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Hotel Arka

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106 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Lisbon, Portugal
Reviewed 27 March 2014

Small rooms, all the four star services they say they have, you have to pay by the half hour, and the Jacuzzi isn't working. The lift isn't working, i had to carry my bags to my room. The food is bad and repetitive. We ended up having dinner out despite having payed for half board. There are no lockers for...

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Helpful?
2Thank Miguel_Alves_Vieira
E_Commerce_11, Director Comercial at Hotel Arka, responded to this review

Dear Miguel_Al, Firstly, we would like to thank you for sharing your comments through TripAdvisor. All of them help us to keep improving the service. We would like to explain to you that the hotel has some services such us the sauna or turkish bath that have an extra cost. We are sorry that this information was not clear when...

Reviewed 16 February 2014

The hotel was clean and nice. The rooms were ok but its a 4 star hotel so you get higher expectations. The wifi barely worked in the rooms, the ski lockers were paid (5€/day) which is ridiculous for a ski trip. The dinner (half board) doesn't include drinks and the jacuzzi was out of order (waiting for a spare part...

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Thank portuguesas
E_Commerce_11, Director Comercial at Hotel Arka, responded to this review

Dear Mr. Portugues, We thank you for sharing your comments about your stay in TripAdvisor. We are glad to know that you had a good experience at the Hotel Reial Pirineus. We would like to explain to you that you have to pay 5€ for the small padlock you use to closed the ski storage. You do not have to...

Sant Cugat del Valles, Spain
Reviewed 4 January 2014

We spent a week at the hotel reial pirineus, and where astonished by the great dedication of the staff. Very good price to quality ratio - although the menu was a bit repetitive (the manager ensured us that was be a change he will soon make). Great breakfasts, with bacon, eggs, cereals, fruit, bakeries, ...

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1Thank Nelson Jean G
E_Commerce_11, Director Comercial at Hotel Arka, responded to this review

Good morning, First of all, we would like to thank you for sharing with all TripAdvisor's users your experience at the Hotel Reial Pirineus. We are very glad to hear that you stay was a pleasant one. We have initiated a new stage full of energy and illusion. We have taken into account your comments about the menu and, as...

South London
Reviewed 27 March 2010

We booked a really good deal which perhaps should have warned us that this wasn't really a four star hotel. We had a good stay; the food was fine, the room small but comfortable and the staff mostly friendly. However, the hotel facilities are not as described on the website; there is no separate bar area, no ski locker, the...

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3Thank AnerleyCathy
North West England
Reviewed 25 February 2010

How could I start? The most inefficient hotel manager I have ever met. Apparently they never received my e-mails because the e-mail address on their web page does not work. Lie!! I traveled with my husband and two children but they put us on two different floors on the first night. Why? because we were late arriving, although i had...

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5Thank vejeriega2
wales
Reviewed 18 January 2010

My friend and I have just returned from a skiing holiday in Pas de la casa Andorra, where we had the misfortune to stay at the Reial Pirineus Hotel, classed as a 4 star establishment. IT'S NOT!!! I would say it's a 2 star at best. Food abysmal, staff unfriendly and unhelpful, apart from one girl, Yasmina, who was the...

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Thank eppyblack
Swansea
Reviewed 20 June 2008

although i never tend to pay much attention to hotel reviews ( hadn't read the most recent one before i went) i was slightly worried that i had choosen the wrong hotel to spend a week at. however, do not pay attention to any of the reviews during or pre 2006 as i think the hotel has either had a...

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4Thank kirsty11e
hampshire
Reviewed 29 March 2008

i stayed in the hotel for a week in march. Originly had booked the magi pas but was told it was over booked and they had moved us. apart from being at the top of a very steep hill and draggin our cases up it was in a very good position. just a short walk and you could take a...

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Thank gen_webster
South UK
Reviewed 10 March 2008

Having just returned i have a slightly different view, the hotel was clean and breakfast was(by buffet standards) not to bad and lots of it. Didnt eat dinner there so not to sure but other guests said it was more than ok. The room was small and basic but comfortable, i tend not to spend that much time in my...

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1Thank Boarder69
Hampshire
Reviewed 21 April 2006

its just not a four star hotel even by andorra standards. There are four or five better hotels that are four stars and just as cheap. Try the magic hotel. This hotel is at the top of the resort and a trek to the middle although there is a short cut to the slopes. Reception is ok, but although many...

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1Thank maxsaf27

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
Official Description (provided by the hotel)
The Reial Pirineus Hotel counts with an excellent and privileged location, to 500 metres of the commercial centre of Pas de la Casa and situated to the same time in some only natural surroundings. This hotel of 4 kites counts with 39 acollidores rooms. All the rooms are entirely instrumented with telephone, minibar, TV satellite, heating, strong box and complete bath with dryer of pel. Between the installations will be able to find a restaurant, a room of TV and a meeting room. The location of the hotel is ideal because you can practise sports of snow (to as only 200 metres of the tracks of ski of Grandvalira), hiking for his peaks and his lakes, active tourism, routes gastronomiques, etc. ... more   less 

Additional Information about Hotel Arka

Address: Calle de la Solana 64-66, Pas de la Casa AD200, Andorra (Formerly Hotel Reial Pirineus)
Region: Andorra > Encamp Parish > Pas de la Casa
Price Range: $1,196 - $1,280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arka 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Ahotels Reial Pirineus Hotel Pas De La Casa
Hotel Style:
#6 Luxury Hotel in Pas de la Casa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arka staff and other travellers.
2 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Hotel Arka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a balcony room!”
GeoffreyandLily, 24 Feb 2017 | Read review
“get room is -1 or +1 floor.”
847shacharb, 12 Feb 2016 | Read review
“ask for mountain view side (those rooms have a balcony)”
nelsonjeang, 4 Jan 2014 | Read review
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