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Sheraton Crescent Hotel

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626 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Reviewed 19 February 2014

The heat didn't work in the room, there were pet stains on the carpet, and the sink backed up in the bathroom. I tried I notify the hotel of these issues, but no one answered the phone when I called from my room. My colleague also had troubles with his room and service, and asked that the General Manager call...

Thank townjcvt
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, townjcvt Please accept my apologies for the issues related to your stay and your colleague. I also regret that our staff did not answer the phone to address your concerns. I personally apologize for not receiving your inquiry to contact your colleague as well. If you would be so kind at your convenience, please contact me directly to discuss...

Jackson Hole
Reviewed 18 February 2014

Friendly and helpful check in, beautiful room and I sat down to do my hour of business email catchup. Alas, the high speed INTERNET was $15/day for the fast stuff. I respect your right to set prices however you choose, but that was way too high for me for an hour the first day and 15 minutes each day thereafter......

Thank ShootInJH
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear ShootInJH Thank you for your comments and taking time out of your schedule informing us of your experience. I’m sorry that you were charged $15.00 as our normal internet price is $9.95. All guests have the option to increase the bandwidth at the prevailing price structure. If this is not the case, I’ll be more than happy to make...

Los Angeles, California
Reviewed 11 February 2014 via mobile

The person who helped me in my "to-go" orders was no help and apparently she was the restaurant manager. Both times I ordered my order took at 25 minutes to 30 minutes to get to me and the restaurant was by no means "busy".(first order was a bagel and a side of corner beef hash; second order was turkey sandwich...

Thank Coachjo1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Coachjo1 Please accept my sincerest apologies for your “to-go” order experience at the Sheraton Crescent Hotel. I have reviewed your comments with my Food & Beverage Manager and she has presented her apology as well. Your experience is not indicative of our usual service and we regret that you had this experience. Please feel free to contact me so...

Albuquerque, New Mexico
Reviewed 10 February 2014

We stayed at this hotel during a soccer tournament weekend. The room was quiet, the hallways were peaceful, and we enjoyed the pool, especially the water slide! Nothing was too much trouble for the staff - they were all very helpful and courteous.

Thank Lesley B
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Lesley B Thank you for your kind words for your recent soccer tournament weekend. We are thrilled that the property, staff and service meet all your expectations. We look forward having the soccer tournament back next year. Thanks again for sharing! Frank Casarez General Manager

Troy, Michigan
Reviewed 4 February 2014

I stayed here recently on business. I base the 4 stars on price and service...I'm sure there are many better hotels in the area, though at a much higher rate. The room itself was a 3. Clean and comfortable but old and nothing too exciting. But there were a number of things that I liked about the hotel (besides price)......

Thank Scott G
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Scott G Thanks for taking time letting us know of your recent experience at the Sheraton Crescent Hotel. We thank you for selecting the Crescent Hotel for your business travel. We are happy that our services, amenities, product, and food meet your expectations. We recently renovated our guest rooms and I’m curious to hear your thoughts on the clean...

Brighton, Colorado, United States
Reviewed 27 January 2014

This was the second time we stayed at this property as my daughter is considering Grand Canyon University. This hotel is closer to the campus than any of the hotels they recommend on the GCU website, conveniently located on the highway. Upon an early checkin they did not have the room I reserved, so they upgraded us for free, (I...

Thank Travelmom723
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

DEAR, Travelmon723 Thank you for staying a second time while your daughter is considering Grand Canyon University. We are happy that the property meet most of your expectations yet you had experienced some challenges, for this I apologize. We are sorry that the hot tub was closed during your visit as we were upgrading the area. We know that we...

Huntsville, Alabama
Reviewed 21 January 2014

We stayed at the Cresent 5 nights for a convention and enjoyed our stay very much. It is an older hotel right off the freeway that has been upgraded. The best part of the stay was the very friendly, helpful staff-- especially in the restaurants. The Bistro is the best, excellent food for dinner and breakfast buffet. Maria at breakfast...

Thank roadhound1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Roadhound1 Sounds like you a busy week in Phoenix! Thank you for your complimentary comments on the property and our staff. It’s nice to hear from our guests especially when a staff member is mentioned such as Maria and her peers. I’ll be sure to share your comments with her and the staff at the Bistro. We are happy...

Princeton, Canada
Reviewed 21 January 2014

We stayed two days for a Steel Guitar Show. I paid a few dollars extra to have access to the Private Lounge area on 7th floor close to our room. This gives 24 hour access for soft drinks, water and snacks. (Alcohol is available at an extra cost.) A Continental Breakfast each day is included. We received two $10.00 vouchers...

Thank Len L
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Len L Thanks for your nice comments. We are happy that you took advantage of the Club Lounge during your stay. The added benefits received in the club lounge are often a good value for guests wanting a little extra during a stay. We are thrilled the benefits met your satisfaction. Thanks again for sharing, Frank Casarez General Manager

Stillwater, United States
Reviewed 15 January 2014

Had a wonderful experience staying at the hotel. The rooms were roomy and clean.The staff was so friendly and attentive. The wait staff at the Indigo Bistro was the best. The coffee was hot and plentiful. On our last day in town the lacrosse training we were in town for went all day and our flight was in the evening....

Thank Diane M
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Diane M Thanks for letting us know how our staff accommodated your son after the Lacrosse training prior to your flight. We appreciate you taking time how the hotel performed during your stay. It appears that we had met all your expectations and we look forward having you back in the near future. Frank Casarez General Manager

Southern California
Reviewed 15 January 2014 via mobile

Rooms are newly renovated, with all the amenities a traveler expects. Large spacious guest rooms, bathrooms are bright. Staff is friendly and helpful. Good is delicious. I had the fish taco lettuce wraps, wonderful. Meeting space will under go renovation this summer. Large meeting rooms, smaller rooms to accommodate groups of various sizes. Location is rather odd. Not much around,...

1Thank CAevents
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear anjex, I am thrilled to hear that you and your husband enjoyed a staycation with us. Thank you for the kind words about our rooms and room amenities. Our Chef has wonderful menu and delivers equal excellent dishes. Please return soon so you can enjoy our outdoor amenities. Thank you for sharing your experience. Warm Regards, Robert Christenson Front...

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  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $167 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Sheraton Crescent Hotel Phoenix, Arizona
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Crescent Hotel staff and other travellers.
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4 months ago
Daly City, California
over a year ago
Chicago, Illinois
2 months ago
Tucson, Arizona
8 months ago

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Questions? Get answers from Sheraton Crescent Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have never stayed in a bad room”
 of 5 bubbles Idahogirl11, 11 Oct 2016 | Read review
“clean, comfortable”
 of 5 bubbles juliegoodwin123, 10 Oct 2016 | Read review
“Fridges not standard in all rooms; great views from balconies facing East or North, with less freeway noise”
 of 5 bubbles jeremybX604EO, 4 Sep 2016 | Read review
“My room had a large balcony with beautiful mountain views overlooking the multiple pools and tennis courts.”
 of 5 bubbles PaulS519, 14 Aug 2016 | Read review
“I enjoyed the sunrises over the mountains on the east side.”
 of 5 bubbles BoganInParasite, 25 Jul 2016 | Read review
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