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Windmill Suites in Surprise

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Windmill Suites in Surprise
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401 Reviews from our TripAdvisor Community

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Showing 400: English reviews
Belfair, Washington
Reviewed 3 days ago NEW

The hotel was magnificent in its earlier life. However, it is showing signs of aging. The owners need to spend some money and do upgrades i.e.., carpeting was bad in our room. However, the room was exceptional large with pocket doors closing off the bedroom. Small kitchenette was usable. The bed was comfy and the linens were good. The room...

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Helpful?
Thank Mel2013_13
Albuquerque, New Mexico
Reviewed 1 week ago

I LOVED this hotel. We had issues the first night when we checked in with the night clerk who was very condescending and we ended up staying elsewhere that night but we came back during the day and the staff was helpful and friendly the rest of the time we were there. I will stay here again.

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2Thank darnmama
Los Angeles, CA
Reviewed 1 week ago

The hotel is beautiful from the outside. Pros: The bed is very comfortable. The staff at the front desk are very nice. Cons: run down! The carpeting in the hall are worn and coming apart at the seams. The carpeting in our room was a hazard. I have never seen carpet that had rolls like that. The sliding door from...

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Helpful?
Thank 0618Carol
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you Carol for taking the time to review your stay with us. It is not very often that we hear we have seriously dropped the ball, I am taking your concerns to the General Manager. Also thank you for the kind words regarding our staff which I will also pass on.

Jacksonville, Oregon
Reviewed 1 week ago

The rooms were very clean. The front desk staff was excellent. The rooms need updating and newer digital supports. Breakfast was good. It is just due for a renewal. We were comfortable, felt safe and got good sleep.

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Helpful?
Thank Billee S
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for your review and your kind words regarding our staff, they are very much appreciated and I will pass them on. I am glad that you enjoy our breakfast as we try to accommodate every ones tastes and usually get it right. Looking forward to seeing you next time you are in Surprise.

Surprise, Arizona
Reviewed 1 week ago

We liked the way the room was set up. Pocket door seperating bed room from living space. Bathroom setup was well done. Staff was friendly and helpful. Room was quiet and comfortable. Definitely would stay again. We had a dog friendly room. Windmill was recommended by a family member as a good place to stay and they were right.

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Thank mcdpm
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us and please thank your family member for the recommendation. We hope that we will see you and your fur baby again next time you are in the Surprise area.

Reviewed 2 weeks ago via mobile

This is a reliable, comfortable, and reasonably priced hotel. We love the suite-style design and the beds are VERY comfortable. Staff is welcoming and the grounds are clean. They have a free breakfast before 10am in the lobby area.

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Thank itsvegasbaby858
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us at Windmill Suites in Surprise. We know time is valuable so we always appreciate when a guest values their stay enough to go on line and share their experience with the traveling public. I'm glad that you had the time to enjoy our breakfast and the gentle peacefulness...

Reviewed 3 weeks ago

This is my favorite place to stay in Surprise AZ. It is very comfortable and the people who run it are familiar and have been there for many years. This is an older facility but very well maintained. Air conditioning units are mounted in the ceiling and controlled by a wall mounted thermostat but they control temperature well in any...

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Thank Clifford A
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for your glowing review of your stay with us, which of course I will pass on to our staff. As with you, we also enjoy familiar faces and are always thrilled to see our repeat guests return. Looking forward to seeing you again in the future. wishing you and yours a wonderful New Year.

Seattle, Washington
Reviewed 3 weeks ago via mobile

Sadly, the rating scale doesn't allow me to rate this lower than one star. We reserved a room with credit card over a month ago. Our flight was delayed and we were running late. Husband called hotel to let them know we would be arriving late. Hotel said no problem. Upon arriving at hotel, we were informed that our room...

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Thank rodrigjd
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

We were very sorry about the confusion with your reservation, and I must admit a little surprised to read your review. We did place you at our other property immediately and comped 2 nights for you, also giving you a free night coupon for a return stay. Your husband appeared very satisfied with this at the time. If there was...

Michigan
Reviewed 4 weeks ago

We stayed at Windmill Suites for two weeks due to an illness and subsequent death in the family. We had to change our checkout date twice. The desk people were great and said "no problem" each time even the hotel was pretty full on both occasions. The staff always greeted us with a friendly smile and greeting. Each morning we...

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Thank RALPH O
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for your rave review of your stay with us at Windmill Suites in Surprise, which I will certainly pass on to the staff. I am so happy that we were able to accommodate your needs at such a sad time and perhaps provide a bright spot to your days. We do look forward to seeing you...

Albuquerque, New Mexico
Reviewed 5 weeks ago

Located close to Surprise tennis complex where I was participating in a tournament. Starting to show its age and will be in need of an update in the relatively near future but otherwise provided good services and amenities. Decent hot breakfast, roomy suites and a significant number of ducks in the adjacent duck pond.

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Thank OldDad2
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. I love it when our guests get some relaxation time by the pond. I hope you got to see some of the many turtles and fish that also inhabit the pond. Hope to see you when the next tournament comes around.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 

Additional Information about Windmill Suites in Surprise

Address: 12545 W Bell Rd, Surprise, AZ 85378-9736
Region: United States > Arizona > Central Arizona > Surprise
Price Range: $113 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Windmill Suites in Surprise staff and other travellers.
4 questions
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5 months ago
Wichita, Kansas
over a year ago
Saint Joseph, Missouri
Tappahannock, Virginia

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Questions? Get answers from Windmill Suites in Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always go for a room on the highest floor. Be aware though - one of their elevators is out of order.”
 of 5 bubbles Mel2013_13, 13 Jan 2017 | Read review
“All rooms are good.”
 of 5 bubbles 769clifforda, 26 Dec 2016 | Read review
“We have never had a bad room”
 of 5 bubbles ralpho629, 13 Dec 2016 | Read review
“Get a room close to one of the 3 or 4 entrances if you want to be close to your vehicle.”
 of 5 bubbles OldDad2, 12 Dec 2016 | Read review
“The rooms facing pool can be more quiet than rooms facing parking lot, but I have stayed in both and enjoyed both”
 of 5 bubbles Go24Gail, 11 Dec 2016 | Read review
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