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Shelter Suites

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187 Reviews from our TripAdvisor Community

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Showing 16: English reviews
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Reviewed 5 days ago NEW

Suits and single rooms are very clean, very nice looking, the location is great. Included breakfast is just fine. Make sure to book at least 3 weeks in advaced, otherwise you will not find any room. Cons: The customer support can be easily improved.

Thank Luis A
United States
Reviewed 18 January 2017

We stayed in this hotel for one night and the room was clean, pretty, and comfortable. The location is very accessible, the WiFi was OK and the breakfast was delicious. Also, the hotel has several doors for safety. I recommend this place.

Thank Mariana_VU
New York City
Reviewed 6 June 2016

Shelter Suites was a nice surprise in the heart of Caracas (Bello Campo/Chacao), though too many flaws to elevate to 4 stars. I had a fantastic view from room 608, two bedrooms, clean sheets and modern decor.The bathroom drains aren't big enough and the water pooled. The shower head was ginormous and wasted much water, as did the toilet, as...

Thank EduardoNYC
Willemstad, Curacao
Reviewed 18 March 2016

Visited the shelter back in August 2014. After spending nearly a week in a cheap hotel in the Capitolio area Shelter Suites was a gift of God compared to the place I had been previously. Local friend of ours arranged rooms for the equivalent of $20!!!!!? a night, besides the great location of the hotel my room was completely up...

Thank JPF777
Reviewed 24 April 2015 via mobile

I reserved a room at the hotel but they over booked. They did not have a room for me when I arrived. The unbelievable thing was they did not help me find another hotel. I spend 3 hours trying to find something else. Terrible service.

Thank Dion S
Valencia, Venezuela
Reviewed 10 April 2015

The room was comfortable, the location is great (right in front of Sambil Mall), the included breakfast is good, and the price is great (especially if you have dollars). I was a weirded out when they randomly charged an extra 300 bs on top of the total bill (we only slept there for 5 hours and didn't incur other charges)....

1Thank Lgtallie
Venice, Italy
Reviewed 30 August 2014

We stay in the hotel for almost a week while we were in Caracas on holiday. The hotel is clean, confortable, the location is great and the service provided is really good! We tried to stay a few more nights before flying out but it was already fully booked! The price per room was extremely good, the room was NOT...

3Thank CeciliaCy
Ciudad Guayana, Venezuela
Reviewed 24 August 2014

I had to spend a night in Caracas between connecting flights. It is located in one of the best areas of a quite hard and dangerous city. Well watched by local Police. The hotel seems refurbished and you can tell just entering the rooms. Everything looks new. Great TV and good bathroom. Breakfast was quite tasty and was a buffet...

1Thank omarhUN
Sao Jose do Rio Preto, Brazil
Reviewed 18 May 2014

This hotel was recommended to us by a Venezuelan friend of ours who lives in Caracas. Very comfortable, good service, nice people, and very convenient location in front of the well-known Sambil Mall. I stayed there with my wife and two kids and we felt very safe there, which is the most important factor. I am sure it was our...

1Thank UlissesFoggetti
Yangon (Rangoon), Myanmar
Reviewed 19 June 2013

We booked this place on the recommendation of a friend from Caracas. The location of this hotel is unbeatable. It is very close to the Chacao metro, and almost directly across the street from Sambil mall. The mall has a wide variety of stores, and many options for places to eat. The rooms themselves are basic; if you are looking...

6Thank kaydily

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Room/Suite (42)
Hotel & Grounds (16)
View from Room (15)
Bathroom (20)
Dining (6)
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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Room Service

Additional Information about Shelter Suites

Address: Av. Libertador | Chacao, Caracas, Venezuela
Region: Venezuela > Capital Region > Caracas > La Candelaria
Price Range: $5 - $10 (Based on Average Rates for a Standard Room)
Number of rooms: 82
Also Known As:
Shelter Hotel Caracas
Hotel Style:
#1 Best Value Hotel in Caracas
#4 Business Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Shelter Suites staff and other travellers.
6 questions
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Questions? Get answers from Shelter Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can choose a suite with two bedrooms instead of two separated rooms”
T9612FHluisa, 20 Apr 2017 | Read review
“Try to pick a room with view to La Carlota, and preferable in any high floor”
Mariana_VU, 17 Jan 2017 | Read review
“High floor 2 bedroom rocked for me”
  • Awesome with another room behind it.
EduardoNYC, 6 Jun 2016 | Read review
“We stayed on the 7th floor, was quiet and with a great view.”
CeciliaCy, 30 Aug 2014 | Read review
“We traveled in October 2011. This option was not available in the drop down list above (that is why I picked October 2013, but in fact it was October 2011)”
UlissesFoggetti, 18 May 2014 | Read review
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