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Aston Balikpapan Hotel & Residence

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1 room 2 adults 0 children
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Aston Balikpapan Hotel & Residence
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528 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Jakarta, Jakarta Raya, Indonesia
Reviewed 2 weeks ago

I went here for business trip. Overall this hotel is beautiful, you can see the view of the beach and it also has a very nice swimming pool. But I must say the service is below my standard. At that time on 6am I called the hotel staff to fix the water tap in my bathroom.. they said they will...

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Helpful?
Thank zeanettee
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Ms. Zeanettee, we have let our self down by gave you a poor service. Disciplinary action has been to taken for staff whom received your order at 6 AM. And we have trained our staff to avoid this error arise in the future. Regards, Ketut Kartika - General Manager

Reviewed 4 weeks ago via mobile

I stayed overnight here on a business trip. It was simply a nice hotel. Room was spacious and I was surprised to find a mini kitchen in the room, including a stove and sink! It's like living in a studio apartment. Had a dinner at the Irish pub, 7th street. The food was okay, not great. Breakfast selection was extensive,...

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Helpful?
Thank ialireja
Jakarta, Indonesia
Reviewed 4 weeks ago

Chose this hotel for a quick transit during my business trip. Aston is located in Balikpapan downtown, right in front of the Makassar Strait. We booked a twin room, but somehow they gave us a two-room apartment with a very spacious bedroom. Despite the unimpressive view from my room, I really love the room. The breakfast has various option and...

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Helpful?
Thank Rizki P
Reviewed 15 March 2017 via mobile

Good location and sea view, but -unfortunately low respons on broken AC and the food taste really need improvement. I experienced very low respons when I found that AC in my room was broken. I had to call front office and house keeping several times. Not just the way to handle complaint, the quality of food is poor. Taste is...

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Thank Budi A
Denpasar, Indonesia
Reviewed 10 March 2017

Good room square. Good location close to the downtown. Beautiful view from room, restaurant, lobby, swimming pool. 24 hrs massage service, so convenient. Need improvement on modernism in room details.

Review collected in partnership with this hotel
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Thank RaraDita
Jakarta Selatan
Reviewed 8 March 2017

Nice and Clean. Friendly Staff. Very Dull Pub. I chose the "Non-Smoking Room" but there was smoke smell inside the room for the entire night. One of the table lamp was "ON", but there was no stich to switch it OFF. Bathroom is quite average.

Review collected in partnership with this hotel
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Helpful?
Thank JoshiKV
Melbourme
Reviewed 6 March 2017

My room was non smoking but smelt of smoke. Get a non smoker to check smell of non smoking rooms after cleaning for next guest!! Took 1 hr to find new room!!!.(that was fine). Room 1907 shower floods, levels wrong, blindsBrok

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Thank X6801UNstephenf
Jakbar
Reviewed 5 March 2017

My experience in Aston balikpapan was quite excellent. The check in process took no longer than 5 minutes. I stayed in studio type room with sofa, kitchen appliances. The beach view outside my window room was excellent. Room services in this hotel quite good - fast response. The room was clean and fresh air. One thing which is not good...

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Thank shirleypermata
Balikpapan
Reviewed 3 March 2017

Love this hotel because the large room, great view to the sea, cheap prize. I love the swimming pool that have view to the sea. Spent the weekend with friends at this hotel and it just made us even closer. Thank you to aston!

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Thank Raini A
Jakarta
Reviewed 26 February 2017

Good facilities, good view, good location which is near to everywhere, good breakfast and feel satisfied with the whole package that iver from the hotels. Friendly hotel srevice and absolutely will recommend to others

Review collected in partnership with this hotel
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Thank sariw924

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Combining the facilities of an international hotel and the comfort and personal service, the new Aston Balikpapan is the first combined hotel and residence in Balikpapan. While all rooms and apartments offer the comforts and amenities of an international 4 star hotel they also feature kitchens and private balconies. Within the ocean front Grand Sudirman Complex the Aston Balikpapan is ideally located in the heart of the city and just 15 minutes from Sepinggan International Airport allowing easy access to all the main attractions in the city including shopping and entertainment facilities. Besides the hotel's ample offerings guests also benefit from the many facilities within the Grand Sudirman Complex such as restaurants, cafes, banks, an Irish pub, a convenience store and major corporate offices. ... more   less 

Additional Information about Aston Balikpapan Hotel & Residence

Address: Jl. Jend. Sudirman no. 7 | Grand Sudirman Balikpapan, Balikpapan 76114, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $77 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
Number of rooms: 155
Reservation Options:
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Also Known As:
Aston Balikpapan Hotel And Residence
Hotel Style:
#1 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Aston Balikpapan Hotel & Residence staff and other travellers.
3 questions
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Jakarta, Indonesia
over a year ago

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Questions? Get answers from Aston Balikpapan Hotel & Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room type The Executive Rooms which leads to sea views”
dollarshare, 20 Dec 2016 | Read review
“room was so so”
jakaumbaran, 3 Nov 2016 | Read review
“Rooms facing the Pool are quieter, but not such a nice view. Bay view rooms have the mosque call to prayer”
461andyy, 14 Sep 2016 | Read review
“Rooms facing the pool are quieter”
michelepZ3888AJ, 18 Jul 2016 | Read review
“prefer executive room with sea view for the best view”
  • view from our balcony
  • nice sea view from my room
riskaelfiarini, 23 May 2016 | Read review
5 of 5