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Hilton Phoenix Suites

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#32 of 173 Hotels in Phoenix
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Phoenix Suites
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703 Reviews from our TripAdvisor Community

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Showing 684: English reviews
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Knoxville, Tennessee
Reviewed 2 days ago NEWvia mobile

Overall disappointed with this hotel. The HH app says this hotel offers local shuttle service. Which was a factor in reserving this hotel. After checking in, I called the front desk to get more information about their shuttle service, which their response was "what shuttle?" I then explained that it was on the HH app and their guest service book...

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Helpful?
Thank Littletoaster
Redding, California
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

This place is great!! Staff is friendly and helpful! Rooms are very clean and there is a covered parking garage. The rooms offer room service, and there is a nice dining area in the lobby, as well as a beautiful waterfall with big golden fish. They also have elevators so if you chose you can go up high and see...

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Helpful?
Thank jdaniels1977
About Hotel's Favourite Review
Naperville, Illinois
Reviewed 4 days ago NEW

The WiFi was a disgrace to the Hilton brand. So slow and constantly dropping. It's hard to believe that this has not already been addressed by the hotel management. No one should ever have to experience such bad WiFi. Other than that the hotel was pretty good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Phil N
Phoenix, United States
Reviewed 5 days ago NEW

Changed my accommodations from 2 Queens to a king. Not willing to correct their error. They just kept apologizing but made no real attempt to fix the error. Hilton talks a good game about making the experience great but it is truly just lip service. They just want your $$s

Review collected in partnership with Hilton Hotels & Resorts
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Thank scottgA3569QA
Torrance, California
Reviewed 6 days ago NEW

There was a leak from the bathroom that wet the whole rug through the wall, into the bedroom. They moved us. Then the next night, the next door guests were bumping music and screaming til 4:30am. The staff was notified 4 times. They spoke to them a few times but nothing was resolved and we didnt sleep til 5am.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank janelF7936XH
Mesa, Arizona
Reviewed 1 week ago

My husband and I stayed here for an early Valentine's get away. We have stayed here several times in the past. We hosted our daughter's wedding reception here 17 years ago. It's obvious the property is ready for a facelift. The room rate exceeded quality. Staff was friendly and efficient. Quality of food was good.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Cynthia J C
Reviewed 1 week ago

This Hilton pleases me. Walking in, I was immediately taken aback by the beauty of the inside of the hotel. It was even more impressive seeing it from the seventh floor of the hotel. And every staff member was on the ball. Whether bringing a luggage cart right up to my car door or the maintenance man who saw me...

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Thank Tony D
Phoenix, Arizona
Reviewed 1 week ago

This hotel is very centrally located and an easy Uber/Lift/Taxi to Downtown but the better choice may be using the Light Rail that is less than a block from the Hotel. This hotel has all of the amenities but may benefit from some remodeling in the main area. The rooms are very nice and the staff is amazing.

Review collected in partnership with Hilton Hotels & Resorts
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Thank John F
Henderson, United States
Reviewed 1 week ago

Great Hotel. Great Location. I was a very clean and quiet expereince. The staff was professional and courtoeous. All of the room amentities were appropriate. The location of the hotel was right near downton Phoenix and very convenient to get to anything. The pool in indoors.

Review collected in partnership with Hilton Hotels & Resorts
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Thank W6892WYjohnh
urbandale, United States
Reviewed 3 weeks ago

This is a very dated hotel. Some staff were nice and helpful. Others weren't at all. Front desk staff was terrible. The room was very dated with old furniture and a very small bathroom. The shower was terrible. The entire hotel is dark and dreary.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank William W

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $217 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz and Hotels.com so you can book your Hilton Phoenix Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
5 of 5