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Hilton Phoenix Suites

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#30 of 173 Hotels in Phoenix
Certificate of Excellence
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Hilton Phoenix Suites
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699 Reviews from our TripAdvisor Community

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Showing 680: English reviews
San Francisco, California
Reviewed 15 July 2016

There was nobody staying in the hotel. Breakfast sucks. Staff was very nice and polite. Hotel was clean and good location. Food I will rate very poor quality. Do not offer weekend packages, if you cannot provide nice cup of coffee and breakfast.."please

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 157sudhirm
phoenix, United States
Reviewed 10 July 2016

Terrible customer service - front desk staff was not very helpful and unkind to my request for different payment use of credit cards. Had to pay cash for incidentals which I had to get from ATM across the street at Bank. I was not treated as n HHonors member or greeted as such. A very terrible experience. I have never...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Emory W
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Hello Emory, I'm sorry that our policy of obtaining a method of payment in advance of your stay caused you inconvenience. Your satisfaction is important to us and I wish your experience would have been different. I know you dealt with a few individuals on my staff and we have reviewed your circumstances. Please know that our intent was never...

Las Cruces, United States
Reviewed 9 July 2016

Great Hilton Property. Try the onsite restaurant, it is to die for. Also, the rooms and property was clean, staff was friendly and the place was beautiful ! Minor room repairs needed like sliding glass door being off the tracks, nothing maintenance couldn't fix quick.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jeff W
Apache Junction, Arizona
Reviewed 9 July 2016

Excellent customer service, suites are spacious and clean..very good value.. Food was delicious and well priced.. Bar manager excels at customer service and makes everyone feel welcome. Will highly recommend this hotel. Only disappointment is the shuttle service has been discontinued.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank michellecU3444GJ
Baton Rouge, Louisiana
Reviewed 8 July 2016

This was the most pleasurable hotel experience ever! The staff were fantastic, the accommodations were excellent, and the amenities were top notch! I would recommend this hotel to anyone, with or without family members.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Sam B
Dallas, Texas
Reviewed 7 July 2016

The hotel is beautiful, the staff is beyond amazing!!!! Every employee we encountered was so happy to help with anything we needed. We got there at 7 am and we got an early checkin, that never happens anywhere. The front desk employees were awesome, they gave us excellent restaurant recommendations, sightseeing etc. etc. I did not get to meet management...

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Helpful?
Thank TomandNae
Newcastle, Australia
Reviewed 7 July 2016

We stayed here after travelling for 6 hrs after landing in LA. Front desk was excellent, he organised breakfast for us as we hadn't planned it before. Room was excellent, spacious, bed was excellent. Internet quality and connection was great. Breakfast was adequate. Definitely recommend for any traveller.

Review collected in partnership with Hilton Hotels & Resorts
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Thank J7441BKpatrickl
Wichita, United States
Reviewed 6 July 2016

I experienced a welcoming and friendly staff. Room was immaculate and spacious. I would recommend the stay to everyone. The parking was right of the Hotel easy access. All our needs were accommodated in a timely manner.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Francine F
California
Reviewed 4 July 2016

I didn't get to choose where I stayed but I would think this would be at least a 4 star and it wasn't, It's more like a 2 star for 4 star pricing. The food at the restaurant was terrible, the rooms smelled terrible. The pool area and workout rooms are a total joke. Would not recommend this place nor...

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Helpful?
Thank twhan
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for staying with us and taking the time to leave a review. I'm sorry the hotel and some of our services did not meet your expectation. I truly wish your experience would have been different. Please feel free to contact me in advance our your next stay, I know if given the opportunity, we can change the opinions...

Arlington, Texas
Reviewed 3 July 2016

The staff was friendly and always helpful. The room was great and I especially liked the bedding (super soft sheet) and I loved the pillows. The internet worked great and I just had the complimentary one. My only minor complaint would be I would have like some more tv channels. Will definitely stay her again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank jacquelinemJ9503GG

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $215 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
5 of 5