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Imperial Hotel Kisumu

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#2 of 26 Hotels in Kisumu
Certificate of Excellence
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1 room 2 adults 0 children
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Imperial Hotel Kisumu
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257 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Bangalore
Reviewed 1 week ago

This hotel is ...quaint. It is a reminder of the 1970s, great location, has a very 'period charm' when one enters the lobby, and then goes up to the room. For those who had the privilege to see Kenya in the 1970s, this hotel will bring back great memories since the decor , the ambiance has somehow been preserved, and...

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Helpful?
Thank pankaj537
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for having visited Imperial Hotel again. We are glad that the Hotel has kept its identity and though we are upgrading the hotel we have plans to keep some of the areas to their original form so as to keep the memories alive. The Swimming pool area and the bar will definitely be upgraded on the...

Nandi
Reviewed 2 weeks ago

Very welcoming staff. Well attended and realized that there was a wonderful hotel in the middle of town. My sleep was very comfortable. Will highly recommend to my friends about this wonderful hotel..

Review collected in partnership with this hotel
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Helpful?
Thank christineaW9164OP
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We are very grateful for having chosen the Imperial Hotel as your preferred choice. Our aim is to provide the best services and we are delighted to note that you were happy and our team made your stay memorable. Kind Regards

Dar es Salaam, Tanzania
Reviewed 2 weeks ago via mobile

This is the second time I have stayed at Imperial Hotel. The location is ideal right in the town with ample parking. Whilst the location is central at night there is very little noise pollution. The food is delicious especially the grilled peri chicken. They do put on a good breakfast too. The staff is friendly and service is excellent....

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Helpful?
Thank Khan K
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you once again for visiting our hotel. We are delighted to note that our consistent service delivery remains our pillar on which we interact with guest. We look forward to hosting you again. Kind regards

Cape Town Central, South Africa
Reviewed 4 weeks ago

I stayed here in April for a work project. I spent two weeks here and it felt like a second home. The wifi was pretty good, the people were nice, the food was good (I liked the veg burger) and the location was perfect for getting around. I would stay here again easily.

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Helpful?
Thank Lylu R
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, The Team at Imperial is happy to note that for the two weeks you stayed at our hotel you never felt away from home but rather felt more at home away from home. This is due to the friendliness nature of our staff and we shall always try to keep the culture within our associates. Kind regards

Nairobi, Kenya
Reviewed 4 weeks ago

The Imperial Hotel Kisumu used to be the best hotel in this lakeside city. It now needs a complete overhaul to refurbish the interior and compete with new 5 star hotels like Acacia Hotel Kisumu. the staff however are extremely helpful and courteous.

Review collected in partnership with this hotel
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Helpful?
Thank 677pamelao
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you very much for your Positive review. The hotel is well over 32 years old and as well stated the property needs to be upgraded and this has started and one wing is already done and should be completed before July 2017. We shall also keep some areas as they are and this will be the memory...

Mombasa, Kenya
Reviewed 18 January 2017

We didn't stay at the hotel but used the facility two times for eating. The pool restaurant is a quiet and nice place for taking your dinner. Excellent food at reasonable price. Waiters do know their job providing excellent service, especially Mr. Seth. This restaurant is always good enough for a stop over.

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Helpful?
Thank Chris K
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, Thank you for taking time t give us your feedback. The management has noted the special mention of one of our associate who went out of his way to make your dining experience memorable.We shall definitely mark this appreciation on his file. We are also happy to note that the food was good and the prices are reasonable...

Salzburg, Austria
Reviewed 13 January 2017

nearly perfect, - food was not my absolute tast - but it was my tast - so someone els will find it excellent. waited 17 mins to get served a beer. waiters/waitresses had to talk a lot. Reception was perfect. securities - Ascaris very helpfull in all ways. had a lot fun with themIn Kisumu i think that´s the best...

Review collected in partnership with this hotel
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Helpful?
Thank K8996LOpeterb
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest Thank you very much for your feedback. We have noted with a lot of concern on the time taken to get beer service and this is certainly not in line with our SOPS and we shall definitely get to improve. We ave also noted a few of associates who made it up and we shall definitely let them...

Nairobi, Kenya
Reviewed 10 January 2017

Since my last visit about three or four years ago, the rooms have been improved and old carpets replaced. Looks more modern now and rooms are clean and Wifi is fast. Food is good. I like natural/organic food which they serve.

Review collected in partnership with this hotel
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Helpful?
Thank jamesooko
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We are all happy to note that after 4 years you managed to get time to visit us again. We are thankful for that and yes as you show the hotel has been going through a soft makeover though now we have embarked on a major upgrade which should be complete soon with all new rooms , sound...

United Kingdom
Reviewed 5 January 2017

I have stayed at the Imperial many times in recent years. Rooms are comfortable - different standards - deluxe have a fridge for example. Meals are good. Poolside restaurant is good for lunch. The first floor restaurant serves a buffet breakfast (you order any hot food from your waiter) and nice evening meals. It can be hard to attract a...

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Helpful?
Thank Elizakwamboka
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, We thank you for your continued support and the confidence you have shown on our product and services. We have noted that you had difficulties getting a refill on coffee during breakfast and to improve on this we have now put up a station on the buffet station where all guests some themselves tea and coffee in the...

London
Reviewed 4 January 2017 via mobile

We thoroughly enjoyed our stay in this hotel. It is well equipped with fitness room and swimming pool. The rooms were clean and large. Wifi worked perfectly. Breakfast was generous. Couldn't be happier.

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Helpful?
Thank toja555
Mike K, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest, thank you for having chosen Imperial Hotel as your preferred choice. We are glad to note that you enjoyed your stay while at Imperial and we look forward to hosting you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Region: Kenya > Nyanza Province > Kisumu
Price Range: $102 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel Kisumu 3*
Number of rooms: 70
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel Kisumu staff and other travellers.
6 questions
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Nairobi, Kenya
Nairobi Region, Kenya
over a year ago
Nairobi, Kenya
over a year ago
Nairobi, Kenya
over a year ago

See all questions (6)

Questions? Get answers from Imperial Hotel Kisumu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing the Main Street, have better city scape view.”
 of 5 bubbles pankaj537, 10 Feb 2017 | Read review
“Very good room”
 of 5 bubbles christineaW9164OP, 8 Feb 2017 | Read review
“Good value for money”
 of 5 bubbles 677pamelao, 26 Jan 2017 | Read review
“Best views of the Lake are from the front.”
 of 5 bubbles cliveb843, 23 Dec 2016 | Read review
“The rooms,i would kindly recommend putting window grill to avoid any potential accidents especially with kids opening the windows.”
 of 5 bubbles margaretk233, 29 Nov 2016 | Read review
5 of 5