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Imperial Hotel Kisumu

Jumia TravelUSD 87*
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#2 of 26 Hotels in Kisumu
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 132*
USD 87*
Great Deal
USD 132*
USD 132*
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Imperial Hotel Kisumu
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273 Reviews from our TripAdvisor Community

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Showing 267: English reviews
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Kenya
Reviewed 2 days ago NEWvia mobile

Went back to this charming colonial design hotel after almost 30 years....good food..the new renovated rooms are fantastic.breakfast is nourishing and well thought out..Gym needs to be demolished...and ceiling waterproofed...well done imperial team

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Helpful?
Thank Nadamjee1
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for visiting Imperial Hotel again. We are glad and happy that you gave us another chance to serve and we lived to your expectations. The hotel is still going on with the upgrade and more better features are coming up and hope to see you again.

Reviewed 5 days ago NEW

Been here before and the rooms are small but practical and comfortable. But a few gripes: phone not working, towel rail missing and only one roll of TP. And there's a dodgy treadmill that has a mind of its own...Otherwise the d=staff are very nice and it's all pleasant. But poor value for money.

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Helpful?
Thank william c
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for the time taken to give us your feedback. The management has taken note on the issues you have highlighted and we regret the poor service delivery. The issues of the phone and treadmill has been checked and rectified already and we are grateful that this was brought up. We shall consider rails in...

Reviewed 1 week ago

Stayed about a week for business in April 2017. Overall very satisfied. + The biggest plus is great internet connection all around the hotel, possibly best I've ever had in Kenya (lived there a year). The rooms are clean, staff responsive, and the restaurant by the pool is pleasant and has good food for good prices. My favourite was the...

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Helpful?
Thank Matej N
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for having stayed at the Imperial Hotel. We are glad that you enjoyed your stay. We have also taken note on the areas of concern mainly the AC in the rooms and the Breakfast spread offer. We shall definitely ensure this areas are looked at and be assured you will see changes on your next visit.

Reviewed 1 week ago

I enjoyed my stay at Imperial Hotel Kisumu. The services were excellent and the staff were all welcoming. The Room was clean and excellent ambiance. The food also was very good. My suggestion is as you continue upgrading you put the differently abled in mind. Otherwise I enjoyed my stay. Keep it up!

Review collected in partnership with this hotel
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Helpful?
Thank ekyala
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for taking time to give us your feedback. We are all happy to note that you enjoyed your stay while at Imperial. We have noted your comments and would like to assure you that the on going hotel upgrade has considered even the disadvantaged and we have added more rooms for guest with disability....

Reviewed 4 weeks ago via mobile

Maybe my expectations were low, but I found Imperial hotel impressive to say the least. Had a large room overlooking the busy street below and the city sports park across. Entertainment was great with many tv channels to choose from and live sports too. The food variety is good. There's a gym here but may be in need of more...

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Helpful?
Thank Naftaly M
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Greetings from Imperial Hotel ! We are grateful and appreciate the time taken to give us your feed back. We have happy that we did meet your expectations and look forward to hosting you again Kind regards

Perth, United Kingdom
Reviewed 13 April 2017

An old fashioned colonial type hotel with friendly staff and clean rooms. Layout is a bit hostel like with rather forbidding halls leading to bedrooms. Breakfast of a moderate standard but, all in all, value for money

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Helpful?
Thank Ian S
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear guest, Thank you very much for having chosen Imperial Hotel. We are happy to note that you enjoyed your stay here at Imperial Hotel. The hotel rooms are being upgraded and the process started about 8 months ago and all areas you have highlighted will definitely be redone . We look forward to hosting you again Kind regards

Nairobi, Kenya
Reviewed 28 March 2017

I believe I am one of your most frequent guests sometimes staying for upto two weeks with a skip of only the weekend like i did recently. I nevertheless noted some things that you might want to address if you will continue being as attractive as you have been in the past as per my previous review. One is the...

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Helpful?
Thank Bernard Warui W
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for your continued support. It is with great delight to note that you are one of our greatest supporters and we do not take that for granted. The management has taken note of the issues you have pointed out and more so the breakfast offer which was your favourite. I want to assure you...

Reviewed 22 March 2017

I have been to Imperial countless times and I have never been disappointed. The rooms are clean, simple and have fast wifi. However, for good quality of sleep, rooms facing away from the main road are ideal considering that the hotel is in the CBD. The hotel offers good value for money.

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Helpful?
Thank Joel G
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for your continued support. We appreciate the confidence you have in our product and our services as well. As you may have noted the management has started the hotel upgrade and the new rooms will now have tripple glazed sound proof windows and this will bring to an end the issue of noise from...

Nairobi, Kenya
Reviewed 20 March 2017

For the cost; it's a great place to be and access to all facilities in the CBD. the Gym could do with a few more equipment. Also the TV channels selection wasnt that great and some were not clear. But the entertainment was appreciable.

Review collected in partnership with this hotel
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Helpful?
Thank nafnes
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thanks you for giving us your feedback, we do appreciate. We have noted the issues mentioned especially on TV channels, TV signal and improved Gym equipment's. The management will look at the this points and address them urgently however for the gym this may take some time since we would have to get a larger space to relocate...

Reviewed 19 March 2017 via mobile

Kisumu was lovely, thanks to Imperial Hotel for hosting us for three nights and four days. The hotel has really great service, great rooms, great food and more importantly, really amazing people. The stuff are always happy, from the cleaning guys to the management. Do not hesitate to book your stay here! Kisumu, you was sexy! Thanks to Imperial Hotel,...

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Helpful?
Thank Ian K
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We are happy to note that you enjoyed your stay while at Imperial. The management has invested heavily on staff training and development and we are all happy to see good comments and positive feedback. Kind Regards

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Region: Kenya > Nyanza Province > Kisumu
Price Range: $114 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel Kisumu 3*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel Kisumu staff and other travellers.
6 questions
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Nairobi, Kenya
over a year ago
Nairobi Region, Kenya
over a year ago
Nairobi, Kenya
over a year ago
Nairobi, Kenya
over a year ago

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Questions? Get answers from Imperial Hotel Kisumu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All much of a muchness as far as I can tell”
williamcR5813YI, 23 May 2017 | Read review
“Rooms that face away from the main road are ideal”
760joelg, 22 Mar 2017 | Read review
“Keep up the good service”
361monicao, 12 Mar 2017 | Read review
“Some more mosquito control is needed”
HussainDar, 10 Mar 2017 | Read review
“Room facing the Main Street, have better city scape view.”
pankaj537, 10 Feb 2017 | Read review
5 of 5
Jumia Travel
USD 87* /night
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Hotels.comUSD 132
TripAdvisorUSD 132
Orbitz.comUSD 132
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*Disclaimer
Prices are for 1 room, 2 adults
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