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Imperial Hotel Kisumu

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#2 of 26 Hotels in Kisumu
Certificate of Excellence
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1 room 2 adults 0 children
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Imperial Hotel Kisumu
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266 Reviews from our TripAdvisor Community

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Showing 260: English reviews
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Reviewed 5 days ago NEW

I have been to Imperial countless times and I have never been disappointed. The rooms are clean, simple and have fast wifi. However, for good quality of sleep, rooms facing away from the main road are ideal considering that the hotel is in the CBD. The hotel offers good value for money.

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Helpful?
Thank Joel G
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for your continued support. We appreciate the confidence you have in our product and our services as well. As you may have noted the management has started the hotel upgrade and the new rooms will now have tripple glazed sound proof windows and this will bring to an end the issue of noise from...

Nairobi, Kenya
Reviewed 1 week ago

For the cost; it's a great place to be and access to all facilities in the CBD. the Gym could do with a few more equipment. Also the TV channels selection wasnt that great and some were not clear. But the entertainment was appreciable.

Review collected in partnership with this hotel
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Helpful?
Thank nafnes
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thanks you for giving us your feedback, we do appreciate. We have noted the issues mentioned especially on TV channels, TV signal and improved Gym equipment's. The management will look at the this points and address them urgently however for the gym this may take some time since we would have to get a larger space to relocate...

Reviewed 1 week ago via mobile

Kisumu was lovely, thanks to Imperial Hotel for hosting us for three nights and four days. The hotel has really great service, great rooms, great food and more importantly, really amazing people. The stuff are always happy, from the cleaning guys to the management. Do not hesitate to book your stay here! Kisumu, you was sexy! Thanks to Imperial Hotel,...

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Helpful?
Thank Ian K
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We are happy to note that you enjoyed your stay while at Imperial. The management has invested heavily on staff training and development and we are all happy to see good comments and positive feedback. Kind Regards

Kisumu, Kenya
Reviewed 2 weeks ago

Excellent service at Imperial Hotel Kisumu. In my stay at the Hotel, i experienced very good employees who were humble and professional. the food prepared was also good. However, there is need for improvement as some food appeared stale. Concerning other areas, well, they were very good especially wifi which was perfect.

Review collected in partnership with this hotel
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Helpful?
Thank paulkipkemoim
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you fr having chosen Imperial hotel as your preferred destination. We are glad to note that you enjoyed yous stay while here. We have also noted the comment on food and this will be checked to ensure any mistake is corrected. Kind regards

Nairobi
Reviewed 2 weeks ago

The staff were friendly and welcoming. They were also very ready to assist whenever called upon. The ambiance was magnificent. Generally the stay at the facility surpassed my expectations. What l liked best was the rooms

Review collected in partnership with this hotel
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Helpful?
Thank 361monicao
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for having chosen Imperial Hotel. We are grateful for the time taken to give us your feedback. We also do appreciate your compliments to our staff and product. We want to assure that we shall continue maintaining the same standards. Kind Regards

Nairobi, Kenya
Reviewed 2 weeks ago

The service was excellent and the food was great. The rooms are good and quite spacious. Has a gym and swimming pool with free access to the residents. The hotel is easily accessible being in the Kisumu CBD

Review collected in partnership with this hotel
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Helpful?
Thank ericmB7742TU
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for having Chosen Imperial Hotel. We are happy to note that you enjoyed your stay while here at the hotel and look forward to hosting you again. Kind regards

Dar
Reviewed 2 weeks ago

Neat, Clean rooms and surroundings with very courteous staff. Though in the middle of city but inside quite. A cozy and good Gym for fitness freaks. Breakfast is excellent and they are quick in responding to any possible food choice of guest.

Review collected in partnership with this hotel
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Helpful?
Thank HussainDar
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for taking time to give us your feedback. We are grateful that you enjoyed your stay while at Imperial Hotel. Our food offer is one of our greatest strengths and we are happy that you enjoyed dining in our restaurants. Kind Regards

Hong Kong, China
Reviewed 3 weeks ago

Staff are very professional and ready to help. The rooms are equally very clean . The TV channels are limited though. I could find religious channels. The meals very delicious and location equally good so close to the city centre

Review collected in partnership with this hotel
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Helpful?
Thank stellaa705
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you once again for have chosen Imperial Hotel as your preferred partner. We are delighted to note that you enjoyed meals in our restaurants . On the TV channels we shall consider a christian channel . Kind Regards

Kericho, Kenya
Reviewed 4 weeks ago

Excellent ans successful trip. I was able to meet quite a number of business people, discuused the challenges, strategies and new products in the market and how to optimize the government facilities in Nyanza region and the entire country at large.

Review collected in partnership with this hotel
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Helpful?
Thank 106anthonyn
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for taking time t give us your feedback. We are glad that our location suited well with your entire business trip. We look forward to hosting you again. Kind Regards

Bangalore
Reviewed 10 February 2017

This hotel is ...quaint. It is a reminder of the 1970s, great location, has a very 'period charm' when one enters the lobby, and then goes up to the room. For those who had the privilege to see Kenya in the 1970s, this hotel will bring back great memories since the decor , the ambiance has somehow been preserved, and...

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Helpful?
Thank pankaj537
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for having visited Imperial Hotel again. We are glad that the Hotel has kept its identity and though we are upgrading the hotel we have plans to keep some of the areas to their original form so as to keep the memories alive. The Swimming pool area and the bar will definitely be upgraded on the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Region: Kenya > Nyanza Province > Kisumu
Price Range: $110 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel Kisumu 3*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel Kisumu staff and other travellers.
6 questions
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Nairobi, Kenya
10 months ago
Nairobi Region, Kenya
over a year ago
Nairobi, Kenya
over a year ago
Nairobi, Kenya
over a year ago

See all questions (6)

Questions? Get answers from Imperial Hotel Kisumu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face away from the main road are ideal”
 of 5 bubbles 760joelg, 22 Mar 2017 | Read review
“Keep up the good service”
 of 5 bubbles 361monicao, 12 Mar 2017 | Read review
“Some more mosquito control is needed”
 of 5 bubbles HussainDar, 10 Mar 2017 | Read review
“Room facing the Main Street, have better city scape view.”
 of 5 bubbles pankaj537, 10 Feb 2017 | Read review
“Very good room”
 of 5 bubbles christineaW9164OP, 8 Feb 2017 | Read review
5 of 5