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Phoenix Airport Marriott

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Phoenix Airport Marriott
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374 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Phoenix, Arizona
Reviewed 25 February 2016

This is an 18 year old property and someone needs to remind management of same. If the are claiming to target the business traveler they missed horribly. Now don't get me wrong the staff is top notch and they will make you feel like a star. But when you are paying close to 300.00 a night for a room and...

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Helpful?
3Thank Keith C
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Keith C - Thank you for taking the time to share your experience, I am glad to hear the service you received was top notch, I will definitely share your positive feedback with my team and the other associates of the hotel. Furthermore, thank you for providing us candid feedback on areas we can improve. We are in the...

Los Angeles, California
Reviewed 18 February 2016

I needed to attend a meeting for the day and so spent the night here. Room was comfortable and the internet was surprisingly fast. The frontdesk staff offered a warm welcome and I was able to use my app. The bed needs to be updated, but overall the room was comfortable.

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Helpful?
Thank Lester V M
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Lester VM - Thank so much for your kind review, I am so happy to hear our staff was warm and welcoming to you during your stay. I also appreciate your feedback about our beds, we hope to see you again at the Phoenix Airport Marriott. Safe Travels! William M. Front Office Manager

New York
Reviewed 13 February 2016

Pretty average Marriott at best. The property is somewhat dated and needs to be refreshed. Front desk seemed less than thrilled to see me show up for an early check in. On the plus side, the beds are good, the room quite and very clean.

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Helpful?
Thank FrequentTripster
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi FrequestTripster - Thank you for sharing your experience and I am glad to hear the room was comfortable and quiet during your stay. I am disappointed to hear you didn't receive a warm welcome upon arrival, I will address the importance of this to my team so we can ensure all guests receive a warm welcome. Thank you for...

Cedarburg, Wisconsin
Reviewed 12 February 2016 via mobile

I recently stayed two nights at this property as I had business in PHX. The hotel is borderline getting outdated. The customer service was great. I enjoy early morning runs, there was a running trail about a 1/2 mile away which was great. Knowing that I had to be several places in the greater PHX area during my time in...

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1Thank K W
Louisville, Kentucky
Reviewed 10 February 2016 via mobile

We had a work conference here last week for a week. This Marriott appeared very dated. Upon checking in, I explained that I have platinum status & inquired to an upgrade. Front desk explained that hotel had no suites. Hotel had plenty of room for conference space & flow, bar staff was nice as well but I feel this hotel...

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Helpful?
Thank jason l
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Jason - Thank you so much for staying with us while visiting Phoenix, Arizona; I am glad to hear the facilities meet your needs. We also appreciate your feedback as to the condition of our property, and we are in the early planning stages of our renovation. We hope to see you again on your next stay at the...

Frederick, Maryland
Reviewed 10 February 2016

Marriott has done an exceptional job at prioritizing the customer experience. That is the only reason this is a 4 stay. The property is dated for sure, and hot water is an issue. My room was average, and truly, for $279 in Phoenix, I expected a bit better. I only stayed here because I arrived into town early last minute,...

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Helpful?
2Thank Chelby V
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Chelby T - Thank you for sharing your feedback regarding your most recent stay at the Phoenix Airport Marriott. We appreciate you noticed our attention to customer service as this is our #1 property when serving our guests. I want to apologize about the hot water situation we had an emergency situation arise and have made the necessary repairs...

Los Angeles, California
Reviewed 5 February 2016

I've been a Platinum Member with Marriott since 84 and I have really high expectations of guest service. They were having some issues with their hot water. I was not too pleased until I received an e-mail from Evelyn, at the front desk, apologizing for the inconvenience. The letter meant so much more that the reward points that they offered....

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Helpful?
Thank Mr M
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Mr. M - Thank you for your outstanding feedback! I am sorry to hear you had some challenges over your stay, but really happy to see our teams took amazing care of you and followed up with a personalized email. We all look forward to serving you again on your next visit to Phoenix, Arizona. Safe Travels - William...

Tucson, Arizona
Reviewed 28 January 2016

Nice, clean hotel. Room was great and the set up for the bathroom was perfect. Grab bars in all the right places Nice view, king sized bed and close to the elevator. Bed was comfy and I don't have a thing to complain about. Yeah!!

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Thank traciedee
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Traciedee - Thank you so much for your kind review, its always our pleasure to provide outstanding service. I'm glad you enjoy the comfy beds! We look forward to having you as our guests again whenever you're in the Phoenix area. Safe Travels! William M. Front Office Manager

Reviewed 26 January 2016

This Marriott is in desperate need of a remodel. The interior is run down and average at best. There isn't enough front counter staff, so don't expect them to answer the phone. The water pressure is fantastic, however.

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Helpful?
1Thank Kim P
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Kim P - I am so happy to hear you had amazing water pressure, we value your input and appreciate you taking the time review our hotel. Safe Travels - William M. Front Office Manager

Florida
Reviewed 24 January 2016

We only stayed here one night on our way to Tucson, however were pleased with the accommodations. The hotel could use a facelift however our room was clean and large. With our platinum rewards status, I asked for a suite upgrade however was informed that this hotel does not have any suites. First Marriott I've been to that didn't have...

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Helpful?
Thank Bocagrlz
William M, Front Office Manager at Phoenix Airport Marriott, responded to this review

Hi Bocagrlz - Thank you for your kind review, I am so happy you enjoyed your stay with us. We look forward to you staying with us on your next visit to the Phoenix area. Safe Travels, William M Front Office Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Red Rim Bistro
Red Rim Bistro
Cuisines: American
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Phoenix Airport Marriott

Address: 1101 N 44th St, Phoenix, AZ 85008-5704
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $212 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phoenix Airport Marriott 3.5*
Number of rooms: 347
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Also Known As:
Marriott Phoenix Airport Hotel Phoenix
Phoenix Marriott
Phoenix Airport Marriott Arizona
Hotel Style:
#16 Family Hotel in Phoenix
#69 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Airport Marriott staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Phoenix Airport Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“High floors had beautiful views of the mountains if you are on the correct side.”
 of 5 bubbles ChristinaC710, 21 Mar 2017 | Read review
“East side of hotel may be furthest from freeway, but still, you are on the freeway”
 of 5 bubbles WorthHaving, 17 Mar 2017 | Read review
“Parking is plentiful in their private parking lot and it's free.”
 of 5 bubbles RajiR_12, 1 Feb 2017 | Read review
“North side”
 of 5 bubbles ColoradoChilidog, 23 Jan 2017 | Read review
“I asked for a quiet room and they game me a GREAT quiet room.”
 of 5 bubbles farhadmansourian, 16 Dec 2016 | Read review
5 of 5