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Renaissance Caracas La Castellana Hotel

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451 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Caracas La Castellana Hotel
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Showing 141: English reviews
Reviewed 1 August 2016

We stayed in this hotel for about a week, and I have to admit I've never ever received such a great service. In the midst of a very chaotic and convulsed city, these guys manage to treat you like royalty. Staff is really easy-going, they are always ready to help you in every possible way, and they also seem to...

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Thank Luz Ainai M
Reviewed 25 July 2016

My husband and I had an overall nice experience here, we staid for 3 nights. The brunch is lovely especially considering Vzlas current situation, food is not esy to find. Dinner was also lovely, we ordered a pad thai that was quite nice for Asian cuisine which in Vzla is not that varied except for Chinese. The room was big,...

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Thank Ana V
Reviewed 8 July 2016

I was very surprised with the service, location and hospitality at Renaissance. They also have a good restaurant and bar. Also have a Shopping Center and restaurants nearby. It is in a secure neighborhood.

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Thank Meva D
Maracaibo, Venezuela
Reviewed 5 July 2016

It is very pleasant for Venezuela to have a employees with splendid caring service attitude like Maria Daniela & Chef Raul @executive Lounge to compensates some others issues experienced in this hotel, they should be valuable for your hotel. I Would like also to mention EDITH from Mijao Rest. who with natural & fresh smile offers a quality service @mijao...

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Thank Adel G
Reviewed 4 July 2016 via mobile

Despite the current country situation, the staff at the Marriott Renaissance Caracas goes above and beyond in their quest for outstanding service. Chef Raul Marin whips up some mean omelets in the executive lounge. Staff is very attentive and always available to help.

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Thank Erick C
Margarita Island
Reviewed 2 July 2016

A top class hotel in Alta Mira close to embassies, restaurants and shopping. The only gripe I had was that after charging a high rate for Venezuela they wanted to charge for the Wi-Fi in the room. Really?? It's 2016 - who charges for internet? Really a cheap move.

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Thank PlayaElAgua
Caracas, Venezuela
Reviewed 21 June 2016

overall service was really good. Although the current situation of the country is really bad, once you get inside the hotel, is like going to a different world. I would also like to recommend the executive lounge, really good chef "Raul Marin"

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Thank mmaacc91
Weston, Florida
Reviewed 17 June 2016

This year I have been traveling a lot, and I have visited the Renaissance Caracas La Castellana Hotel various times. This one has become my favorite hotel worldwide, mainly because the staff if fantastic, and are committed to excellence! At the reception, when you check in, if you are lucky, Oriana Maldonado will take care of you, she is very...

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Thank Juan F
Reviewed 6 June 2016

The service is great!!. Both room service (Edgar Morales and the rest of the guys) or at the executive lounge (Chef Raul Marin and Freddy) you will have excellent service. I hope the keep up the good work.

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1Thank Carlos M
Reviewed 5 June 2016 via mobile

Had a great Experience I stayed 7 nights. Great Customer service. Rooms were always clean, Bar staff very Courteous specially Jorge Pimentel. The staff at the gym Was very respectfully. Front desk was ok. Definitely staying there again 5 Starts!!!

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Thank datorresm

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: $176 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
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Hotel Style:
#1 Green Hotel in Caracas
#3 Luxury Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Business Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, 21 Apr 2016 | Read review
“the view To the Avila Valley was very nice....”
 of 5 bubbles carloso317, 19 Mar 2016 | Read review
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