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Best Western InnSuites Yuma Mall Hotel & Suites

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#4 of 34 Hotels in Yuma
Certificate of Excellence
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867 Reviews from our TripAdvisor Community

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Showing 854: English reviews
Tucson, Arizona
Reviewed 2 days ago NEW

I've had better stays at this hotel. this time the room wasn't as nice. The tub needs to be replaced. The coffee machine obviously have not been checked for a couple days. I will go back but I request to not have room 137.

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Helpful?
Thank rickp1107
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Rick, we are so sorry about the tub in your suite. We are in the renovation stages and will hopefully be complete on your return. We do appreciate you and hope to see you soon.

Jurupa Valley, California
Reviewed 3 days ago NEW

I stay at this hotel weekly for work. The property is always clean and all the staff is ALWAYS welcoming staring with the girls and the check in desk, the cooks, down to the shuttle drivers. You will be glad you chose to stay here!

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Helpful?
Thank 800codyc
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for the great comments. We hope you return very soon!

San Diego, California
Reviewed 4 days ago NEWvia mobile

My wife and I stopped at the Yuma Best Western to get a jump on our trip from San Diego to Sedona. When I booked the room I asked for a 1st floor room because of my wife's knee problems, but when I checked in, the desk clerk told me they had no more 1st floor rooms available. After explaining...

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Helpful?
Thank Alan W
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Alan, what a great review. We are so pleased that your stay with us was a great experience and look forward to your return visit.

Roseville, California
Reviewed 4 days ago NEW

It appears this hotel is fairly new with the latest accommodations. Breakfast was outstanding along with complementary water at check in which was also very efficient. WiFi worked great. We would definitively stay again.

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Helpful?
Thank Jim Z
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Jim, thank you so much for your great comments. We so appreciate them and hope you will return.

Gilbert, United States
Reviewed 1 week ago

Our family planned a night away so that family from Idaho could meet up with family from California. Having a heated pool was nice for the kids to enjoy and the pet friendly accommodations meant that the whole family was included. We will stay here again.

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Helpful?
Thank A309SSlisaw
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for your comments. We are pleased that you had an enjoyable stay with us in Yuma.

Reviewed 2 weeks ago

Location is good however the hotel needs a serious renovation and the rooms need proper cleaning. We had food in our fridge from previous occupants and hair in the corners of the bathroom. Trim and doors were not painted, just primed with nail holes everywhere. Room was overall dirty. It was Thanksgiving so we understand minimal service but we never...

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Helpful?
Thank G9805VByvonnes
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We do apologize to you for the lack of service during your recent stay with us. We are indeed going through a renovation, but that does not excuse the experiences that you had, especially with cleanliness. We do hope that you will give us another opportunity to serve you better.

Yuma, Arizona
Reviewed 2 weeks ago

Bathroom remodel was poorly completed. Breakfast was good. Bed was comfy. Had a non smoking room but still smell of smoke. Internet was good. Stayed there three days. Reserved rooms on internet but did not get the room requested when we arrived. The hotel staff tried to increase rate. Had to argue and show proof of the rate from the...

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Helpful?
Thank Jeanna M
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We do apologize for the less than stellar experience you encountered during your recent stay with us in Yuma. We hope you will give us another opportunity to serve you better.

california, United States
Reviewed 2 weeks ago

Great breakfast. I love the variety of the food, but I missed the beacon. The room needs more cleaning specially the bathroom. Found lots of hair on the floor and tub. Room were nice and roomy. Thank you.......

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Helpful?
Thank U9755XXmariem
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We do appreciate your great comments about your stay with and do apologize for the lack of cleanliness you experienced. The issues have been addressed with our Housekeeping department. We hope you give us another opportunity to serve better.

Yuma, United States
Reviewed 2 weeks ago

Hotel was very clean. Location was easy to find. Price was a little higher than normal. Breakfast was awesome! Pool was a little small, but clean. Spa was really small, but nice & hot. Wi-Fi was slow. We will stay there again. I would highly recommend it to anyone looking to visit Yuma, AZ.

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Helpful?
Thank brianhM4096VE
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

Brian; Thanks so much for your great comments. Look forward to seeing you again soon.

Tucson, Arizona
Reviewed 2 weeks ago via mobile

This whole place is really nice the bed was so comfortable.. room had microwave n fridge in it, the bathroom was tiny not hardly enough room to turn around in. The front desk help was really super nice they offer free water bottles I was excited because the young man told me breakfast until 10 am and we had gotten...

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Helpful?
1Thank azbullrider
Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so sorry about the lack of service you experienced during your stay with us. The PJ's staff has been counseled and are apologetic. Please return to us to experience much better service.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & casinos. Suite luxury for less with Cloud 9 beds & bedding and free: airport shuttle, hot full breakfast, WiFi, evening social hour & more! ... more   less 

Additional Information about Best Western InnSuites Yuma Mall Hotel & Suites

Address: 1450 S Castle Dome Ave, Yuma, AZ 85365
Region: United States > Arizona > Yuma
Price Range: $100 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western InnSuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Yuma
Yuma Best Western
Hotel Style:
#3 Green Hotel in Yuma
#5 Romantic Hotel in Yuma
#7 Business Hotel in Yuma
#7 Family Hotel in Yuma
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Questions & Answers

Here's what travellers have asked, with answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and other travellers.
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Questions? Get answers from Best Western InnSuites Yuma Mall Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room not facing the Interstate Highway”
 of 5 bubbles JimZ687, 6 Dec 2016 | Read review
“Any room would provide a quiet atmosphere for sleep; some are accessible for those with disabilities.”
 of 5 bubbles 966MARYS, 14 Nov 2016 | Read review
“You may wish to ask for one of the buildings not on the highway side.”
 of 5 bubbles RichardB279, 9 Nov 2016 | Read review
“Ask for first floor as it is a lot of steps to get to the second floor.”
 of 5 bubbles JANIE0529, 6 Nov 2016 | Read review
“try to avoid rooms facing the interstate”
 of 5 bubbles dennish835, 18 Oct 2016 | Read review
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