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TownePlace Suites Tempe at Arizona Mills Mall

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#26 of 49 Hotels in Tempe
Certificate of Excellence
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TownePlace Suites Tempe at Arizona Mills Mall
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116 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Redlands, California
Reviewed 2 weeks ago via mobile

The hotel rooms & prices were fair, especially since rooms were large & with a full kitchen. $96 total with AAA single queen bed during their busy November season. However, everything else is a downgrade from here. Windows are cheap, single paned, so you can hear everything outdoors ;( shower is small, slippery, & uncomfortable. Pool was closed, but didn't...

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Helpful?
Thank luvstoseenewplaces
Management response:

Thank you for taking the time to share your recent experience at the TownePlace Suites Tempe at Arizona Mills Mall with us. As the style and decor of our hotel is a key priority, I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the team, in an effort...

Los Angeles, California
Reviewed 2 November 2016 via mobile

I stayed two nights here. Nice room, quiet and a better than average breakfast. The bed was really comfortable and I really liked that all the rooms have a small kitchen if you'd like to cook meals in your room. The breakfast was very good with real eggs! The only thing that bothered me was when I got back to...

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Helpful?
Thank logandf
Management response:

Dear Loganf, Thank you for taking the time to complete a review in regards to your recent stay at the TownePlace Suites Tempe at Arizona Mills Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for housekeeping not...

Sedona, Arizona
Reviewed 29 October 2016

My wife and I stayed here about a month ago for the first time, and were very, very pleasantly surprised. The hotel was nice, the breakfast buffet was great, and the people working at the desk were amazing. In particular I would like to refer to Daniel and Cookie, who go above and beyond in making guests feel respected, welcome,...

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Helpful?
Thank cpbhm
Management response:

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites Tempe at Arizona Mills Mall through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to...

Reviewed 6 October 2016 via mobile

Stayed at this hotel when we flew into Phoenix to begin a road trip in the West. This hotel has an airport shuttle, so we used the shuttle to get from the airport to the hotel then took an Uber ride to the car rental company. This saved us about 200$ in car rental costs. It was slightly annoying that...

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Helpful?
1Thank Luv2travel1981
Management response:

Dear Luv2travel1981, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience you may have had during your stay. I apologize if any member of our staff made you feel rushed and not respected during your checkout...

Davenport,FL
Reviewed 1 September 2016

I was a little hesitant to stay here because of some of the bad reviews. I am so glad I did not change my reservation. Cecelia at the front desk was very sweet. Arranged my wake up call and the shuttle back to the airport for me. The breakfast was very good for a complimentary buffet....eggs, ham, waffles, fruit, breads....

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Helpful?
Thank Cybear
Brian_Klein, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear Cybear, Thank you so much for taking the time to let us know about your stay. We are always delighted when our guests are pleasantly surprised. I will make sure that I pass this review along to our housekeeping team so that we pay closer attention to some of the details. I will also make sure that Cecelia and...

Reviewed 26 August 2016 via mobile

First time at this location. Close to freeways and shopping. Not too many sit down eateries nearby but not too far a drive to find. Staff was friendly and housekeeping was spot on. Nice pool and nearby area to sit and relax. Looks to be pet friendly with a nice grassy area in the back with a path and benches...

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Helpful?
Thank KAErickson
Tucson, Arizona
Reviewed 25 August 2016 via mobile

I read the reviews and I saw a few disappointments (mostly regarding breakfast which to me is usually the same typical fair at most lower priced hotels) but for me this place was good all the way around (I had my own breakfast is the well equipped room). I checked in a bit early and Cecelia was warm and friendly...

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Helpful?
Thank Tundrachoochoo
Fargo, North Dakota
Reviewed 28 July 2016

Stayed at the TownePlace Suites Tempe for an extended stay and found it to be a fairly good value for the money. While not lavish, the rooms are large and quite adequate with a very well equipped kitchenette with decent-sized fridge, garbage disposal, toaster, microwave, pots, pans and most utensils you'd use for small cooking projects. The fridge has an...

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Thank avsafe
Portland, Oregon
Reviewed 24 July 2016

In addition to being a silver elite Marriott member, one of the main reasons we originally picked this hotel was because there was an airport shuttle and Hertz offered pick up and delivery to their location. Both of those "services" created issues. First of all, many hotels offer shuttle service with vans back and forth to the airport. No mention...

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Helpful?
Thank Willy W
Albuquerque, New Mexico
Reviewed 22 July 2016 via mobile

I stayed at a TownePlace Suites in another city one week before this visit. I chose this hotel expecting the same quality but was sadly mistaken. Our nonsmoking room smelled like smoke. I called the front desk and was told there were no other rooms available. The couch looked old and in need of replacement. We got a 2 bedroom...

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Helpful?
Thank Liz F
Brian_Klein, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear Liz F, Thank you for taking the time to let us know your thoughts on the hotel. We are working on all aspects of the property right now. This kind of feedback is invaluable to the success of the hotel. I will make sure that we double our efforts to provide the cleanest and friendliest hotel in all of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about TownePlace Suites Tempe at Arizona Mills Mall

Address: 5223 S Priest Dr, Tempe, AZ 85283-1043 (Formerly TownePlace Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Price Range: $106 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Tempe at Arizona Mills Mall 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Towneplace Suites Tempe Hotel Tempe
Tempe Towneplace Suites
Hotel Style:
#8 Family Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Tempe at Arizona Mills Mall staff and other travellers.
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Questions? Get answers from TownePlace Suites Tempe at Arizona Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am not certain.”
 of 5 bubbles cpbhm, 28 Oct 2016 | Read review
“Third floor rooms are pretty good--can't speak for the others, but I'd opt for one overlooking the pool (the parking lot is bland).”
 of 5 bubbles avsafe, 27 Jul 2016 | Read review
“Do not stay at Towne Place Suites in Phoenix or Tempe areas”
 of 5 bubbles Trailblazer2012, 17 Jul 2016 | Read review
“Probably better to have a room away from the pool area.”
 of 5 bubbles PatriciaB69, 15 Jun 2016 | Read review
“hahaaha... good luck with choosing a room!”
 of 5 bubbles WestsideNik, 22 Jan 2016 | Read review
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