ritz carlton reserve hotel nong thale, ritz carlton krabi
LOCATION
ThailandKrabi ProvinceKrabi TownNong Thale
NUMBER OF ROOMS
54
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Frequently Asked Questions about Phulay Bay, a Ritz-Carlton Reserve
Which popular attractions are close to Phulay Bay, a Ritz-Carlton Reserve?
Nearby attractions include Tubkaek Beach (1.0 km).
What are some of the property amenities at Phulay Bay, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Phulay Bay, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Phulay Bay, a Ritz-Carlton Reserve?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Phulay Bay, a Ritz-Carlton Reserve?
Yes, free parking is available to guests.
What are some restaurants close to Phulay Bay, a Ritz-Carlton Reserve?
Conveniently located restaurants include Di Mare Italian Restaurant, Mama Kitchen @Krabi Home Resort, and The Arundina Restaurant.
Are there opportunities to exercise at Phulay Bay, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Phulay Bay, a Ritz-Carlton Reserve have an airport shuttle?
Yes, Phulay Bay, a Ritz-Carlton Reserve offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phulay Bay, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Phulay Bay, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Phulay Bay, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the harbour view available here.