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The friendly and patient staff were attending courteously to a minor guest complaint when we arrived, backing up the check-in line a bit. Our room was clean and updated and the bed was comfortable, but the heater/cooler was inexplicably set to AC when we arrived,...More
For £50 a night you can't get better value than this. Good sized rooms, comfy beds, large HD TV in the room. Didn't use the spa or test out the room service so can't comment on that. If you are looking for a reasonably priced...More
Terrible service. Obviously feeding off the location. Called front desk to ask for more towels and nobody showed up. Breakfast area ran out of room and very thin walls. Easy access to the Grand Canyon. Only plan on staying one night, after that it's a...More
Thank Johanna P
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Grand CanyonResponded 24 January 2014
Dear Johanna P,
Thank you for taking the time to express your thoughts and concerns. Please accept our sincerest apology for the experience you had in our breakfast area and the service you received fell below your expectations. We work very hard to ensure our...More
We walked in to a "No Vacancy" sign which can either be really good or really bad for service. Thankfully, it was really good. Check in was very fast and easy. Room was clean and ready for us. Beds were softer than we prefer, but...More
This hotel (as are all hotels in Tusayan) is right at entrance of the Grand Canyon. Location therefore is excellent. Unfortunately this is the only positive point for this hotel.
Choosing Holiday Inn I expected a certain standard of service. But it seems that in...More
6 Thank Sandra D
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Grand CanyonResponded 21 January 2014
Dear Sandra D,
We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.
Response from Gurudath B | Reviewed this property |
We were there around mid November and it got pretty chilly during night time. We had to scrape off some ice from windshield. I guess in December things will be colder. But precipitation is less there you should not face any... More
We were there around mid November and it got pretty chilly during night time. We had to scrape off some ice from windshield. I guess in December things will be colder. But precipitation is less there you should not face any major problems.