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04/02/2018 05/02/2018
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    Lake Kivu Serena Hotel

    P.O. Box 7469, Gisenyi 00100, Rwanda
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    04/02/2018 05/02/2018
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    USD 225*
    USD 218*
    SAVE USD 7
    USD 219*
    USD 225*
    Traveller (182)
    Pool & Beach (42)
    Room & Suite (35)
    Overview
    • Excellent37%
    • Very good46%
    • Average10%
    • Poor6%
    • Terrible1%
    Travellers talk about
    “private beach” (23 reviews)
    “pool side” (10 reviews)
    “lake kivu” (73 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    4 Feb.5 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (265)
    There are newer reviews for Lake Kivu Serena Hotel
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    11 - 15 of 222 reviews

    Reviewed 3 October 2017

    We were welcomed at this wonderful setting and hotel. The rooms were clean and great. The internet was fast and available in the rooms. The breakfast was outstanding and we enjoyed the buffet lunch. Would certainly recommend this hotel.More

    Thank Gaby L
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

    Dear Gaby, We are delighted that you found the hotel quite functional and enjoyable. Thank you so much for taking your time to review us and indeed it was an honor hosting you. Your full satisfaction and finding value to our facilities and amenities is...More

    Reviewed 3 October 2017 via mobile

    This was one of my most relaxing getaway in Rwanda. We enjoyed the serene views of lake kivu, the staff were very professional and the food, especially dinner had quite a variety to pick from. The only unfortunate thing is that the facility is in...More

    1  Thank Muna S
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

    Dear Muna, I take this time to sincerely thank you for having been our guest and also for taking your time to review us. We are glad that you were happy with not only our facility and location but also food variety and service staff....More

    Reviewed 3 October 2017

    Gisenyi on Lake Kivu is a popular leisure destination, and busy at weekends with local families and expats from Kigali. I enjoyed a 2 night stay here at Lake Kivu Serena, Gisenyi’s best hotel. It’s right on the beach (has its own well-manged private beach...More

    Thank CharlieBeau
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 13 October 2017

    Dear Charlie, It is heartwarming to read through your review and indeed we are all delighted. Thank you so much for reviewing us and sharing your feedback on your experiences while in Lake Kivu Serena Hotel. We are glad that you had a wonderful stay...More

    Reviewed 20 September 2017

    Serenely located on white sandy shores of the Lake Kivu, surrounded by tropical gardens, it is a nice hotel 4 hours drive from Kigali. It is very close to DR Congo border and could be a nice stop if you are going to Gorilla or...More

    Thank ayse583
    Reviewed 13 September 2017

    Right on the banks of Lake Kivu, Serena Hotel is one of the best in the area. As expected of Serena Hotels, the service is very nice, good rooms and nice food. Entertainment in the evening was very good, enjoyed the cultural dances.

    Thank SafariWanderlust00
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Business Centre with Internet Access
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Spa
    • Tennis Court
    Details
    • Price range
    • USD 178 - USD 280 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Orbitz, Priceline, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Western Province >
    • Gisenyi
    Add Photo Photos
    Traveller (182)
    Pool & Beach (42)
    Room & Suite (35)
    Dining (29)
    Hotel & Grounds (91)
    Bathroom (4)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    Shauntrell J
    22 July 2017|
    AnswerShow all 2 answers
    Response from DougS51 | Reviewed this property |
    The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
    0
    Votes
    Room Tips
    "Ask for a quiet room away from the pool and restaurant, and you shall receive it."
    Read review
    "All had good views."
    Read review
    "Rooms looking to the garden and the pool are beautiful"
    Read review
    "Try for a room with a view of the lake if you can afford it. The back rooms are noisy as there is a road..."
    Read review
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