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Gilgit Serena Hotel

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Gilgit Serena Hotel
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110 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Karachi, Pakistan
1 review
Reviewed 4 days ago NEW

Nothing better stay in Gilgit other than this hotel. Except front office staff rest was excellent and of top level. The front office staff need capacity building, attention and pleasantness. I am not complaining about any one but for better services they should be more professional. Further, massage facility should be provided. It is essential due to the cold weather.

Review collected in partnership with this hotel

Helpful?
Thank syedshujaathussainz
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and... More 

Karachi, Pakistan
1 review
Reviewed 1 week ago NEW

I very much enjoyed my stay at Serene Gilgit. It was an awesome experience and i would advise not to stay else where. Though internet was very bad but that was not serernas fault as internet in gilgit is 2g only

Review collected in partnership with this hotel

Helpful?
Thank 115arshadh
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and... More 

Kobe, Japan
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago

Probably the best available hotel in Gilgit. Front desk staff not helpful. They lack professional ethics and stone faced (at least the one I met) No elevators. Seems to be cramped for space. Lobby is OK. The rooms size is average but Bthroooms are absolutely rotten. Cramped, tiny and the shower cubicle is like death cell. It has a nice... More 

Helpful?
Thank mithaheem
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and... More 

Karachi, Pakistan
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago

This hotel is absolutely fabulous. The rooms are extremely comfortable and you get 5 star service all the time. The staff is super friendly and the people are always bursting with life love and happiness. The hotel is peaceful and very very clean and has all the amenities you would need. There is no power outages for this part of... More 

Helpful?
Thank AMYN-GHULAMALI
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

Islamabad Capital Territory, Pakistan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

I stayed in Gilgit for 1 night. I was accompanied by my wife. The best thing about this hotel was food. The Buffet dinner was served with traditional Baltistan dishes. It was one of the best dinners I had in Gilgit. However, the hotel rooms were very small. During my visit, hotel rooms were overbooked and we had to stay... More 

Helpful?
Thank AsharJamil
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We have noted your point of concern on twin room due to high occupancy, we have... More 

2 reviews
Reviewed 24 October 2016 via mobile

I liked the place because it was peaceful and quiet. Food could have been better. There is nothing much to write about. Just a quiet place to spend time with your spouse. Staff is nice. Absolutely loved loved loved the people of Baltistan.

Helpful?
Thank Durray M
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

London, United Kingdom
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 18 October 2016

Very good for the northern areas. After touring round the north this hotel serves as a luxurious place to take a shower and get a good nights sleep before catching a flight out. The rooms were nice with large balconies overlooking the city below and the mountains in the distance. The bedding was great. The bathrooms tiny and not great,... More 

Helpful?
Thank foodisall
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

Lahore, Pakistan
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2016 via mobile

Very nice rooms and very nice views. Decent breakfast but high tea was a total disappointment. Recommend it due to good service and overall decent experience. No better option available in Gilgit. Room rates are however on higher side.

Helpful?
Thank Khurram A
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

Budapest, Hungary
Level Contributor
111 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 26 September 2016 via mobile

This is Pakistan and this is in the countryside. And I must say this a very cute and clean hotel. Not much to do in Gilgit but this hotel will make your stay a pleasant one. The breakfast Buffett is superb. Without a doubt the best hotel in town

Helpful?
Thank GlobalSwagger
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

Islamabad, Pakistan
1 review
Reviewed 15 September 2016

Had the experience to enjoying the hospitality of Serena Gilgit for one night only. The hotel is located in safe and quiet area of the city and offered quite comfortable environments. In fact in Gilgit city there are no other comparable facilities. The hotel offers serene environments affording views of some of the world's highest peaks in the Karakorum Ranges.... More 

Review collected in partnership with this hotel

Helpful?
Thank Shaikh Shamim A
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to... More 

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Near Gilgit Serena Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Babysitting

Additional Information about Gilgit Serena Hotel

Address: Brig. Sherullah Beg Road Jutial, Gilgit, Pakistan
Region: Pakistan > Gilgit-Baltistan > Gilgit
Price Range: $141 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gilgit Serena Hotel 3*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from Gilgit Serena Hotel staff and other travellers.
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Questions? Get answers from Gilgit Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get rooms with Rakaposhi View.”
 of 5 bubbles mithaheem, 15 Nov 2016 | Read review
“Book well in advance and bring your camera”
  • amazing and comfortable room with an awesome view
  • lovely room
  • breathtaking morning view from my room
  • nice and clean
 of 5 bubbles AMYN-GHULAMALI, 31 Oct 2016 | Read review
“Ask for balcony room with a mountain view”
 of 5 bubbles foodisall, 18 Oct 2016 | Read review
“Higher floor rooms have a decent view of the surrounding lands and hills”
 of 5 bubbles alikarim, 13 Sep 2016 | Read review
“All the rooms seem to be the same, in need of a lift!!!”
 of 5 bubbles faryalj, 8 Sep 2016 | Read review
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