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BEST WESTERN PLUS Castlerock Inn & Suites

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368 Reviews from our TripAdvisor Community

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Showing 362: English reviews
Minnesota
Reviewed 2 weeks ago via mobile

What can I say, the rooms are clean, smell good, and are quiet. The beds are comfortable and the water is hot. I only spent one night and had an early morning flight, so I didn't experience the breakfast, but the breakfast area was large and clean from what I saw. I would stay here again.

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Helpful?
Thank FrequTvlr
Plano, Texas
Reviewed 3 weeks ago

I stay in Bentonville, AR at least twice a year. Recently stayed at the BW+ Castlerock over Labor Day 2016 and liked it enough to plug contact info. into my cell, GPS, and stay again during Christmas travels as well. Good price, good food, clean, comfortable beds, easy access to highway and the lovely downtown square. No reason to look...

Review collected in partnership with Best Western
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Helpful?
Thank Anne R
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for the great review we appreciate you and hope you have a great New Year! Look forward to seeing you again whenever you come this way.

Kenosha, Wisconsin
Reviewed 3 weeks ago

I stayed at this hotel again in October 2016. We decided to pick this location again because of the good experience we had last time. The day we arrived to the hotel, the reservation was incorrect. I booked two rooms that were two queen beds both; however, one of the rooms we received was an accessible king room. The hotel...

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Helpful?
Thank Mary M
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your good review and we hope to see you again in your travels and from the staff here at Best Western we would like to wish you a Happy New Year

Grants Pass, Oregon
Reviewed 4 weeks ago

There was a little confusion when I checked in as my last name was mistaken for someone else and my room had been given away. It was all fixed in the end though. The room was nice with a couch and ottoman. Bathroom was clean and well maintained. There is a workout room and indoor swimming pool. Breakfast is included;...

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Helpful?
Thank jkp99b
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review. I want to apologize for any confusion at your check in and I am glad that all ended up well. We value these reviews and use them to further educate and train our staff in the future. From the staff at Best Western we want to wish you a Merry Christmas and Happy New Year.

Reviewed 11 December 2016

Stayed multiple nights but since my itinerary was not fully confirmed, I had a flexible night (reservation) at the beginning of my stay which was cancelled within the free cancellation period. When checking out I requested an invoice however the receptionist refused to provide an invoice citing "company policy" and that booking.com would need to provide this (I knew they...

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Helpful?
1Thank whoneedsamap
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

I am sorry you were unhappy with your checkout process and I am sure this will be taken care of properly

Bentonville, Arkansas
Reviewed 28 November 2016

Best price for your money. Quiet, clean, helpful, warm breakfast. Was able to book a suite for price of standard room. Housekeeping was quiet and friendly. You couldn't find a better place to stay Stayed here in the past and will continue to book here when in the area.

Review collected in partnership with Best Western
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Helpful?
Thank X2615AMjanices
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we hope to see you again in future travels

Reviewed 22 November 2016

Comfortable beds. Clean room. Heated indoor pool. Hot tub. We had a handicapped room #204 because that's what was available and the desk was in a bad place. We kept bumping into it. A person in a wheel chair would not have made it through the opening near the desk to get to the beds. Also, the wall the couch...

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Helpful?
Thank Pamela M
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and I we are working to make sure that we can make the changes for all to be comfortable and happy when away from home

blairsville, United States
Reviewed 16 November 2016

We stayed at the BW Castlerock while vising family in Bentonville. The hotel is quiet, offered a comfy bed and great breakfast with varying daily offerings. There are USA today and Wall Street Journals in lobby daily. Although, there is no restaurant, we tried the Double Tree Bistro 301 next door. Good sandwiches there. Parking lots connect. The BW is...

Review collected in partnership with Best Western
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Helpful?
Thank rosanneh717
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we pride ourselves in keeping our guests happy and comfortable and hope to see you again

Kansas
Reviewed 14 November 2016

We are able to get an excellent rate for a very nice room. The room was a nice size, and it included a small refrigerator and a microwave. The wi-fi seemed to work well, although I did not try to stream Netflix. Negatives: the bathroom did not have a fan, and the toilet in our bathroom ran excessively. The hotel...

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Helpful?
Thank ksmom2Kansas
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we hope to see you again and you can enjoy the amenities you missed to use.

okla
Reviewed 13 November 2016

Best Western is not my normal hotel brand, but I came with an open mind, The heated pool was nice, everything else was good until one night it was a little chilly and we decided to turn the heat on and after we turned on the heat it was the most horrible smell and strong odor I've ever smelled. We...

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Helpful?
1Thank OklaOnthego
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your response and I apologize that after we corrected the issue that you were still not happy as we take pride in making our customers happy and comfortable when they are away from home. We will take all your concerns and use them as future learning & training tools.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about BEST WESTERN PLUS Castlerock Inn & Suites

Address: 501 SE Walton Blvd, Bentonville, AR 72712-6768
Region: United States > Arkansas > Bentonville
Price Range: $112 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Castlerock Inn & Suites 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Bentonville
Bentonville Best Western
Hotel Style:
#2 Best Value Hotel in Bentonville
#3 Business Hotel in Bentonville
#4 Family Hotel in Bentonville
#5 Romantic Hotel in Bentonville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Castlerock Inn & Suites staff and other travellers.
5 questions
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Kewanee, Illinois
7 months ago
New Haven, Connecticut
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Castlerock Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevator with its bell that is constantly ringing all night”
 of 5 bubbles whoneedsamap, 10 Dec 2016 | Read review
“I requested a room away from the elevator. It can get congested there and there is only one.”
 of 5 bubbles 615davidy, 13 Jul 2016 | Read review
“Avoid rooms near the elevator.”
 of 5 bubbles moneylab, 5 Jun 2016 | Read review
“3rd floor was very quiet”
 of 5 bubbles jillsS4315NT, 2 Jun 2016 | Read review
“The higher the room the better view.”
 of 5 bubbles Rreadi00, 26 May 2016 | Read review
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