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Comfort Inn & Suites Surprise-Phoenix NW

Traveller (15)
Room & Suite (26)
Dining (5)
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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About
Property amenities
Pool
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Free High Speed Internet (WiFi)
Breakfast included
Meeting Rooms
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Microwave
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Location
Full view
39Car recommended
Grade: 39 out of 100
59Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews (133)
Filter reviews
132 results
Traveller rating
68
35
18
6
5
Traveller type
Time of year
LanguageEnglish
68
35
18
6
5
Show reviews that mention
All reviews breakfast room is plenty of places to eat nice stay clean hotel would stay here again free breakfast stayed here for nights biscuits and gravy sitting area spring training target motel phoenix refrigerator
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1 - 5 of 132 reviews
Reviewed 1 week ago

Maria thank you for your response, but the bags in the hall were tools and homeless bags, unless the ball teams were homeless or doing construction, I was told by the desk clerk they belonged to teh homeless they let in and I sat near...More

Thank mike m
Reviewed 2 November 2018

We went to Surprise Arizona to see a game at the Surprise Stadium. We loved our stay, the room was clean, plenty of restaurants nearby. Felt pretty safe. The breakfast was included with the rate. We would definitely come again.More

Thank Go48257665857
Response from Rachel R, Manager at Comfort Inn & Suites Surprise-Phoenix NWResponded 3 November 2018

Thank You for staying with us at Comfort Inn & Suites here in Surprise. We hope you enjoyed the game at Surprise Stadium and found the closeness of all the restaurants to your liking. We would also like to say thank you for the great...More

Reviewed 14 August 2018

when we stayed here two years ago it was delightful, not sure what happened. from the backpacks I found in the hall that belonged to homeless, seems they store them there, but also have free run of motel and grounds, including breakfast, no security at...More

2  Thank mike m
Response from Rachel R, Director of Sales at Comfort Inn & Suites Surprise-Phoenix NWResponded 1 week ago

Thank you for taking the time to complete the online survey regarding your recent stay at Comfort Inn & Suites Surprise - Phoenix NW. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bags in the lobby,...More

Reviewed 9 June 2018 via mobile

Not th cleanest in the world. They need to vacuum the halls and elevator. Air conditioner goes on and off all night so it gets hot and then cold. It was an ok hotel for a couple of nights. But that’s it.More

Thank Sharon G
Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NWResponded 1 week ago

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More

Reviewed 26 March 2018

Guest laundry out of order for the entire 3 days we stayed there. Went to the local laundromat to do our laundry at 11:00 am.and we returned at 4:00 pm. Our room had not been cleaned. Trash, dirty towels etc. ( .had left a nice...More

1  Thank susandtom
Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NWResponded 1 week ago

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More

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Questions & Answers
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jandyrone
26 June 2017|
AnswerShow all 2 answers
Response from Andrea C | Reviewed this property |
Unfortunately not a Keurig coffee maker. Just the typical small coffee machine with the coffee and filter all in one. As previously mentioned they did have coffee readily available near the elevator area.
0
Votes
Thomas M
4 October 2016|
AnswerShow all 2 answers
Response from hjgg | Reviewed this property |
No, they do not. But there is one very close. It's called "to my Suprise shuttle" I was not permitted to include a link, but it come up easily in a Google search It's very close to the hotel. I have not personally used... More
0
Votes
Room Tips
"stay elsewhere"
919mikem
14 Aug. 2018
Read review
"The hotel is near a train track. Trains blow horns multiple times throughout the night and will wake you up."
petery349
2 Jan. 2018
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"not sure but our room was quiet and we were on the second floor."
MichelleM371
20 Mar. 2017
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"Lots of eating places close by and also a great Trader Joes just down the street."
FlipFlopPeki
10 Jan. 2017
Read review
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PRICE RANGE
USD 94 - USD 183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn & suites surprise hotel surprisecomfort inn and suites surprisecomfort inn surprise
LOCATION
United StatesArizonaCentral ArizonaSurprise
NUMBER OF ROOMS
86
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