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Embassy Suites by Hilton Phoenix Airport

Booking.comUSD 117*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Phoenix Airport
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1,007 Reviews from our TripAdvisor Community

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West Islip, New York
Reviewed yesterday NEW

Stayed in Embassy as it was close to airport. Room smelled a bit musty but bedding and bathroom seemed clean. Kitchen area lacked some essentials such as silverware and paper towels. Pool was open and very busy but did not go in. Went to free happy hour and that got packed (for good reason...it was free) Also had the free...

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Helpful?
Thank flyinhi208
Ogden, Utah
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Hotel was was very accommodating, staff was nice, and the extras of breakfast and managers reception was great. Would definitely stay here again. Staff text periodically to make sure everything was going good and if needed anything.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Jillybean364
About Hotel's Favourite Review
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jillybean364, Thank you for your wonderful review! We are so happy that you stayed with us and enjoyed your time. Our text feature creates that added line of communication to ensure a fabulous stay. See you again, Vanessa Ramos vanessa.ramos@hilton.com

Phoenix, United States
Reviewed 3 days ago NEW

Paid extra for pool view and did not receive pool view. Staff seemed to not care. Wifi did not work. Loud and obnoxious guest was allowed to harass others. Great location, close to airport and shopping

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amy E
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Amy E, We apologize for your experience with us. We value your stay with us and hope to make it right in the future. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Corona, California
Reviewed 4 days ago NEW

I was aware of your cancellation fee and I had every intention of staying in the hotel. My son was out there with my parents for a baseball tournament and we planned on joining them. During the game my son was injured and will need medical treatment with possible surgery. My parents are turning around tomorrow for us to get...

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Helpful?
Thank misspele7
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

When I pulled up your reservation it showed it was cancelled through central reservations and not through the hotel itself. I want to apologize for what they told you and for the stress and inconvenience that they may have caused you. You will absolutely not be charged for cancelling for a family emergency. I hope your son will be okay...

Salt Lake City, Utah
Reviewed 4 days ago NEW

Great place to stay, very accessible from either side of the road. Hotel staff was very friendly and accommodating. Your approximately about 4 miles away from the airport. If you need a great place to stay this would be the place.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank VictorG1
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear VictorG1, Thank you so very much for your awesome review of our hotel! We are delighted to read your highly detailed review!! We hope to see you again in the near future. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

California
Reviewed 5 days ago NEW

Bathroom door stuck closed and a rodent in the room. No response but a sorry from the front desk. Location advertised was "airport" but is a ways away from the airport. Parking was left a ticket on my car when I had the parking pass on my vehicle.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank dennisk766
Pasadena, United States
Reviewed 1 week ago

I arrived late Friday night and had to wait over 45 minutes for a hotel shuttle from the airport to the hotel. The clerk at check in was friendly. The overall decor of the hotel requires a major renovation. My room felt drab and furnishings were mismatched. There was also a weird stuffy smell in my room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q8674XZanna
Dallas, Texas
Reviewed 1 week ago

This property is not like the typical Embassy Suites. It has a charming pool area, but the property is aging. The happy hour was disappointing in an overcrowded top floor bar with a long line to get drinks and few snacks. The small breakfast room and food were not up to par, again with few choices, long lines, and limited...

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Helpful?
Thank ProfDallas
Salt Lake City, Utah
Reviewed 1 week ago

I stay at Embassys all over the country. This is one of the worst. Not a nice part of town. Building looks like an old apartment building converted to an Embassy. The staff was particularly unhelpful. They didn't have codes for free internet access. Don't stay here. The pool is open until midnight so the kids are making noise to...

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Helpful?
Thank Jay B
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jay B, We apologize for your lack of comfort while staying at our property. Our management team is currently reviewing the details of your stay to ensure that your sentiment has not gone unheard. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Columbus, Ohio, United States
Reviewed 1 week ago

This was an OK spot. I liked the hotel itself- nice pool area, bar and restaurant on the top floor- but the neighborhood it's in is a little sketchy. It is also not exactly right next to the airport. It's about a 15 minute drive so plan accordingly if you are headed to the airport!

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Helpful?
Thank justinrC133WE
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear justinrC133WE, Thank you for your review and your stay with us . We appreciate your business and hope for your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $137 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Priceline, Travelocity, Hilton Hotels Direct, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Embassy Suites by Hilton Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
4 questions
Ask a question
Sierra Vista, Arizona
over a year ago
longwood, fl
8 months ago
Norfolk, Virginia
over a year ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from pool area”
flyinhi208, 29 May 2017 | Read review
“Find another Embassy”
235JayB, 19 May 2017 | Read review
“Do not book here - go somewhere else!!!”
JJA735, 12 Apr 2017 | Read review
“Top level, 4th floor was nice. No running noise or foot traffic above your head.”
tsandra, 10 Apr 2017 | Read review
“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
Buckeye7821, 2 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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