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Hilton Phoenix Suites

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#27 of 173 Hotels in Phoenix
Certificate of Excellence
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672 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Denver, Colorado
Reviewed 3 days ago NEW

Obsolete and overpriced. Everything from pool to exercise rooms to restaurant to breakfast buffet to parking to room service overpriced, not clean nor in good condition. This old Hilton has seen better days.

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Helpful?
Thank Rick D A
Dallas, Texas
Reviewed 3 days ago NEW

Not very impressed with this Hilton and I have no plans to return. Biggest issue was the non working Wifi, which is a deal breaker for a business stay. The front desk was not helpful in addressing this either, as there was a line of people complaining about this. Rooms are quite noisy, from either outside noise, inside noise from...

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Helpful?
Thank timlikestravel
FORT LAUDERDALE, United States
Reviewed 1 week ago

Great place to stay. Clean hotel with nice amenities. Even give a voucher to gym across the street as it is bigger than the one they offer. One con was room service came to early, but i let them know i was taking a call until noon and they came back later, which was nice.

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Helpful?
Thank Q2464ZDkerryc
Tucson
Reviewed 1 week ago

This downtown Hilton Suites- one bedroom was roomy and perfect for an overnight in the city. Starbucks is down the street as are many cafes. Visited the Science museum and golf nearby as well. Would recommend this hotel if you have a need for a nice hotel in the downtown area.

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Thank Nanreads
Reviewed 1 week ago

The parking attendant was very rude and unhelpful. I was ready to leave the hotel to go home but the parking pass was not working. I give my room information to the parking attendant and asked her to let me exit. But the parking attendant would not do it and she asked me to back out from the gate and...

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Helpful?
Thank peiyingx
Rolling Hills, California
Reviewed 1 week ago

Food, service and staff were rude and unhelpful. Bar closed at 11pm. I would never stay here again. Really disappointed in hotel. Only bright light was front desk staff, they tried to be helpful. Food was disgusting and limitedoptions

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Helpful?
Thank Michele B
San Diego, California, United States
Reviewed 1 week ago

Our overall experience was in the middle of the road. The room appeared nice but there were some plumbing issues. Our toilet clogged and I had to plunger it myself. Sink facet was broken and fell right off. Most staff were polite and friendly, but the bar staff were horrible and rude! Had to ask several times to be served...

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Helpful?
Thank Erin G
Tucson, United States
Reviewed 1 week ago

The room was not clean. Housekeeping needs to pay more attention to detail and the night front desk manager needs a lesson in hospitality. In the world of hospitality the hotel needs to anticipate guests needs and create options.

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Helpful?
Thank Cary B
Chennai (Madras), India
Reviewed 2 weeks ago

I stayed at the Hilton Phoenix Suites for about a month and would say the stay was comfortable. A quick suggestion though - Chefs can look at providing variety of menus as against to the same menu items. For guests who stay for a long period, variety of menus would help to choose from based on their taste/likely. I hope...

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Helpful?
Thank madhus_gopu
Rancho Palos Verdes, California
Reviewed 2 weeks ago

We traveled to the hotel for a cheer competition. The hotel was way too cold inside. We had dinner at the one restaurant in the hotel and the food was terrible! The meat was like beef jerky and the soup was cold. I do not recommend this hotel.

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Helpful?
Thank rosallynj

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $185 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
“Road noise is nonexistent unless you open your balcony door... in which case, you can see a fabulous sunset!”
 of 5 bubbles pattilong865, 21 Jun 2016 | Read review
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