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Lake Kivu Serena Hotel

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205 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Livermore, California
Reviewed 6 August 2014

This hotel was an incredible surprise after a morning of gorilla trekking. The rooms were lovely and comfortable. After game viewing in Kenya and Tanzania while sometimes staying in tent cabins, 2 nights here was an incredible way to end our African adventure. The grounds were beautiful and the food was good. What a wonderful way to unwind before heading...

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Thank travelgal061
Pretoria, South Africa
Reviewed 28 July 2014

Awesome location, with the seemingly-endless, inviting, super-clean, warm Lake Kivu on the hotel doorstep. Reception-service could be better (very slow even though arrived long after check-in time, and was then allocated a smoking-room after specifically requesting a non-smoking room upon booking; & then they made it seem like a major hassle to get me a non-smoking room...I was eventually allocated...

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Thank TravelbyLight
Reviewed 20 July 2014 via mobile

Excellent services! I enjoyed every bit of the Futari and Suhur. I just wished I spent the enitre Ramadhan at the Hotel. The Chef is the best I could have during Ramadhan and Romain such a wonderful waiter! Very clean rooms and very good Room Service. I cant wait to be back in Gisenyi!

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Thank Nyanzi S
San Francisco, California
Reviewed 13 July 2014

The hotel is clean, with great enmities, and a great private beach. The service is not as good as the Kigali Serena, but it is a beach town and thus slightly more laid back. The restaurant is good but like all hotel restaurants, it is overpriced, and I'd recommend eating at nearby restaurants like the ThaiJazz Café. A good overall...

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Thank Rav M
Stockholm, Sweden
Reviewed 13 July 2014

Travelling and often staying in medium range hotels and hostels this was a positive surprise and a bit of an Oasis in an otherwise rough environment offering far simpler establishments.. The service was top-top and the rooms, beds and bathrooms were top quality even in international standards. Poolside and Lake-view dining was also very good...

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Thank michael c
Nairobi, Kenya
Reviewed 9 July 2014

Spent one night here after re-locating from the Paradise Hotel nearby. Lovely beach front hotel with a great pool and deck chairs and hammocks. We really enjoyed the room which has all the expected facilities e.g tv, tea and coffee, bath robes, phone. Bed was comfy and plenty of hot water. Breakfast was very good over looking pool - great...

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1Thank goodthickskirt
Hanoi, Vietnam
Reviewed 6 July 2014

This is an excellent hotel: first-rate location right on the lake and with a couple-hundred meters of lake-front beach right next to a nice, even longer stretch of public park; fine food; and some of the best service I've ever had from a very attentive and friendly staff, esp. in the restaurant. We didn't use the beach-front bar, nor the...

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1Thank tjw007
British Columbia
Reviewed 1 July 2014

Located just 2 km from the Border of Congo, security onto the grounds is stringent. Be prepared to have all baggage and personal items screened in an X-ray machine and have to walk through a security device to enter the building (this is somewhat the standard for many hotels in Rwanda). However, once inside the service is excellent and the...

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Thank Happytraveller604
Atlantic Beach, FL
Reviewed 21 June 2014

I didn't stay here but did have lunch by the pool. The hotel is clean and modern with views of the lake and beach in front of it. There is a security at the entrance where they check your bags and any carry-ons. Lunch by the pool was delightful. Wi-Fi was free with their password. A short distance from the...

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1Thank Linda G
Stockholm, Sweden
Reviewed 19 June 2014

Didn't stay here, went one day just to hang out, nice pool, they have internet, i did read that someone complained about the speed but that´s just ridicules do to the fact that it´s horrible in all the countries in east Africa. It´s still works. The breakfast was almost western standard on, a lot to chose from and all was...

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Thank TozCaz

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: $246 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
 of 5 bubbles 218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
 of 5 bubbles 715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
 of 5 bubbles MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
 of 5 bubbles LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
 of 5 bubbles ugandasafarisp, 28 Jul 2015 | Read review
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