We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shelter Suites

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Caracas
Check In Check Out
Show Prices
Management photos
Shelter Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

176 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 14: English reviews
New York City
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 June 2016

Shelter Suites was a nice surprise in the heart of Caracas (Bello Campo/Chacao), though too many flaws to elevate to 4 stars. I had a fantastic view from room 608, two bedrooms, clean sheets and modern decor.The bathroom drains aren't big enough and the water pooled. The shower head was ginormous and wasted much water, as did the toilet, as... More 

Helpful?
Thank EduardoNYC
Willemstad, Curacao
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2016

Visited the shelter back in August 2014. After spending nearly a week in a cheap hotel in the Capitolio area Shelter Suites was a gift of God compared to the place I had been previously. Local friend of ours arranged rooms for the equivalent of $20!!!!!? a night, besides the great location of the hotel my room was completely up... More 

Helpful?
Thank JPF777
Level Contributor
1 review
Reviewed 24 April 2015 via mobile

I reserved a room at the hotel but they over booked. They did not have a room for me when I arrived. The unbelievable thing was they did not help me find another hotel. I spend 3 hours trying to find something else. Terrible service.

Helpful?
Thank Dion S
Valencia, Venezuela
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 April 2015

The room was comfortable, the location is great (right in front of Sambil Mall), the included breakfast is good, and the price is great (especially if you have dollars). I was a weirded out when they randomly charged an extra 300 bs on top of the total bill (we only slept there for 5 hours and didn't incur other charges).... More 

Helpful?
1 Thank Lgtallie
Venice, Italy
Level Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 30 August 2014

We stay in the hotel for almost a week while we were in Caracas on holiday. The hotel is clean, confortable, the location is great and the service provided is really good! We tried to stay a few more nights before flying out but it was already fully booked! The price per room was extremely good, the room was NOT... More 

Helpful?
3 Thank CeciliaCy
Ciudad Guayana, Venezuela
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 August 2014

I had to spend a night in Caracas between connecting flights. It is located in one of the best areas of a quite hard and dangerous city. Well watched by local Police. The hotel seems refurbished and you can tell just entering the rooms. Everything looks new. Great TV and good bathroom. Breakfast was quite tasty and was a buffet... More 

Helpful?
1 Thank omarhUN
Sao Jose do Rio Preto, Brazil
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 May 2014

This hotel was recommended to us by a Venezuelan friend of ours who lives in Caracas. Very comfortable, good service, nice people, and very convenient location in front of the well-known Sambil Mall. I stayed there with my wife and two kids and we felt very safe there, which is the most important factor. I am sure it was our... More 

Helpful?
1 Thank UlissesFoggetti
Yangon (Rangoon), Myanmar
Level Contributor
96 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 19 June 2013

We booked this place on the recommendation of a friend from Caracas. The location of this hotel is unbeatable. It is very close to the Chacao metro, and almost directly across the street from Sambil mall. The mall has a wide variety of stores, and many options for places to eat. The rooms themselves are basic; if you are looking... More 

Helpful?
6 Thank kaydily
Level Contributor
111 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 May 2013

Well located, in front of Sambil Mall and easy to catch the highway to the airport. Good restaurant, pick the pasta. Front desk, fair helpful. The staff is not very formal, but is the Venezuelan way, be easy. Clean and comfortable rooms, spacious bathroom. Fair rates to city hotels. It is possible to change dollars at front desk, but at... More 

Helpful?
1 Thank Comando23
Panama City, Panama
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 29 January 2011

Excellent Value. Excellent corporate price. Has many Repeat Business for long Stays. This is not your tipical Marriot / Sheraton, but has friendly staff which is very hard to get in this city. They have a few just renovated Rooms, ask for them, will make your stay much better. They new is Renovated bathroom with Marble walls and nice rock... More 

Helpful?
8 Thank WorldTrotter100K-Y

107 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (107)
Viewed
Room/Suite (42)
Viewed
Hotel & Grounds (16)
Viewed
View from Room (15)
Viewed
Bathroom (20)
Viewed
Dining (6)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Caracas hotels
La Candelaria
Hotel Alex
Hotel Alex
#12 of 85 in Caracas
126 reviews
Chacao
Hotel Chacao & Suites
Hotel Chacao & Suites
#11 of 85 in Caracas
91 reviews
Show Prices
Show Prices
Show Prices
Altamira
Caracas Palace Hotel
Caracas Palace Hotel
#23 of 85 in Caracas
76 reviews
El Rosal
JW Marriott Hotel Caracas
El Recreo
Gran Melia Caracas Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service

Additional Information about Shelter Suites

Address: Av. Libertador | Chacao, Caracas, Venezuela
Region: Venezuela > Capital Region > Caracas > La Candelaria
Price Range: $5 - $10 (Based on Average Rates for a Standard Room)
Number of rooms: 82
Also Known As:
Shelter Hotel Caracas
Hotel Style:
#1 Best Value Hotel in Caracas
#4 Business Hotel in Caracas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shelter Suites staff and other travellers.
5 questions
Ask a question
Questions? Get answers from Shelter Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor 2 bedroom rocked for me”
  • Awesome with another room behind it.
 of 5 bubbles EduardoNYC, 6 Jun 2016 | Read review
“We stayed on the 7th floor, was quiet and with a great view.”
 of 5 bubbles CeciliaCy, 30 Aug 2014 | Read review
“We traveled in October 2011. This option was not available in the drop down list above (that is why I picked October 2013, but in fact it was October 2011)”
 of 5 bubbles UlissesFoggetti, 18 May 2014 | Read review
3 of 3