The Ocean Club, A Luxury Collection Resort, Costa Norte
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The Ocean Club, A Luxury Collection Resort, Costa Norte
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Blending beachfront chic with a captivating pool & dining scene - The Ocean Club, a Luxury Collection Hotel, offers you the ultimate luxury Caribbean escape.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The Ocean Club, A Luxury Collection Resort, Costa Norte
113 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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My husband and 2 yo daughter decided to come here after spending 3 days at a massive all inclusive resort. Where we came from was busy and while the rooms were fine we couldn’t get anything to our room which is crucial when your 2 yo decides to melt down every time you try to eat out. We had fun there but it was stressful as my husband and I had to take turns eating at the buffet line and I had to smuggle fruit and water back to our room so we had something for my daughter if she woke up early. And forget enjoying a glass of wine. When we got to this resort I was immediately met with a sense of calm. After begging for a glass of wine at the other place, we were handed welcome drinks and allowed to check in in the most calm way. We were given a tour and our bags were taken care of. Our room was unbelievable. 2 stories of windows with 2 bedrooms facing the beach and a full kitchen complete with a coffee and espresso machine. My daughter had had an accident on her blankie the night before while sleeping and when I asked about laundry services found out we had our own washer dryer. Had a huge bowl of complimentary fruit that was delicious. After trying to smuggle bananas for my daughter in my purse at the other resort, i would have paid for fruit and they willingly gave it to us. And do get me started on the complimentary breakfast. It was so good and they delivered it to our room. For the first time during our trip, my husband and I ate dinner together (after my daughter went to bed full and happy from her fruit and grilled cheese) after ordering room service and ate watching the sunset on our balcony overlooking the ocean. The next day we enjoyed the pool and the following day the beach. My husband loved the fish and my daughter loved the shallow cove created by the rocks where she could splash and play. Everyone was so friendly and nice and for the first time during our trip I felt like I could breathe and relax. Marta additionally checked in on us and really made our stay superb. Would highly recommend and will def return.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Estrada, Owner at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 1 Sept 2023
Dear Glasgow family, We're delighted to read your wonderful review! For the entire The Ocean Club, a Luxury Collection Resort, Costa Norte team, it is a pleasure to know that we have done a good job pampering them as they deserve, we look forward to welcoming them back soon and creating more wonderful memories for little Zuri. Warmly, Carolina Soria Rooms Division Manager
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These reviews are machine translated from their original language. Show machine translations?
I was traveling with a colleague on business in the Dominican Republic and decided to stay at the Ocean Club in Sosua. The main reason for our choice was the proximity to Puerto Plata airport as we had business appointments in Santiago de los Caballeros and the hotel was easily accessible both after arrival and before departure.
The hotel itself impressed us very much. The complex is beautifully maintained, and the rooms are spacious and luxuriously decorated. Of particular note is the private beach, which belongs directly to the hotel complex. Here you can explore the tropical underwater world while snorkeling – a special highlight for every Nature Guide.
The hotel's restaurants are also top-notch and offer a diverse range of high-quality food. Thanks to our Marriott BonVoy membership, we received a room upgrade, which made the stay even more enjoyable. However, it is important to mention that prices are in the upscale range, but this is absolutely justified given the quality and service offered.
Unfortunately, there are also some drawbacks that have to do with the surroundings of the hotel. The beaches outside the complex are not very attractive, and the town of Sosua unfortunately has the character of a typical "Ballermann district". This environment does not fit the upscale atmosphere of the Ocean Club at all and has somewhat clouded our overall impression. For this reason, we will probably not stay at this hotel again.
However, for guests who plan to spend their entire stay at the hotel complex and do not explore the surrounding area, the Ocean Club is fully recommended. The amenities and service within the resort are excellent and provide a high level of comfort.
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Automatically translated
Date of stay: August 2024Trip type: Travelled on business
Room Tip:Nah am Flughafen. Strände nicht soo toll.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to start by saying that this property is very nice, well maintained thru out the day and many staff members greeted us through out our stay, reminding us that they were at our disposal for anything we needed. It’s on par with what we expected from Marriott Luxury Collection brand. The room we booked was a 1 bedroom suite ocean view and it didn’t disappoint. It’s a little pricey but it was a huge apartment. Too bad we were only there for 3 night. A shout out to Yoemi, Nelfi, Angel and Alonso. These guys work by the restaurant/main pool area and they made sure we had everything we needed, be it towels, pool beds, food, nice coconut water and drinks by the pool. I would return to stay at Ocean Club Sosua because it was a wonderful stay for us.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Weekends are a little busier due to the hotel catering to locals but it was not bad at all.
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Response from Sergey Butov, Guest Services / Front Office at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 18 June 2024
Dear PBencosme, We are overjoyed to receive your glowing review The Ocean Club, a Luxury Collection, Costa norte. Your appreciation for our property and the attentive service provided by our staff is deeply valued. The Marriott Luxury Collection brand is synonymous with excellence, and we are delighted that your experience in our 1-bedroom ocean view suite lived up to this esteemed reputation. The commendations for Yoemi, Nelfi, Angel, and Alonso are especially heartening we definitely will share with them. Our team is truly dedicated to ensuring your comfort through any assistance or need you may require. Your intention to return for another stay fills us with pride and anticipation. We look forward to welcoming you back to The Ocean Club, a Luxury Collection, Costa Norte, where more unforgettable moments await by the serene waters and under the warm Dominican sun. Warmest regards, Sergey Butov Rooms Division Manager at The Ocean Club, a Luxury Collection, Costa Norte.
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We had a lovely, very relaxing visit with another couple at this resort. We stayed in a three bedroom, 3 1/2 bath suite with a full kitchen, facing the ocean. The greatest asset this resort has is its people. EVERYONE was very friendly and did their best to make us feel special. One of their guest relations managers, Agustina, was a fabulous hostess. She made sure we were taken care of. Agustina is a wonderful ambassador. The quality of the food also exceeded our expectations. We dined numerous times at both restaurants. One of our friends has quite a list of allergies and rarely travels because of that. She gave Agustina a list of her food allergies and we had no trouble finding her a proper meal. The only reason I didn’t give the resort a “5” was due to a number of maintenance issues with the suite. However I should add that every issue was promptly taken care of once we brought it to management’s attention. The beach has ample shaded lounge areas as does the pool. It was another thing we didn’t have to worry about, getting up early and running down to secure a spot at the beach. If you are looking for a quiet place where you can relax, this resort is for you.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip:You can’t drink the water or make ice from it. Make sure you ask if you need extra water bottles....
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I wanted to take my adult daughter on a short 4 night vacation to celebrate a special occasion for her. We wanted somewhere that wasn’t too far from the airport, where we could get good food, 2 bedrooms and also didnt have to deal with a crowded pool area. We could not have chosen a better option than The Ocean Club! It was a 4 hour direct flight from Toronto. Our package came with VIP transportation which was great- we were met as soon as we got off the plane and escorted through Customs and to baggage claim . It was all very quick which we appreciated. We were driven to the hotel which took only about 15 minutes. The hotel is quite beautiful . We had a bit of an issue upon checkin but they did try to right it. Every single staff member we encountered during our stay was very friendly and helpful . The resort was very quiet while we were there and there was never an issue with getting seating around the pool or on the beach. Perfect place to relax. My daughter used the spa and gym and was happy with both. We had booked a 2 bedroom duplex and it was perfect- lots of space as we each had our own room and bathroom and a great view. We enjoyed the complimentary breakfast every morning. The food at the resort was so good we had no desire to go elsewhere. Most nights we ate at the main restaurant but we enjoyed one night at the upper level restaurant ( can’t remember the name) with a 5 course tasting menu. Excellent all around. The only disappointment was that the beach grill was not open during our stay. Special mention to Marta and her colleagues who were very helpful. We wanted to buy a few items for the room and they even arranged a driver to go to the local grocery and purchase the items for us! We would definitely return and recommend without hesitation!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Estrada, Guest Services / Front Office at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 15 Apr 2023
Dear Ms. Taylor, Thank you very much for taking the time to describe your stay with us, for the entire team at The Ocean Club, a Luxury Collection Resort, Costa Norte it is always a pleasure to read that our goal of providing you with a more than memorable stay was achieved, we recognize that the chef was very creative with that bone in his cake, isn't it? :) We hope to have you back very soon. Warmly, Carolina Soria Rooms Division Manage
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The was a girl’s trip with my childhood friend. Our time at The Ocean Club exceeded our expectations. The endless pool, the crash of the ocean waves, the serenity and luxury feel of this hotel were spectacular. The rooms are expansive, bright, well-appointed, extremely comfortable and well air conditioned. The hotel concierge and staff were communicative, inviting and informative. The two onsite restaurants were outstanding in aesthetic and food quality. Particularly, the thought and attention that went into the 4 course tasting menu at Agaji - showcasing dishes unique to the Dominican Republic.
For other adventures, the hotel supplies a brochure equipped with a plethora of excursions the concierge can organize for you.
Overall, you would be hard-pressed to find a stay quite as unique in that it checks off all the boxes, so-to-speak - if you’re looking for quality, serenity, and an unpretentious sophistication.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge The Ocean Club, Owner at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 25 Nov 2024
Dear N3858LDmc, Thank you so much for sharing your glowing review! We are delighted to hear that your girl’s trip with your childhood friend was such a memorable experience at The Ocean Club, a Luxury Collection Resort, Costa Norte. It warms our hearts to know you enjoyed the serene ambiance, luxurious touches, and the breathtaking beauty of our infinity pool and ocean views. We are especially thrilled that you found our rooms to be comfortable and well-designed for relaxation, and that our concierge and staff made you feel welcomed and well cared for throughout your stay. Your kind words about our restaurants, particularly the four-course tasting menu at Aguaji, mean the world to us. We take pride in showcasing the unique flavors of the Dominican Republic and are so pleased that this resonated with you. We are glad you found our excursion options helpful for your adventures beyond the resort and that we could be a part of your unique and serene getaway. Your description of our resort as quality, serenity, and unpretentious sophistication is the ultimate compliment, and we are so grateful for your recommendation. We hope to welcome you and your friend back for more cherished memories in the future at The Ocean Club, a Luxury Collection Resort, Costa Norte! Warmest wishes, Luca Bonin Guest Service Concierge@theoceanclubdr.com The Ocean Club, a Luxury Collection Resort, Costa Norte.
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I’m not a person to write reviews, but after the amazing 5 nights we had at The Ocean Club, I had to!
Their hospitality blew me away. Before we even arrived, the communication lines were open. Our transfer from the airport was set up by the hotel and was seemless. We arrived to a welcome drink in the lobby (with or without rum), a beautiful fruit basket, gift bag, and welcome note in the room as well. This trip was to celebrate my 35th birthday, and on our last night, they had made a birthday cake for me complete with my name! When my boyfriend hurt his knee, Marta (the head butler) showed up with a bag from the pharmacy where they had purchased ibuprofen and icy hot for him.
The entire team was amazing. Elon is absolutely lovely and Marta was so quick to respond to anything we needed… wether it be a cab to Cabarete, laundry detergent, or to book an excursion. There are numerous excursions and activities in the area, and Marta sent us a full list and set up everything for us when we ventured away from the hotel.
Our one bedroom unit had a full kitchen, and it’s an easy 10-15 minute walk to the grocery store. They’re happy to drive you to the store as well! Carlos waited on us every evening that we ate at the hotel, and he always remembered our drink order. Sonia and Belissa at the bar were so great to chat with as well!
You’re in walking distance to numerous local restaurants and bars if you want to experience local Dominican culture. Side note: If you do venture out, make sure to have cash or ask about payment options before ordering. Some local establishments do not take cards.
Oh, you’re also in a perfect place to watch the sunset each evening.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Estrada, Guest Services / Front Office at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 10 Aug 2022
Dear Ms SaraBeth, Thank you very much for choosing us to celebrate this special occasion. For the team it has been a pleasure to have you with us and to have been able to provide you with a memorable experience. We are glad to know that you enjoyed The Ocean Club, a Luxury Collection Resort, Costa Norte and its surroundings We are waiting for you back with another mojito! Carolina Soria Rooms Division Manager
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From start to finish the staff at The Ocean Club made me feel at home, safe and happy. The “rooms” are not only rooms they are entire living spaces that are clean, have every amenity from a full kitchen to a washer/dryer. The grounds are kept impeccable. Every part of this property is so well thought out. There are several options for seating/laying by every pool and by the ocean.
The food at the restaurant is delicious. There are several menu options that would appeal to various people. Again, the staff made every meal memorable. They are attentive and kind.
Paddle boards, snorkeling, kayaking and cliff jumping are available at the resort at at no extra charge.
The spa is beautiful and relaxing as well.
I would highly recommend this hotel to everyone. It is peaceful and beautiful.
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Date of stay: June 2022Trip type: Travelled solo
Room Tip:If you want to save money pack some snacks and bring them to the hotel to store for your stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Estrada, Guest Services / Front Office at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 8 June 2022
Dear Jaclyn, Thank you very much for taking the time to share your experience with us!! We are happy to read you enjoyed your stay, looking forward to having you again as a guest at The Ocean Club, a Luxury Collection Resort, Costa Norte and pamper you at the SPA. Best regards, Carolina Soria Front Office Manager
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From the moment we arrived until the end of our stay, the staff treated us exceptionally well. The hotel restaurant offers a fantastic dining experience with beautifully presented and delicious food—our waiter, Juan, was outstanding! The beach and pool staff were incredibly friendly and attentive.
Our room was spacious with a stunning view of the pool and beach. The sandy beach was a highlight, with fish swimming playfully around our feet, and both the pool and beach areas were delightfully uncrowded.
There’s even a helicopter landing zone, presumably for flights to STI airport. For variety, there are several restaurants within 2-3 blocks if you feel like exploring beyond the hotel’s offerings.
The hotel also features valet service, a spa, cozy fireplaces to enjoy at night, hot tubs, and a responsive WhatsApp service for immediate assistance or updates. The attention to detail and quality of service made our stay unforgettable!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:There’s a fully equipped kitchen available if you prefer to cook your own meals.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concierge The Ocean Club, Owner at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 8 Dec 2024
Dear 81alexb81, What a pleasure it is to read your wonderful review! We are truly delighted to hear that your experience at The Ocean Club, a Luxury Collection Resort, Costa Norte, was so memorable. It is fantastic to know that our team made such a positive impact, especially Juan at the restaurant, he will be thrilled to hear your compliments. We are glad you enjoyed the spacious room with its stunning view, as well as the serene beach and pool areas. It is always a joy to hear that guests appreciate the peaceful environment we strive to create. We also appreciate you mentioning our wide range of amenities, from the valet service to the responsive WhatsApp support. Your feedback truly means a lot to us, and we are thrilled that the attention to detail helped make your stay unforgettable. We look forward to welcoming you back for another incredible stay at The Ocean Club, a Luxury Collection Resort, Costa Norte. We hope your next visit is just as memorable, if not more, and that we can continue to provide you with the exceptional service you deserve. Warmest regards, Luca Bonin Guest Service Concierge@theoceanclubdr.com The Ocean Club, a Luxury Collection Resort, Costa Norte.
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Lets start off if I could give negative review it would be a -10. My room was not the cleanest. There was hair in the shower and on the floor. I figured well it is what it is and carried on with my evening. I go down to the restaurant ordered a drink $18 US. I ordered a meal (steak) the customer service was horrible needless to say I had to get the waitress attention as she played on her phone to then get another bill $140US for that said steak. I just thought ok what you are charging a night for this place I expected ALOT more. I am not off to a great start of my vacation and figured its day one tomorrow will be better. So I turned in for the night. The first day I wake up I decided to go to the gym. Well, upon entering the gym area there was wall debris on the floor few of the machines did not work. So I found someone to report these issues too. I was basically brushed off. I then requested a bottle of water and was told it would be $8...my immediate reaction was were is the free water. So I went to go back to my room and now the elevator is down. I was like wow it can get worse. This place is the worst ran establishment in the area as I spoke to others away from this hotel. Did I mention besides myself there were 3 other quests staying here. I tried multiple times to speak to a manager or supervisor and needless to say to this day not one has ever contacted me. It was so bad here I had to check out after 2 days and went to the Casa Marina Beach. It may not show as nice but the customer service was excellent and it was clean. So to anyone planning on staying at this hotel DO NOT PRE PAY AT ALL. They will not refund my remaining 6 days. I travel a lot and I am so disappointed in the Marriott for not standing behind there customer service.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carolina Estrada, Owner at The Ocean Club, A Luxury Collection Resort, Costa Norte
Responded 14 Dec 2023
Dear Mr. Jordan, Thank you again for sharing your experience with us. My name is Ane, and I serve as the General Manager at The Ocean Club. We met on your day of arrival, where I had the opportunity to personally express my apologies for the inconveniences you encountered during your stay, particularly the temporary closure of the gym due to necessary maintenance works, for 60 minutes only. I personally explained that we offer complimentary water in all rooms, gym, spa, pool, and beach, along with additional complimentary amenities such as organic coconuts and popsicles provided twice a day. It's important to note that premium bottled water and premium imported cuts in our restaurants do incur a charge, as The Ocean Club, Costa Norte is not an all-inclusive resort. Regarding your departure, I had the chance to reiterate our policy on prepaid non-refundable reservations, emphasizing their special rates and non-refundable nature. Despite this, I offered an alternative, a credit for future stays or for use in our food and beverage outlets. Unfortunately, these options were declined by yourself, with the comment, "You don't know who I am." Mr. Jordan, I am delighted to hear that you enjoyed the rest of your trip and found a suitable place for you. My offer still remains on the table, and if you would like to give us the opportunity to welcoming you back to our hotel, we would be delighted. Please do not hesitate to contact me directly, I will be happy to assist. Best regards from Costa Norte, Ane General Manager
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Good day Kerryd432,
All the pool and beach loungers and umbrellas are first come, first served.
Bali beds can be rented and reserved in advance with concierge.
Looking forward to welcoming you at The Ocean Club, a Luxury Collection Resort.
Best regards from the Costa Norte!
Ane
The spa was priced like a high end hotel in a major city. However, the spa experience was totally worth it. There are two options for the breakfast and both were hot and delicious.
Dear Ms Jeanine,
We have continental breakfast included, however there is a restaurant open from 7:30 am - 10:30 pm and you can charge the bill to your hotel room.
Warmly,
Carolina Soria
Front Office Manager
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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