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Lake Kivu Serena Hotel

268 reviews
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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Overview
  • Excellent37%
  • Very good46%
  • Average10%
  • Poor6%
  • Terrible1%
Travellers talk about
“private beach”(23 reviews)
“pool side”(10 reviews)
“lake kivu”(73 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (268)Write a Review
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Traveller rating
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96
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14
5
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96
24
14
5
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All reviewsprivate beachpool sidelake kivucongo borderlive bandthe ground floorbuffet lunchclean beachnice pool areawide selectioncomfortable roomsrelaxing stayvery nice hotelearly departureboat ridean oasisseen better days
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61 - 65 of 224 reviews
Reviewed 23 September 2016

Location and scenery are super. Hotel is good. The design is stylish. Rooms are spacious and well equipped. Most of the staff really show they want to give you the best of service. Food is OK. Breakfast is super.More

Thank Michiel H
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 24 September 2016

Dear Michael, We are sincerely happy that you chose to stay with us while in Gisenyi. We appreciate your effort to find time to review our hotel too and delighted that you were satisfied with our accommodation offer, food and service. Thank you and we...More

Reviewed 8 August 2016

Spent 3 nights at the Serena. The Serena is a bit expensive relative to other hotels, but we knew what we were going to get. The wifi was excellent. The room was decent, although there was some type of party going on outside on the...More

1  Thank Mike D
Reviewed 12 July 2016

The location of the Serena is nice- within walking distance to some restaurants/bars and with a little private beach. The hotel has seen better days and especially the rooms need an upgrade, considering the price you pay. Everything is somehow worne out: the sun beds...More

2  Thank ThomT77
Reviewed 11 July 2016

My boyfriend decided to splurge and booked us a room for two nights at Lake Kivu Serena Hotel. The room was super comfortable, loved the bed, the bathroom, the view, the coffee maker in the morning with good coffee, no complaints, super comfortable. The pool...More

Thank Cay1979
Reviewed 10 July 2016

After gorilla tracking and staying in lodges, B&Bs and older hotels, we spent a night at the upscale Lake Kivu Serena Hotel. What a change. The hotel is elegant and has a very international feel. We heard accents from all over the world. Dinner overlooking...More

Thank J'Adore-Voyager
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Tennis Court
Details
Price range
USD 178 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 178 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Questions & Answers
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Shauntrell J
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
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Room Tips
"Take the one facing lake Kivu"
Read review
"Ask for a quiet room away from the pool and restaurant, and you shall receive it."
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"All had good views."
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"Rooms looking to the garden and the pool are beautiful"
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