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Best Western Plus Tempe By The Mall

850 reviews
#24 of 53 Hotels in Tempe
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Traveller (67)
Room & Suite (26)
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Overview
  • Excellent46%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
“best westerns”(17 reviews)
“western hotels”(8 reviews)
“waffles”(36 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Tempe By The Mall
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
13 Mar.14 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (850)Write a Review
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All reviewsbest westernswestern hotelswafflesarizona millsfront desk staffphoenix areawithin walking distancegreat stayclean roomsthe shuttle driverpool and hot tubeasy accessconvenient locationvery nice hotelfree shuttlegreat roomfree breakfast
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11 - 15 of 804 reviews
Reviewed 20 December 2017

The upgrades give the hotel a nice exterior look, tile in the bathrooms a nice touch, but there needs to be some TLC to the basics. Being a good hotel is when you are brilliant at the basics... ie. Hot water, Water Pressure, no holes...More

Review collected in partnership with Best Western
Thank Jonathan B
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 22 December 2017

We're so glad you decided to stop and stay with us and thank you for providing your feedback. We are definitely take your comments into consideration. Enjoy your travels. Best Regards.

Reviewed 19 December 2017

We always stay at this Best Western the night before our flight. The staff is always friendly and courteous. The park and fly service is a great value and makes airport travel that much easier. Breakfast was good with generally a good selection. The addition...More

Review collected in partnership with Best Western
Thank Brian K
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 22 December 2017

There's nothing like a good piece of bacon to start your day! Please know we hear your suggestion and have brought it to our owners attention. We're so glad you enjoyed your stay (and our service) with us during your travels and we look forward...More

Reviewed 16 December 2017

No hot water in the shower/tub No Coffee, No light bulb in the desk lamp. The hotel location was perfect in correlation to the airport. The hotel rooms were clean, as was the dinning area. The area that had a tree area near the elevators...More

Review collected in partnership with Best Western
Thank 799kathif
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 22 December 2017

I am so embarrassed. I am so sorry that you were here that weekend. We were experiencing a problem with the boiler, as well as our coffee maker going down. We have since repaired our boiler and purchased a new coffee maker, as well as...More

Reviewed 14 December 2017

I don't think I received the value for what I paid for the room on my second nights stay. The man yelling all night and banging or throwing things across the room was not handled the way it should of been.More

Review collected in partnership with Best Western
Thank jesusf281
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 22 December 2017

Thank you for taking the time to leave your feedback. I am very sorry that we did not exceed the expectations that you deserve. If you are ever in the area again, please contact me directly so that I can ensure you will be happy...More

Reviewed 14 December 2017

This was my first stay at a Best Western due to it being the hotel for a group function I was attending. It most likely will be my last. 1- reservation was changed without my knowledge, luckily event coordinator called and I was able to...More

Thank DebsterCA
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 22 December 2017

I am so sorry you did not have a great stay. A couple of the issues I cannot change but I am most concerned with the indifference you felt your received regarding my concern and schedule. Please know I was never made aware of your...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Shuttle Bus Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 117 - USD 279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Tempe
#4 Family Hotel in Tempe
#6 Business Hotel in Tempe
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 117 - USD 279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Tempe
#4 Family Hotel in Tempe
#6 Business Hotel in Tempe
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (67)
Room & Suite (26)
Dining (6)
Pool & Beach (3)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sbwozniak
25 September 2017|
AnswerShow all 2 answers
Response from Traves S | Property representative |
Hello, our breakfast is available daily, 6am-9am. Thank you.
0
Votes
Trish W
2 September 2016|
AnswerShow all 2 answers
Response from Traves S | Property representative |
Hello Trish for breakfast Gluten Free we have Chex Cereal, Soy Milk.
0
Votes
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123
Room Tips
"Get one that has been renovated."
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"Check the room before signing into it, wished I did."
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"Make sure you get a room that has a working a/c and heater, that seemed to be a problem for not just me, but..."
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"Get a room towards the back for less noise"
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