Good stay Clean and nice room with a small balcony. Plenty of hot water in the shower.The rooms, bathroom and the hotel are really nice. The staff for incredibly friendly and go out of their way to help. And we really thank to the general manager ( yoni ) and the bar manager ( girma).
Expensive, poorly located, noisy, confused reception, I spent the whole day without any water and I was unable to bathe because the hot water did not exist. There are much better and cheaper options (or for just a little more, you can stay in a 4 or 5 star hotel) do not throw your money away.
Spacious, clean rooms with a large bathroom with plenty of hot water. Staff is friendly and accommodating. The service manager went out of his way to ensure I had everything needed. WiFi works everywhere but is a little weak. Bar serves great drinks.
My bag was stolen from my hotel room. I had lost my key and called the hotel to ensure they rekeyed the door. I thought I was being paranoid but when I returned to the hotel my bag and ipad was missing. I assumed somebody found my key on the street and entered my room. This is possible as the hotel has ZERO security (no cameras or security staff - bad idea in Gondar). However, hotel investigation was poorly handled with several false statements, later retracted had left me in doubt as to who really took my bag. I still don't know what happened to my bag and hotel has poorly communicated with me about investigation and failed to follow up as to investigation status. In addition to zero security, hotel procedures weren't followed by the staff. I initially chalked up the theft to my mistakes and bad luck, but response from the hotel left me deeply suspicious of the true story. I definitely should have used the safe, but would typically trust a hotel of this caliber to ensure safety and security. I was wrong. Lesson learned. Hotel is otherwise decent property but too far from main tourist attractions to be useful to typical tourist.…
After 12yrs of visiting Ethiopia I can say this is by far the nicest, cleanest hotel I've stayed in. The staff was very friendly and helpful carrying luggage and providing information on the castle. The restaurant was very good, clean friendly and quick.