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If not for the friendliness I would've given a lower rating. When we checked in and asked about the pool we were told the heater was out but we could go next door and ask for a pass key. On day 2 notified front desk...More
I chose Towne Place Suites becuase I needed to extend my stay at Residence Inn, but they were full. I called the property before inquiring if I could get a really quiet room because I would be working late in the night and sleeping during...More
Response from Christa D, Assistant General Manager at TownePlace Suites Tempe at Arizona Mills MallResponded 4 weeks ago
Thank you for your completed review of the hotel. I am sorry that you're stay was not a great one. We are scheduled for renovations this May and we do look forward to offering a an improved hotel. Unfortunately, the fact that we...More
What is lacking in newness ~ the facility is dated ~ is more than made up for by the friendly and accommodating Staff, everyone included. There is no service request that went unanswered, unresolved, or not dealt with.
The rooms are ok and the larger...More
Thank Albert S
Response from Ronald B, General Manager at TownePlace Suites Tempe at Arizona Mills MallResponded 4 weeks ago
Thank you so much Albert S
Your kind words are a great motivation and positive reinforcement to Our Teams hard work and dedication. We love making an impression for our guests. As for our newness, we are currently on schedule for renovations starting in May...More
We stayed here four nights in early February. Marriott's own website listed the 2 bedroom Suite as a King / Queen combination. The manager informed us that there were no King / Queen Suites in this facility. We were given a handicap room, so we're...More
Thank Ron P
Response from Richard W, Manager at TownePlace Suites Tempe at Arizona Mills MallResponded 9 February 2018
Good Morning Mr. Ron P. ,
I would like to apologize for the confusion on rooms listed with bed types. I believe the manager on didn't possibly fully explain on that bed type. We do indeed have those type, but at the time of your...More
This is the place that we always choose to stay at when visiting Phoenix. The rooms are so clean and very spacious. The staff is very friendly and professional.
They have a very good breakfast in the morning- it includes standard fare such as toast,...More
Response from Richard W, Manager at TownePlace Suites Tempe at Arizona Mills MallResponded 2 February 2018
Thank you Luv2travel1981!
We are so happy you enjoyed your experience at our little home away from home. I have shared your kind words with our team and thanked them for making sure that you received our best.
Thank you for staying with us and...More
Thank you for your question. We do have some one bedroom suites that have a door that seperates the bedroom from the living room area. However, most of our suites are studios. Just verify with the reservation specialist that... More
Thank you for your question. We do have some one bedroom suites that have a door that seperates the bedroom from the living room area. However, most of our suites are studios. Just verify with the reservation specialist that you want the suites with the bedroom door. Safe travels!