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Best Western InnSuites Phoenix Hotel & Suites

Booking.comUSD 88*
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#41 of 174 Hotels in Phoenix
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western InnSuites Phoenix Hotel & Suites
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923 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western InnSuites Phoenix Hotel & Suites
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Showing 892: English reviews
Reviewed 20 November 2016

Overall the hotel was good. It included a morning breakfast and a social hour with beer/wine and snacks. The pool was average. During our stay there was too much ?chlorine in the water and bleached our swimsuits and irritated our skin. When we complained about the issue they came and checked the levels and said the pool was fine. (i...

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Thank Andrea W
East Wenatchee, United States
Reviewed 18 November 2016

We normally stay at Best Western and were in town for the Nascar race so we were willing to pay a little more to stay at a chain we trusted. The tub spigot was loose; the ceiling was cracked above the tub; shower only put out half the water (the rest came out the tub spigot); the tub drain backed...

Review collected in partnership with Best Western
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2Thank janetsS8671LK
mila s, Guest Relations Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review

I'm so sorry to hear that you did not enjoy your stay. I have forwarded your review to our General Manager and will follow up with the cleanliness issue with our executive housekeeper. I would like to thank you for your review. If not made aware of these issues from our guest then we are not able to fix and...

Vancouver, Canada
Reviewed 17 November 2016 via mobile

I chose this hotel as a step up from a discount chain. Mistake, as the discount chain provided a better experience. The pros: buffet breakfast and an afternoon happy hour with complimentary beer and wine. However, there are not enough tables and chairs in the small room, which was monopolized by one large group. The A/C worked well. Cons: Bed...

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1Thank Yaletowner
mila s, Guest Relations Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review

I'm so sorry to hear that you did not enjoy your stay. I have forwarded your review to our General Manager and will follow up with the cleanliness issue with our executive housekeeper. I would like to thank you for your review. If not made aware of these issues from our guest then we are not able to fix and...

Tehachapi, United States
Reviewed 16 November 2016

The Best Western Inn and Suites was very clean and the workers there were very kind and patient. The location was very handy to get around the northwest side of Phoniex. The pool and the spa were in great shape.

Review collected in partnership with Best Western
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Thank michaelpF4458RM
El Paso, Texas
Reviewed 15 November 2016

Our room (suite) was okay, it could use so upgrading. The mattress was too soft and saggy. The room was clean and the breakfast was good.We only stayed overnight as we were in Phoenix for a family visit.

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Thank nhrelp
New York, NY
Reviewed 14 November 2016

after a two week trip staying at time share units it was nice to be able to complete the last 3 days of our trip at a friendly and dependable hotel such as Best Western We always look forward to the breakfast and especially the ability to make a fresh waffle..

Review collected in partnership with Best Western
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Thank I594IMrichardm
Bogota, Colombia
Reviewed 11 November 2016 via mobile

...but I just didn't like the location... The check-in was smooth and quick. The room was a little dated but very comfortable and spacious. The housekeeping was good (invisible, because I never saw them) the room eas always clean when I arrived. The social hour was nice with the complimentary snacks and soda/beer/wine. This was a great value. I did...

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Thank Marti_R_Cortez
Tucson, Arizona
Reviewed 2 November 2016 via mobile

We travel for Veterans funeral services a few times a year and always stay here when in Phoenix. The staff is amazing, friendly and always goes out of their way to make us feel welcomed. Rooms are clean and comfortable and the hotel in general is quiet (we have never experienced any loud parties or other shenanigans). Will definitely be...

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Thank Kurthin
Glendale, United States
Reviewed 1 November 2016

People were friendly. Service was timely. Your staff is great. Grounds around the pool were nice (gotta watch those cacti though) and impressive. Plenty of parking. Breakfast. While my home was being fumigated, I stayed in your hotel. It's been many years since I stayed in a hotel. Your hotel is among the best by comparison. My friends came to...

Review collected in partnership with Best Western
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Thank Jo J
Tucson, Arizona
Reviewed 1 November 2016

Always the go to for my hotel stays when in the area. It has the basics I look for when staying. Is it Clean - Yes. Is Staff professional and knowledgeable - Yes. Is it comfy - Bed & Pillows - Yes although i travel with my own pillow as well. Does breakfast offer something good for you and goodies...

Review collected in partnership with Best Western
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1Thank Cheri H
mila s, Guest Relations Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review

Hi Cheri, Thank you so much for all your reviews. We love having you as a regular stay with us. It shows us that we must be doing something right! See you again soon! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about Best Western InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $106 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Best Western InnSuites Phoenix Hotel & Suites Arizona
Hotel Style:
#5 Green Hotel in Phoenix
#8 Best Value Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#54 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Best Western InnSuites Phoenix Hotel & Suites staff and other travellers.
14 questions
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Questions? Get answers from Best Western InnSuites Phoenix Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a handicapped suite, it was more than I needed but I enjoyed the extra space anyway.”
lindakN7394OI, 22 May 2017 | Read review
“The Presidential Suites are nice, if you stay out of the Jacuzzi!!”
Dr.DonFromDenver, 16 May 2017 | Read review
“stay at a different hotel”
w0rldtraveler08, 15 Apr 2017 | Read review
“Avoid any room on the far east side where housekeeping and maintenance are.”
Riverkilt, 8 Apr 2017 | Read review
“Some rooms face the pool.”
ruthbrown27, 25 Feb 2017 | Read review
5 of 5
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USD 88* /night
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Prices are for 1 room, 2 adults
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