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Embassy Suites by Hilton Phoenix Downtown North

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Traveller (86)
Room & Suite (85)
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Overview
  • Excellent52%
  • Very good29%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“light rail”(72 reviews)
“front desk”(94 reviews)
“indoor pool”(19 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton Phoenix Downtown North
Special Offer: Grand Re-Opening Offer
Hotel deals
Offers from Embassy Suites by Hilton Phoenix Downtown North
Special Offer: Grand Re-Opening Offer
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (802)
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Traveller rating
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All reviewslight railfront deskindoor poolbreakfast buffetparking garageheard museumliving roomshuttle servicebusiness tripconvention centerrooms are largeroom servicepleasant staychase fieldexcellent staywould stay here againeasy access
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111 - 115 of 781 reviews
Reviewed 1 February 2017 via mobile

The hotel is very nice, but difficult to find. The wifi is so slow not really worth the effort. The cable is so slow it's takes seconds to change channels. Also found out they don't have shuttle service to the Airport. I should have checked...More

Thank mcn001
Response from JayAnderkinGM, General Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 7 February 2017

Thank so much for your business and taking the time to write a review about your stay. I'm so excited to report that we are receiving our new Wi-Fi system later this month. You may have seen the new cabling entry points in the soffit...More

Reviewed 29 January 2017 via mobile

Hotel itself isn't to bad if a little dated and the rooms are really, really dark. They were very clean though. Service in the restaurant was terrible for evening meal and for breakfast which a waiter informed us was our problem for being demanding when...More

Thank heather r
Response from JayAnderkinGM, General Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 9 February 2017

Dear Heather R, We are sorry that you had a disappointing experience during your stay with us. Thank you for your business and allowing us to learn and take act on your feedback. I will meet with the team here and we will review the...More

Reviewed 29 January 2017

Great service, great staff, nicely remodeled, clean, spacious rooms for an older property. Location was good but was a little far out for our business meeting at the convention center! Nice options for breakfast nearby too!

Review collected in partnership with Hilton Hotels & Resorts
Thank brianoQ6522LJ
Reviewed 22 January 2017

Had the same experience you would expect from a chain budget motel. Over priced and in disrepair. Breakfast buffet was 12.50 per person including children and was poorly stocked with cold low quality food. Children running and screaming through the corridors until early morning

Review collected in partnership with Hilton Hotels & Resorts
Thank benjaminsR3753XB
Reviewed 22 January 2017

Great site with cool architecture. Bar, food, and room were excellent. Wifi was spotty So had to use a hot spot, i didn't bring it up but could have. Great restrraunts neearby, my new go to hotel in phx for business trips.

Review collected in partnership with Hilton Hotels & Resorts
Thank gianfrancob847
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 111 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 111 - USD 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (86)
Room & Suite (85)
Dining (21)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
435jaimec
28 October 2016|
AnswerShow all 3 answers
Response from JayAnderkinGM | Property representative |
Hello, We are located in Mid-town Phoenix, 2 miles from what I will call City Center. What's great about our location is we're steps from the Phoenix Light Rail System giving you full access to both, downtown Phoenix and... More
0
Votes
BBcanada123
4 October 2016|
AnswerShow all 4 answers
Response from Kathy M | Reviewed this property |
No outdoor pool, but for the business traveler, other amenities more than make up for this.
0
Votes
Room Tips
"get a room on a higher floor to avoid traffic noise"
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"The hotel is set up so that all the rooms are quiet"
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"All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for..."
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"Can not comment as to the value as the hotel was included in our tour package"
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