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Lake Kivu Serena Hotel

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Lake Kivu Serena Hotel
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220 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Washington DC, District of Columbia
Reviewed 27 January 2015

Until now my lodging adage was "if you're traveling to a place where there is a Serena, stay at the Serena." But after nine good Serena experiences in other locales, it now seems there is an exception to every rule. The good news is the location and facility itself: it's on the shores of lake Kivu with smooth sandy beaches,...

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Helpful?
4Thank Marco20009
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear sir, I take this opportunity to sincerely thank you for having choose to stay with us on your last trip to Gisenyi. On behalf of the team, please do accept our sincere apology for the bad experience you went through as highlighted in your review. We are deeply ashamed of the bad service offered to you; we however assure...

Brussels, Belgium
Reviewed 17 January 2015

Unfortunately I spent only one night in this hotel and I really enjoyed. The hotel has a swimming pool and a beach on the lake. The view from the rooms is fantastic. The rooms themselves are also of the highest standard and include all comfort items including a large comfy bed. The food is perfect you can have dinner on...

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1Thank Moet60
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Sir, Lake Kivu Serena Hotel Team sincerely thank you for having stayed with us. We are delighted that you did enjoy your stay and more so the service while with us. Thank you too for having taken your time to review our hotel; we will be happy to host you once again in your next visit to Gisenyi. Kind...

Northampton
Reviewed 23 December 2014

We walked in off the street looking for lunch and were very pleasantly surprised by the extensive hot and cold buffet available on the first floor. The restaurant had a pleasant outdoor seating area as well as more formal dining tables inside. Wonderful view of the lake. Food was very good, you could help yourself to as much of whatever...

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1Thank Sharon H
Goma, null, Democratic Republic of the Congo
Reviewed 6 December 2014

The best birthday gift package for my wife, Sada Gadzirai. Their suites are excellent and the service divine. Location was perfect and we felt at home. Our second stay this year. Staff are excellent and the food was great. Loved the service :)

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Thank JGadzirai
Kigali, Rwanda
Reviewed 1 December 2014

I stayed on business. Check in was quick and efficient, though the rate offered on check in was hire than quoted when my office called. The stay was good, comfortable bed and excellent pillows. I had dinner outside the hotel, but enjoyed a good cup of tea provided complimentary in the room. My room had great views of the lake....

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Thank Sekurut M
Bury St Edmunds, United Kingdom
Reviewed 16 November 2014

We stayed here for three nights and had a room overlooking the pool. The setting is good, we had a pleasant balcony and appreciated the pool. We felt the service was slow and frequently a bit surly. We were missing the wonderful Virunga Lodge which we had just left so appreciate that our disappointment with Serena was affected by this....

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Thank Barbara W
Goma, Democratic Republic of the Congo
Reviewed 10 November 2014

The hotel staff are friendly and helpful. The grounds are quite beautiful and the lake view adds a star to the review. The rooms are clean and comfortable, bathrooms spacious and clean with good towels and products. The Wi-Fi wasn't working, although the desk staff did their best to get the contractor to get it up and running. The breakfast...

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Thank Zgodan N
Hong Kong, China
Reviewed 28 October 2014

The highlight of this hotel is its location on the beach. The views from the pool, and our room, of Lake Kivu (and the DRC across the lake) were incredible. The interior of the hotel is dated - some of the carpets are worn and the hallways are a bit dark. However, the grounds and the service make up for...

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1Thank MurrayInHK
Nairobi, Nairobi, Kenya
Reviewed 2 October 2014

We held our Annual General Meeting here, to get away from the hustle and bustle of the region. It was a great choice. The location is quiet, good for strategic thinking and relaxing. The view of the Volcano across in DRC Congo at sunset is incredible. The rooms are spacious and clean and the food true to Serena Standards in...

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1Thank WaturiMatu
New York City, New York
Reviewed 2 October 2014

I would only recommend this hotel if you're visiting the Lake Kivu area for a minimum of 2 nights. Having stayed at the Serena Hotel in Kigali, this is a huge let down in terms of interior, food, and service. However, it is the best hotel in the Lake Kivu area. So stay there only because you are visiting the...

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1Thank AFA86

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: $239 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
 of 5 bubbles 218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
 of 5 bubbles 715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
 of 5 bubbles MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
 of 5 bubbles LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
 of 5 bubbles ugandasafarisp, 28 Jul 2015 | Read review
5 of 5