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Best Western InnSuites Yuma Mall Hotel & Suites

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#6 of 33 Hotels in Yuma
Certificate of Excellence
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938 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western InnSuites Yuma Mall Hotel & Suites
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Showing 922: English reviews
Indianapolis, United States
Reviewed 28 February 2017

Booked a King suite through Best Western's website, but was assigned a room with 2 Queen beds. Hotel still has smoking rooms. Water pressure was too low for the shower and toilet. Kofa building requires climbing steps no matter which floor your room is on. Hair dryer went missing on the 2nd day of our stay. Will not book this...

Review collected in partnership with Best Western
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Helpful?
2Thank Michael H
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Please accept our sincere apologies for all of the inconveniences you encountered during your stay. We hope you will give us another opportunity to serve you better.

Tucson, United States
Reviewed 27 February 2017

Really nice accomodations, including heated pool and spa, both nice temperatures for winter. Quality hot breakfast, good food and selection. Comfy bed. Clean room. Very friendly staff. Lots of TV channels, fast internet. It's a great place to relax and enjoy. The motel is close to many restaurant chains. There is also a mall for shopping nearby.

Review collected in partnership with Best Western
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Helpful?
2Thank ingridm305
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for your kind remarks. We look forward to your next visit.

Kelowna, Canada
Reviewed 24 February 2017

We would not return to this hotel if we were to return to Yuma. The hotel is dated and there was no hair dryer in the room (suite) there is no towel bar near the sink in the bedroom the air conditioning unit sounded a hard working tractor all night. There was no coffee available with the breakfast, We would...

Review collected in partnership with Best Western
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Helpful?
1Thank Roger T
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so very sorry that your recent stay in Yuma was a disappointing one. We are in the remodel stage and offer no excuses for the items you mentioned. We hope your travels will take you back to Yuma to give us another opportunity to serve you better.

Gold Canyon, United States
Reviewed 24 February 2017

While we winter in Arizona, we have to be in San Diego on many occasions, so we always plan our stop to be at this Best Western on the way back to our place in Arizona As always the Yuma Best Western is a great place to spend the night. They have an excellent breakfast service that we always enjoy.

Review collected in partnership with Best Western
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Helpful?
1Thank Joan P
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for your kind remarks. We are glad you have chosen us for wintertime travels and hope to see you again soon.

Palm Springs, California
Reviewed 23 February 2017

Ac unit didn't work sent a maintenance gig to check it out he came then left and said he would return but never did asked for receipt and gal at desk didn't know how to print one other then that breakfast was great beds are good as well minus the ac and only being there one night I would stay...

Review collected in partnership with Best Western
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Helpful?
Thank 247jakem85
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We thank you for your comments and do apologize for the lack of guest service you encountered during your stay. We hope you will give us another opportunity to serve you better.

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 22 February 2017

Our stay started a bit rough, the room had such a strong perfumed odor that our eyes watered. Window was missing its screen, so couldn't air room out. Carpet was torn and tub was patched. Second room had been renovated, so new carpet and bath....but the same smell. At least the window had its screen, so we could air it...

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Helpful?
Thank kay k
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We do apologize to you for the overabundance of the air freshener that is used in guest rooms. We do appreciate your comments and can only grow because of them. We look forward to your return visit.

va
Reviewed 20 February 2017

The amenities such as the breakfast and the happy hour are excellent, and the staff who works there are really friendly. Complimentary shuttle drivers are excellent and a good resource for recommendations on where to eat. The front desk staff is a little spotty. Complaints about the AC (sounded like a turbojet revving up for takeoff) went unresolved. Room next...

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Helpful?
Thank cmg3
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We do apologize for the inconveniences you experienced during your recent stay with us. Please give us another opportunity to meet, and exceed your expectations.

Mesa, United States
Reviewed 18 February 2017

The staff were excellent but we felt the room could have been cleaner. The hotel was in a great location close to shopping and restaurants. The restaurant/bar was nice and handy for a quick snack and drink. The breakfast was great

Review collected in partnership with Best Western
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Helpful?
Thank johnrU8494XC
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your great review. We do apologize for the lack of cleanliness of your room. We appreciate your feedback and hope to see you again soon.

Reviewed 17 February 2017

My sister and I stayed at the Best Western Inn Sites for 2 weeks in February. We got there just in time for the first Wednesday of the month Manager's Barbeque. Free food, who doesn't like that. The managers were there to meet and greet. The breakfasts were good and abundant every morning. If you needed anything, like I went...

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Helpful?
1Thank Sandra m
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so pleased you had such a great time in Yuma. Glad we could get you into the rodeo while you were here. Fun times! Hope to see you ladies very soon!

Regina
Reviewed 16 February 2017 via mobile

Large clean room....would stay here again.Very decent hot breakfast but the breakfast room was too small.At the end of our week stay the breakfast was moved to a larger room.Hotel is very close to good restaurants and a very large cutter cookie mall.

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Helpful?
Thank Donaldum
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for your great review of your stay with us in Yuma. We are so pleased that is was enjoyable for you. We look forward to your return visit.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & casinos. Suite luxury for less with Cloud 9 beds & bedding and free: airport shuttle, hot full breakfast, WiFi, evening social hour & more! ... more   less 

Additional Information about Best Western InnSuites Yuma Mall Hotel & Suites

Address: 1450 S Castle Dome Ave, Yuma, AZ 85365
Region: United States > Arizona > Yuma
Price Range: $102 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western InnSuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Yuma
Yuma Best Western
Hotel Style:
#3 Green Hotel in Yuma
#5 Romantic Hotel in Yuma
#7 Family Hotel in Yuma
#7 Business Hotel in Yuma
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Questions & Answers

Here's what travellers have asked, with answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and other travellers.
6 questions
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Imperial, California
6 months ago
27 days ago
Phoenix, Arizona
4 months ago

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Questions? Get answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are in a complex of buildings. Many have their own doors to the outside.”
rogerl558, 22 Mar 2017 | Read review
“Book directly on their website and you might get a decent room.”
izzyj2017, 3 Mar 2017 | Read review
“they do offer larger better rooms . Executive suites”
venture_junkie, 1 Feb 2017 | Read review
“Suites with private hot tubs, the best!”
xjigglesx, 24 Jan 2017 | Read review
“All rooms are excellent”
PrairieSnowbird2014, 17 Jan 2017 | Read review
5 of 5