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Novotel Balikpapan

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Novotel Balikpapan
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445 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Jakarta, Indonesia
Reviewed 3 weeks ago

accor desk priority is empty so we move to normal FO desk. we are attending seminar held in Novotel, but the sales person who's in charge as liason is no where to be seen, so when we need assistant we seek any staff nearby.

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Helpful?
Thank Baskoro P
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Baskoro, Thank you for your support towards Novotel Balikpapan. We took your comment for review & will do improvement accordingly. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We...

Bandung, Indonesia
Reviewed 3 November 2016 via mobile

Nice Hotel located in the city center. Not far from hotel. 5 minutes by walk you can find many restaurant beach side with great view! Attentive staff, helpful and I feel warm stayed here. Another Point plus from novotel is they have NURSE assistant. I eat crab to much than I get the allergic after. I call FO to buy...

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Helpful?
Thank Cittahepi12
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Cittahepi12, Thank you for your comment at TripAdvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Reviewed 30 October 2016 via mobile

Stayed there for just one night before heading to Derawan Island trip and it was my wife's bday. The staffs were friendly and surprised us with the birthday cake for my wife. The room was spacious and the bed was comfortable. The only thing for improvement is the cleanliness of the shade at the bathroom..it was moldy. Thank you Novotel...

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Helpful?
Thank Rizki K
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Rizki K, Thank you for sharing at TripAdvisor. It was delightful to received positive feedback from you. We wait your next visit to Novotel Balikpapan with another experience & more joyful to bring. Regarding bathroom cleanliness, I have shared your comment to department concern for review & direct action. Best regards, Jurice Elviera M. Front Office Manager

Reviewed 21 October 2016 via mobile

We got upgraded by using the complimentary upgrade from accor advantage member. The room was spacious, near the city center, you can easily see the beach from your room. This is a quite old hotel (i guess) and need more maintenance. Breakfast was standard, got nothing special. The water in the bathroom looks yellowish and not clean. But maybe this...

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Helpful?
Thank tiaragucci
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear tiaragucci, Thank you to share at TripAdvisor. We found your review are still positive & it make us happy, therefor we took some notes also regarding the improvement that we have to think about. We strive to provide a superior service experience for every customer; therefore your feedback is very important for our measurement. Wish to welcome you back...

Jakarta
Reviewed 3 October 2016

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Helpful?
Thank The J
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Jakarta
Reviewed 3 October 2016

We spent 2 nights In this trip. We also used free upgrades from Accor Plus Program. The room and service was above average. It met our expectation from a 10 years old, 4 star hotel in secluded city such as Balikpapan. We saw that the shower is the top tier on the opening, but it should be replaced in near...

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Helpful?
Thank Reza_sunggiardi
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Reza_sunggiardi, Thank you to share your experience at TripAdvisor. We quite happy for your review & we take some notes also regarding some improvement that we have to think about. We strive to provide a superior service experience for every customer; therefore your feedback is very important for our measurement. Wish to welcome you back in the future &...

Reviewed 22 September 2016

I always like Novotel. Simplistic design, comfy beds, good service, modern room. Basically no complaints at all, and will come back to this hotel on my next trip. It has a lingerie shop at the lobby. LOL.

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Helpful?
Thank James D
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review Dear James D, Thank you for your good review at TripAdvisor. It's been delightful for us to read a positive comment like this. It will always motivate us to serve better & better to our customer. We wish to welcome you back again to Novotel Balikpapan. Sincerely,

West Covina, California
Reviewed 20 September 2016

It's a pretty nice clean hotel. As I travel with kids, the room feels a little bit crowded. We had trouble with the bathroom blinds and Air Condition. but as soon as the maintenance was called, the problems were fixed right away. Don't forget to redeem the welcome drinks at the cafe too, the ambience was nice and relaxing. It...

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Helpful?
Thank Dizz T
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Dizz T, Thank you for sharing your experience at TridAdvisor. it's been delightful for us to read a positive comment like this. Hope we can serve you again in the nearest future with a better experience than the previous one. Regards, Jurice Elviera M. Front Office Manager

Jakarta, Jakarta Raya, Indonesia
Reviewed 15 September 2016 via mobile

I was choosing this out of few other options, including Grand Jatra. Nothing to complain during our stay, the room was spacious as well the bathroom with separated rainshower and a bathtub, clean and comfortable. Minor thing was the power sockets are limited and a bit spreaded, for example the one on the work desk only have one socket which...

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Helpful?
Thank Dini_Ayu
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Dini_Ayu, Thank you for sharing your experience at TripAdvisor. It was a pleasure to receive positive comments like this. It is always motivating us to give more to our guest & we will do our work with happy feeling. We noted all the input / comments eventhought it's minor, we'll share this to the management for their consideration. Until...

Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewed 30 August 2016

I stayed at this hotel for one night before travelling further. The hotel is centrally located, overlooking the sea, and is about 20 minutes away from the airport by taxi. Check in was a bit slow, while checking gone smoothly. The room was spacious, clean, well equipped, with comfortable king size bed. What I could not understand, is why to...

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Helpful?
Thank Nabil A
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Nabil A, Thank you for sharing your experience at Novotel Balikpapan & bringing some points to our attention. Please rest assure that we have taken necessary action to corrective measures & prevention for the future. This feedback is very important to us to learn about our weakness, so we can take some action to improve. We hope we will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 

Additional Information about Novotel Balikpapan

Address: Jl. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $50 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel
Hotel Style:
#5 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Balikpapan staff and other travellers.
3 questions
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Questions? Get answers from Novotel Balikpapan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See view rooms”
 of 5 bubbles NabilA_12, 30 Aug 2016 | Read review
“this is a tale of two hotels - old and tatty on the lower and modern and bright on the upper levels”
 of 5 bubbles melissakatea, 25 May 2016 | Read review
“Not really enjoy”
 of 5 bubbles inditg, 21 Mar 2016 | Read review
“do not stay here go next door to the new IBIS”
  • peeling window stickers due to damp in room
  • dirty light fitting
  • wet and mouldy wall
 of 5 bubbles mafmeijer, 4 Mar 2016 | Read review
“It's good enough”
 of 5 bubbles 717handyw, 8 Feb 2016 | Read review
5 of 5
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