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Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
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936 Reviews from our TripAdvisor Community

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Showing 930: English reviews
Sahuarita
Reviewed 2 days ago NEW

Not your typical embassy suites. Expected a nice up to date room, this was not. Disappointed in the cleanliness or lack of in the room. Separate charge for internet, should be complimentary in my opinion

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jonij2017
Reviewed 4 days ago NEWvia mobile

Did not get a warm fuzzy feeling upon entering the lobby. The room had a sliding glass door that the wind howled through, had to wedge the door closed to be able to sleep. On the plus side happy hour buffet was great.

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Helpful?
Thank Raymond S
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Raymond S, Thank you for your recent stay with us. We apologize for the discomfort felt due to the sliding glass door. We have looked into your suite with our Engineering team to ensure that your experience is not repeated. We are happy that your experience with Happy Hour was a plus along our light snacks/buffet. We look forward...

Watsonville, California
Reviewed 5 days ago NEW

Was in Town for a Cheer Competition and for the amount of time we spent in the room it was just fine. Beds could be Larger My Husband and I couldn't sleep on the same bed. And we are not Huge people. So King size or Minimum Queen size would have been so much better!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Beatriz R
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Beatriz R, Hosting for cheer competitions has proven to create such a wonderful energy all through our property, thank you for staying with us. We hope that your bed size does not keeping you from staying with us again. Please don't hesitate to request a room with larger beds as we will be happy to accommodate you and family....

AZ
Reviewed 1 week ago

AC didn't work all night...temperatures were 78 in the room even with the window open (no breeze that night). Reported in the morning and the staff was very friendly and apologetic, but suggested that the "two pipe" heating/cooling system means that cooling during the night was not possible. Hard to believe for Phoenix, AZ

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B8630XOjohnb
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear B8630XOjohnb, Thank you for your recent stay with us. We apologize for the a/c issues that you came across during your stay with us. We are glad to know that our morning staff was able to greet you kindly however, we understand the discomfort that you may have encountered. We have looked into your unit and have placed alternatives...

Baltimore, Maryland, United States
Reviewed 1 week ago

My work was close by which was why my employer chose this place. Embassy Suites are B level on a good day. This place was a C-. Old and in desperate need of reno. Staff was very pleasant and the bed was comfortable. Breakfast was good. The chef made great omelettes and the pancakes and French toast looked good. Don't...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Hillary N
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Hillary N, We are so happy that to have you as our guest. We appreciate your kind mentions of our wonderful staff and your wonderful breakfast experience. Although, you may not select us again we do hope for you to continue to stay Embassy Suites by Hilton as we have many hotels all throughout the U.S . Should you...

Grass Valley, United States
Reviewed 1 week ago

The staff at this hotel was extremely helpful and kind. The rooms were clean and comfortable...especially the beds and pillows! The shuttle driver offered to drive us around town if we wanted to go out. The entire experience was excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank M4475JCannh
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear M4475JCannh, We appreciate your review very much, thank you! We are so thrilled that you enjoyed your stay with us and look forward to your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Saint Paul, Minnesota
Reviewed 1 week ago

I'm usually a big Embassy Suites fan, but I can't rate this one better than average as it is a rather dated property that needs a lot of work. While all of the essentials function fine, the bathrooms & showers are small, the TVs are average size with dated remote controls, the windows were not well insulated, and the bed...

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Helpful?
Thank Ron R
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Ron R, Thank you for your recent stay with us. We appreciate your loyalty to our family of brands and do hope that you continue to select us as your preferred hotel company. We are sorry that your stay was below your expectation. Our staff truly goes above and beyond daily in sharing the light and warmth of hospitality...

Gahanna, Ohio
Reviewed 2 weeks ago

We really enjoyed this Embassy. The location was great with close access to restaurants and entertainment within the city. Reception staff were great, quick and easy to the room. Breakfast was good, and even though the property was seemingly full, no major lines or long waiting.

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Helpful?
Thank Tina C
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Tina C, We are so happy to read all the wonderful details of your stay with us. We look forward to your return! Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Yuma
Reviewed 2 weeks ago

Great place to stay. The price is great, the location is great, the staff is great. Rooms are clean and comfortable. The breakfast is awesome and the Happy hour makes it a great place to end your busy day...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank R8310JPstevenl
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear R8310JPsteveni, Thank you for your review. We are so thrilled to learn that your stay was a success. As always, we look forward to your future stays with us. Thank you for your continued support, we enjoy having your group stay with us. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

Upper Marlboro, United States
Reviewed 2 weeks ago

The breakfast experience was absolutely awesome! I could not believe it was all complimentary. Pancakes, eggs, waffles, omelets...you name it the chef at the grill made it for you. The chef and wait staff provided exceptional customer service. And the food was delicious!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Latara M
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Latara M, Thank you for your wonderful 5 bubble review of our hotel! We are so delighted that you were able to enjoy your stay in comfort. We look forward to your return. Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $218 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, HotelsforEveryone, Priceline, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
4 months ago
Norfolk, Virginia
11 months ago

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
“find another hotel.”
 of 5 bubbles stcrmora, 10 Oct 2016 | Read review
“Ask for a good view...”
 of 5 bubbles donnab748, 10 Oct 2016 | Read review
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