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Comfort Suites Phoenix North

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Comfort Suites Phoenix North
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119 Reviews from our TripAdvisor Community

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Showing 118: English reviews
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Taos, New Mexico
Reviewed 2 weeks ago via mobile

We stayed at this hotel on our way to and from california. On our trip out, the hotel room seemed nice, clean and spacious. On our return trip, same hotel, our room was on the 1st floor and the room wasn't nearly as nice. It wasn't as clean. There were large stains on the floor, the furniture seemed thrown together...

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Helpful?
Thank KJKMB
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for choosing us twice on your trip and for sharing your review online. I truly apologize for the issues you experienced and that we did not fully meet your expectations. This is not normal for us, and I am working with my team to prevent this type of situation from happening again. We hope you will give us...

Lemont, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We enjoyed a very nice stay here in the Phoenix area. We stayed here for four days. We had a very nice, comfortable suite, the price was good and the service was also good. We used the laundry facilities, being on a long road trip, that was convenient. We were pleased with the breakfast. We would definitely stay here again...

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Helpful?
Thank sandra n
About Hotel's Favourite Review
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

sandra, it makes us so happy to read that you had a great stay at Comfort Suites Phoenix North. Thank you for mentioning how much you enjoyed your suite and our on-site facilities. We were happy to be of your service and look forward to your next visit. Yours In Hospitality, Julie Martini General Manager

Reviewed 2 weeks ago via mobile

This hotel was everything I needed and more, the icing on the cake was stormie at the front desk. She was a downright pleasure to talk with and was there when I needed anything. She definitely went above and beyond and we're very thankful.

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Helpful?
Thank Destinie G
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Destinie, thank you so much for the glowing review of Comfort Suites Phoenix North. We acknowledge the kind comments about our facilities and the exceptional service you received from Stormie. I’ll share your compliments with her. We look forward to seeing you and your friends again soon. Yours In Hospitality, Julie Martini General Manager

Reviewed 2 weeks ago via mobile

The hotel was very clean and staff was excellent. Great location from getting back and forth to downtown. The price also included a free breakfast in the morning. Would recommend if looking for a hotel that is not to expensive.

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Helpful?
Thank Rodney B
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for choosing our hotel for your stay in the Phoenix area. We are delighted to know you enjoyed your time with us and that our location with the closeness to downtown made your visit even better. We appreciate your business and look forward to welcoming you back soon! Yours In Hospitality, Julie Martini, General Manager, Comfort Suites Phoenix...

new mexico
Reviewed 20 March 2017

Part of three night stay and the best thing I can say is that the rooms were absolutely amazing. The staff? Well that's a entirely different story. With the exception of the night auditor upon check in the staff seemed bothered when we asked a question. The breakfast attendant, the morning staff and even the mid shift (Jeneida) just didn't...

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Helpful?
Thank nihongo888
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for your candid review. I'm sorry you didn't experience our staff at their best. I will personally follow up to make sure we don't disappoint you in the future. I hope you will give us another chance to show you our commitment to outstanding service. We will definitely "step up our game" and hope we can earn your...

Louisville, Kentucky
Reviewed 28 November 2016

We are staying at this hotel while visiting family in Phoenix and it is terrible! It is very dated and needs upgrades. The beds are worn out and too soft and the bathtub looks terrible. I wish I could include a picture of the bathtub. I was afraid to get into it. The paint is coming off the bottom of...

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Helpful?
Thank LoisH54
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Dear Lois, thank you for staying with us and sharing your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way. Thank you for sharing with us the areas that need improvements. I have shared your review with our...

Reviewed 17 November 2016 via mobile

We booked this to visit friends and it was just conveniently located. This place needs major updating. The carpets...or something, smell awful. Towels and washcloths are yellow tinged. Furniture, appliances all are older looking. It is really travel worn. The air-conditioning unit in the room lol...holy cow that thing kicked on every few minutes and was LOUD. All. Night. Long....

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Helpful?
Thank anjbee
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for taking the time to share your review. We are glad you loved our courteous associates who took great care of you and that our location was convenient for your needs. However, please accept our apologies for not meeting your expectations with our facilities. We appreciate your comments regarding the need to update. We realize this and are...

Phoenix, Arizona
Reviewed 25 October 2016

I have stayed here on several occasions and always enjoyed it there. I didn't like the limited channels but that was fixed during my last stay. But I had some of my belongings missing/stolen from my room. I notified the front desk because I was so distraught they moved me rooms and said that the manager would contact me. I...

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Helpful?
Thank tuffytuscany69
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims big or small. Let me assure you that we are doing everything in our capacity to investigate...

Corvallis, Oregon
Reviewed 16 October 2016

I stayed here on a business trip. The bed was comfortable but the couch was worn. The TV channel selection was limited. The internet worked well on my computer but week and unreliable on my tablet. The breakfast was mediocre, particularly when compared to properties like Holiday Inn Expresses and Fairfield Inns. Staff members were welcoming and helpful.

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Helpful?
Thank bullwalk
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for being our guest at the Comfort Suites Phoenix North and taking the time to share your feedback! It was great to read that you found us to be a good value and were impressed with our clean, comfortable, and spacious room. I have shared your concerns with my maintenance team to look into the issues you mentioned...

Reviewed 14 October 2016

The room cost at this hotel was not expensive but then ... that was because there was not a lot in the offering.The building, in fact the whole property, is tired and in much need of a major overhaul to clean-up the rooms, get safes that work, fix up broken and ready to fall off the wall light fixtures, and...

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Helpful?
Thank Terry R. M
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Terry, thank you for staying with us and for your candid review of our property. We are pleased you found our bed clean and comfortable after your long day of traveling but are sorry you were disappointed with your overall stay. We value your comments regarding the need to update and refresh the hotel, and we apologize for not meeting...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Comfort Suites Phoenix North

Address: 10210 N 26th Dr, Phoenix, AZ 85021-1635 (Formerly Comfort Suites Phoenix / MetroCenter)
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $86 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Phoenix North 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Phoenix / Metro Hotel Phoenix
Phoenix Comfort Suites
Comfort Suites Phoenix North Arizona
Hotel Style:
#52 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Phoenix North staff and other travellers.
2 questions
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Salt Lake City, Utah
over a year ago

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Questions? Get answers from Comfort Suites Phoenix North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best bet is to check in during the night audit. Much more pleasant”
nihongo888, 19 Mar 2017 | Read review
“Try both quin beds.”
V8712KLkarenr, 29 Jul 2016 | Read review
“First floor can be noisy. Lots of activity on first floor. There is no rule as to where pets can stay.”
JudiR955, 23 Jul 2016 | Read review
“Well away from Freeway”
mvann4, 22 Apr 2016 | Read review
“Stay on the 3rd floor to avoid the overhead noise. Some rooms are in better shape than others so try to look at it first”
tmgatty, 11 Apr 2016 | Read review
5 of 5