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Comfort Suites Old Town

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190 Reviews from our TripAdvisor Community

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Showing 181: English reviews
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Morgan Hill, CALIF
Reviewed 4 weeks ago

This review is challenging. The Bed was GREAT. Breakfast every morning was good, fresh and did the job (it's not a restaurant, it was all we needed), Staff WAS FABULOUS, Location was GREAT (walking distance to stadium and old town restaurants) and price was very reasonable during spring training. HOWEVER, upon opening the door after check-in, it looked like the...

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Helpful?
Thank laragon_99
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for sharing this valuable feedback with us. I am glad you found the staff friendly and helpful. We have completed some of our renovation and are actively engaged in more improvements to the property. I have shared your detailed comments with our housekeeping and maintenance teams so that we can correct these issues for our future guests. We...

Casa Grande, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 13 March 2017

We stayed at the Comfort Suites for a little staycation to visit some attractions in Scottsdale for my birthday. The room was excellent. It had a king bed, separate sitting area with a couch and table and chairs,a comfy chair and a desk. It also has refrigerator, microwave, and in room coffee. The hotel does have lemon water and coffee...

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Helpful?
Thank 568sharia
About Hotel's Favourite Review
kaimccormick, Front Office Manager at Comfort Suites Old Town, responded to this review

Happy Belated! We are so happy you enjoyed your stay with us and we hope to see you again should your travels bring you back to Scottsdale! Thank you for taking the time to review you stay!

Stockton, California
Reviewed 21 March 2017 via mobile

If you are looking for a hotel in this area, stay at the Holiday Inn Express that is next door. We stayed here 5 nights and enjoyed the location. However, that was the only positive. Our comforter had blood stains on it. One day the housekeeping staff took the dirty bath towels but didn't leave any clean ones. Part of...

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Helpful?
Thank Larry G
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

I'm sorry you were not completely satisfied with your stay. I have shared your feedback with our housekeeping team to make sure our standards of cleanliness are consistently observed for all guest rooms. I also noted that your safe fees were reversed upon your request with a credit issued back to your card. I hope you will give us another...

Los Angeles
Reviewed 19 March 2017

The room had a chemical order that could only be corrected by opening the window. As a result of interviewing the desk clerk about this, it turns out that my room was on the first floor wherein the carpeting in all first floor rooms was recently changed out. Apparently, the first floor rooms are the pet friendly rooms. When I...

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Helpful?
Thank Grapler167
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

I apologize that you were not completely satisfied during your stay with us. Our carpets were recently replaced during our renovation. The "new" carpet smell is due in part to the treatment commercial carpets receive to reduce risk of fire. This will fade with time. Unfortunately, we had a flood recently in a guest room above our lobby and are...

Camas, Washington
Reviewed 16 March 2017

Great place to stay for the price. Wonderful service, really comfortable bed in large, clean room. Good breakfast. Easy location near scottsdale stadium and old town. Really appreciated the help at the front desk when we were trying to decide on a day trip. Ended up going to Sedona (fabulous)! I would definitely return to this hotel.

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Helpful?
Thank 890liz
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for the TripAdvisor review! We are delighted that you enjoyed your stay with us and received the outstanding service we strive to deliver! We hope to see you again soon!

Eden Prairie, Minnesota
Reviewed 16 March 2017

We decided to stay at this location since it was close to our family. It was great! The room was spacious and clean. The breakfast had good variety for a small hotel. The parking lot felt safe and easy to use. Altogether it was a fine hotel in a fine location.

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Helpful?
Thank BruceMN
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for the outstanding rating and review! We are glad you found the accommodations satisfying and comfortable. We hope to see you on your next trip to visit family in Scottsdale!

Los Angeles, California
Reviewed 3 March 2017

This room is considered a suite because it has a separate sitting area. The sitting area is divided from the bed by a small half wall, so the bed area is still visible. This was not a problem. The room is equipped with a microwave and mini fridge. It also has a small safe, but we were surprised to see...

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Helpful?
Thank aandmrun
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thanks for sharing your feedback with us. I am sorry we did not exceed your expectations. We are always looking for ways to best utilize the space we have in our breakfast area and lobby. We do change our hot egg and meat items each day to give our guests some variety in our breakfast offerings. You can always count...

Reviewed 17 February 2017 via mobile

My 1st choice every time I find myself driving to Phoenix for work. They are so accommodating to me. Thumbs up, to their staff and management. Plus the inside has recently been updated. Hats off, to the work crew for what they have done. Teresa, you're the best! Hope you enjoyed your chicken n waffles.

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Helpful?
Thank Ken M
kaimccormick, Front Office Manager at Comfort Suites Old Town, responded to this review

Thank you so much for taking the time to do a review of your stay. We appreciate the compliments and the fact that our staff makes you feel so at home. Please keep us in mind should your travels bring you back to Scottsdale!

Elk Grove Village, Illinois
Reviewed 31 January 2017

The management needs to be re-educated in the "we guarantee your satisfaction or we make it right" motto that is posted in the rooms. The management also needs to re-educate itself and its staff on what to do when a major incident occurs. For the general public: rooms you rent are not to be abused. If you want to be...

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Helpful?
Thank dsummer1956
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for your feedback. I apologize that you were not completely satisfied with your stay. We do our best to make sure all our guests are comfortable when they stay with us. I regret that sometimes we have challenges in this endeavor, as you described here. I have spoken with the staff to ensure these types of situations are...

Reviewed 19 January 2017

Visited this Hotel on January 15, 2017. In a state of total construction. Told the staff I could not stay in these conditions and they still charged me for one's night stay. Plastic and paint fumes all over.

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Helpful?
Thank Carla C
Management response:

Thank you for taking the time to do a review. Renovation is difficult with every property, but this is much needed and we believe it will be so positive in the long run. We do hope you will give us another opportunity to take care of you should your travels bring you back to Scottsdale once our renovation is complete.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Have a great stay at the Comfort Suites® Old Town Scottsdale hotel in Scottsdale, AZ! This is an all-suites hotel near Scottsdale Stadium, which is an MLB spring training ballpark. This smoke-free, family-suite Scottsdale hotel is ideal for your Arizona vacation, as we are conveniently close to several of the top Phoenix attractions, including Desert Botanical Garden and Taliesin West, home of famed architect Frank Lloyd Wright. Baseball fans appreciate that this is a hotel near spring-training stadiums; golfers are glad that this is a hotel near championship golf courses; and auto-racing fans are happy that this is a hotel near Phoenix International Raceway! ... more   less 

Additional Information about Comfort Suites Old Town

Address: 3275 N Drinkwater Blvd, Scottsdale, AZ 85251-6405
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $89 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Old Town 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Old Town Scottsdale Hotel Scottsdale
Comfort Suites Scottsdale
Scottsdale Comfort Suites
Comfort Suites Old Town Scottsdale, Arizona
Hotel Style:
#47 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Old Town staff and other travellers.
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3 months ago
3 months ago
Fredonia, New York
over a year ago

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Questions? Get answers from Comfort Suites Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be patient during renovation/construction. I only smelled fresh paint once, but wish they had painted our bathroom. ;-)”
laragon_99, 22 Mar 2017 | Read review
“Unless you have a pet, do not stay on the first floor!”
Grapler167, 18 Mar 2017 | Read review
“Room 111 was convenient to the front desk and elevator.”
aandmrun, 2 Mar 2017 | Read review
“I was on the second floor - I think anything but the first floor would be fine.”
RockCatWichita_KS, 13 Nov 2016 | Read review
“I believe all rooms would be equal .”
billkU4393NU, 26 Oct 2016 | Read review
5 of 5