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First impression - Front desk. No one is there. Waited about 10 minutes. The guy showed up. No apologies. No nothing - You want check in?... YES...
I asked: Is my room far from elevator?
Answer - YES...
I go to my room. It is...More
Thank Ordubadli
Response from Fernanda C, Director Comercial at Hampton Inn by Hilton San Juan Del RioResponded 15 February 2018
Good morning Mr. Ordubaldi,
We really appreciate you took some of your time giving us your opinion about the experience You had in this one your Hotel Hampton by Hilton, We want to offer you an apologize, things like finding a hair in a pillow...More
I stay very often at this hotel for the location and service. The people are always friendly and helpful. This hotel has no pool, it does have a bar so it is a good business hotel, no so much a family’s hotel. The hotel used...More
Review collected in partnership with Hampton
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1 Thank Sean P
Response from Fernanda C, Gerente at Hampton Inn by Hilton San Juan Del RioResponded 24 January 2018
Hi Mr. Sean,
It is a pleasure having You with us, thank you for choosing Hampton by Hilton, San Juan del Rio, We really appreciate your kindly comment and We would love having You here again, have an amazing trip back home!!!
Has a great small bar and a restaurant in the hotel. The food choices were limited but the food was good. I stayed for 2 weeks and the staff was very helpful and kind even though I didn't know any Spanish. It is within walking...More
Review collected in partnership with Hampton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Even when from outside looks like a regular express hotel, when you’re inside it’s nice to be there, decoration and functionality are very good, courtesy breakfast is good enough, it was my first time on a hotel of this chain, I can tell it was...More
Review collected in partnership with Hampton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Late at night I got a call to my room from people that had my first and last name and knew exactly the room number where I was staying who claimed to be the police. As I refused to give them personal info, they threatened...More
Review collected in partnership with Hampton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 0sbm
Response from Daniela N, Front Office Manager at Hampton Inn by Hilton San Juan Del RioResponded 15 September 2017
Good Day Osbm,
I offer you an apology for this huge inconvenience, I would like to let you know that is not a common practice at our hotel, we are not allowed to give guest's information to any person. Actually we don't even give information...More
Hi Jean, my wife and I were just passing thru, but it wasn't that far off highway. Also, not sure if there are any beaches near San juan del rio, it's literally in the middle of Mexico.