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Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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788 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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Showing 743: English reviews
Sparkill, New York
Reviewed 27 October 2014

My daughter and I stayed there before our flight out of PHX. Really nice place, large clean bedrooms and a living room too, really good selection for breakfast. Staff was very helpful when we had problems getting on the internet, especially Calvin at the front desk. Definitely would stay there again.

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Helpful?
Thank stevegeo1
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear stevegeo1, I'm thrilled to hear of the comfort and service you and your daughter experienced at our hotel. Thank you for taking the time to write and please visit us again prior to your next flight. Best, Trisha Ryno General Manager

Texas
Reviewed 21 October 2014

My wife and I stayed here for 2 non-consecutive nights on a recent trip to Arizona. The hotel is clean and the staff friendly. Rooms are large and in good condition. The included breakfast has a variety of food to get the day started and the happy hour (5:30-7) and milk/cookies (7:30) are nice little inclusions. The pool is a...

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Helpful?
Thank David1009
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear David1009, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit...

Mitchell, Ontario
Reviewed 18 October 2014

We stayed at this hotel for one night before our flight out of PHX. Our king room was large with a separate living area and lots of space. The room had an odd musty smell and the furniture looked a little worn. The managers reception with free drinks and nachos was a nice treat. Breakfast in the morning was fabulous....

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Helpful?
Thank cozzyMitchell
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear cozzyMitchell, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel...

Portsmouth, Hampshire
Reviewed 15 October 2014

This is the 3rd time we have stayed here in the last 3 yrs and it really does feel like home from home, we stayed here 3 times during our trip to America this year and can't praise the hotel and staff enough, since our visit last year they have changed a lot of front desk staff members, the new...

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Helpful?
Thank Spikethebeachbum
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Spikethebeachbum, Thank you for your kind review and recommendation! I’m thrilled to know your stays have been pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Trisha Ryno General Manager

Windsor, Ontario
Reviewed 12 October 2014

We stayed here for three nights. We were pleased with the room and the facilities including a very nice breakfast area. The staff were also helpful but at times one had to shout to get attention at the desk even though they had a lot of staff. They offer a free shuttle for the area which saved walking into Old...

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Helpful?
1Thank Grandriver125
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Grandriver125, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement (like the pool temp), are welcomed as they foster change for the better. We appreciate being a part...

London, United Kingdom
Reviewed 8 October 2014

This was our first trip to Arizona and we selected the Holiday Inn in Scottsdale for our first night. What a fabulous welcome to Arizona! Arriving tired from. 14 hour journey the staff couldn't have been more welcoming and helpful. Very clean and comfortable. Free shuttle to Downtown, which is only 5 mins away. Great breakfast. We'll be back.

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Helpful?
Thank BigCityR
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear BigCityR, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Trisha Ryno General Manager

Reviewed 7 October 2014

I booked this hotel based on the awesome reviews it received. However, I was greatly disappointed with this hotel. It definitely was not one of the nicer Holiday Inn Express's I have stayed in. The building seemed quite old with some cosmetic makeovers. Upon entering the room I found the layout odd. As soon as you walked in, the bathroom...

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Helpful?
1Thank purpleladyslippers8
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear purpleladyslippers8, I appreciate your time in reviewing our hotel. I’m sorry our room design was not to your liking and that you found our air-conditioning unit placement odd. Most importantly, I offer my sincere apologies for the noise pollution you experience due to loud guest in the room above; please forgive us. We take pride in providing a comfortable...

Staffordshire, England
Reviewed 6 October 2014

From the moment you walk into reception you are greeted with a warm welcome and friendly staff which continues throughout your stay. Our room was spacious and clean. There was an extra lounge area equipped with an extra TV,fridge,microwave and sofa. Bed very comfortable. Breakfast with lots of choice, hot food,cereal,fruit,muffins etc. they have a happy hour at 5.30 daily...

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Helpful?
Thank Eileen026
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Eileen026, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Trisha Ryno General Manager

Buffalo, NY
Reviewed 4 October 2014

After enjoying our stay in some glitzy hotels on the Strip in Las Vegas, we flew to Arizona for a few days and arrived at the Holiday Inn Express-Old Town Scottsdale. Of course, it is an entirely different environment, but the highly attentive and courteous staff made our return to the "real" world an enjoyable transition! The facilities were all...

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Helpful?
Thank Cynthia P
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Cynthia P, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return...

San Jose, Costa Rica
Reviewed 4 October 2014

I liked just about everything here. Our room was a suite with separate living room with pull-out sofa and two TV's (good for families) with mini-fridge and microwave. The bed was very comfortable. The included hot breakfast buffet was excellent. The location is just a couple blocks from the shops and restaurants of Old Town Scottsdale. The pool area is...

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Helpful?
Thank KathyinCostaRica
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear KathyinCostaRica, I'm delighted to hear you enjoyed our comfortable accommodations, ample amenities and friendly service. I have take note of your feedback regarding the pool towels. We value you as our guest and thank you for your time in reviewing our hotel. Please visit again soon. Best, Trisha Ryno General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 

Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Region: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Price Range: $230 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale
Holiday Inn Express Hotel And Suites Scottsdale - Old Town Arizona
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are noisier with the restaurant next door and a very busy lobby!!”
 of 5 bubbles Wanderer790, 27 Nov 2016 | Read review
“Ask for room with patio on interior. I will next time.”
 of 5 bubbles MKVogelsang, 6 Nov 2016 | Read review
“Top floor overlooking the pool was good.”
 of 5 bubbles Caroline067, 4 Nov 2016 | Read review
“We were upstairs and the quiet was great. I spoke with guests on the first floor and they said they enjoyed peace and quiet too.”
 of 5 bubbles StChienne, 24 Oct 2016 | Read review
“Great Staff”
 of 5 bubbles streetwalker911, 13 Oct 2016 | Read review
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