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BEST WESTERN Airport Inn

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BEST WESTERN Airport Inn
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716 Reviews from our TripAdvisor Community

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Showing 650: English reviews
AZ
Reviewed 2 weeks ago

BEWARE! I have stayed at this hotel for many, many years and to my surprise they changed the policy on keeping your car there while you fly out of town. Their new policy says that you can only park your car there for an extended amount of days ONLY IF you make your hotel reservations directly with the hotel. Prior...

Review collected in partnership with Best Western
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Helpful?
Thank JESUSISLORD
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you so much for your feedback. We apologize for any inconvenience caused to you during your stay. Our sleep, ride and fly has gained such popularity that we had to limit the number of spaces allowed. We welcome you to call the hotel prior to booking your reservation and check parking availability. Our courtesy shuttle continues to operate 24/7....

Wellington, New Zealand
Reviewed 2 weeks ago

Having read the reviews I had quite low expectations. Our room was clean and comfortable with two queen size beds. Shower was good, everything was spotless and we had a good sleep without noise. Check in service was friendly and helpful. Nothing to dislike.

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Helpful?
2Thank Lyndle
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you for sharing your comments about your stay with us. Cleanliness is one of our top priorities. We take great pride in providing each of our guests with clean, comfortable accommodations. We hope to see you again and be your choice hotel when traveling to or from Phoenix. Kind Regards, Griselda Mena Assistant Manager

Manila, Utah
Reviewed 3 weeks ago

My daughters were flying in from Portland, OR, arriving late. Booked this because it was close to the airport. I arrived about 5:30 p.m. My daughters landed at 9:00 p.m. At 10:30 p.m. I got a call from my daughter, "where's the shuttle?" At the front desk, I was told that although the shuttle goes to the airport every 20...

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Helpful?
Thank Guy D
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We're very sorry that we could not provide you with a satisfactory stay. I've spoken to my driver on duty for the date in question and she informed me that there were two other people who were not signed up for our shuttle who were trying to board. We apologize for any confusion and inconvenience when informing them that they...

Orono, Maine
Reviewed 3 weeks ago

Took the shuttle from and back to the airport, and although we had to wait about 45 minutes because the first shuttle was full, the driver was friendly and helpful. Front desk staff was friendly and efficient, room was clean and the bed comfortable. Although they don't have free breakfast the attached Rhode House restaurant was very good. We needed...

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Helpful?
1Thank Maine04473
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you kindly for your wonderful feedback about your recent stay at our hotel. We hope that you can visit us again soon! Kind Regards, Griselda Mena Assistant Manager

OCEANSIDE, United States
Reviewed 4 weeks ago

I was very surprised of the Best Western Quality. I stay mostly in Best Westerns. No morning Breakfast, smelly room and out dated room. The only updated thing in the room was the alarm clock. In a total pinch and needed a place to stay I guess it worked. I understand it was by the airport, but between the airport...

Review collected in partnership with Best Western
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Helpful?
Thank Mark J
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you so much for your recent stay! We're very sorry that we could not provide you with a satisfactory stay. We value your feedback and will be using it to implement changes to better our services. Once again, we apologize for any inconvenience caused to you during your stay. Respectfully, Griselda Mena Assistant Manager

Woodland
Reviewed 15 December 2016

Great simple hotel. Great staff and pool. Clean room and bathroom. Utilized the free shuttle to and from the airport and had no problems. The restaurant on the property is good but not great. In room dining menu is limited but overall experience was great. I will stay again.

Review collected in partnership with Best Western
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Helpful?
Thank Aldrin G
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you kindly for your wonderful feedback. We'll be sure to share your comments with our hotel and restaurant staff as well. We're always looking for ways to better our services and your feedback allows us to implement the necessary changes to provide a better experience for future guests. We look forward to your next visit! Warm Regards, Griselda Mena...

Pilot Hill, California
Reviewed 12 December 2016 via mobile

Super clean rooms, friendly staff & close to the airport. We had s 13 HR lay over at night and this hotel has a free shuttle to and from the airport and was on time. Great customer service for such a short stay.

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Helpful?
Thank Karebear1966
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for choosing us to host your stay. We're glad that you enjoyed our accommodations and services. It is our hope that you can visit us again the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

Eugene, Oregon
Reviewed 11 December 2016

Good location with a very good restaurant and bar attached. Some rooms can get freeway noise but earplugs were furnished. Overall this was a good place to stay. Easy access to pdx and reasonable price

Review collected in partnership with Best Western
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Helpful?
Thank janetcE6040CF
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you so much for taking the time to share your feedback about your stay at our hotel. We're glad to hear that you enjoyed your stay and proximity to the airport. Our hotel is ideal for guests flying in and out of Sky Harbor International Airport. Our free 24 hour shuttle and restaurant on site are just a few...

Sanford, Me., United States
Reviewed 6 December 2016

Found this place to be located near airport. Room was clean, Staff was friendly. Airport noise to be expected so run a fan to help mask noise. Restaurant did not open till 6am so it did not get used as we had dinner off site before arriving.

Review collected in partnership with Best Western
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Helpful?
Thank susansB6774DR
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you kindly for sharing your feedback about your recent stay at our hotel. You comments mean a lot to us. It is our hope that you can make us your choice hotel when traveling to/from Phoenix. Sincerely, Griselda Mena Assistant Manager

Reviewed 6 December 2016

Chose based on Trip advisor reviews. Close & convenient to airport, room was clean, friendly staff. Would recommend one of the inner pool side rooms. We had an outer room & it was OK. We had a late flight in, staff was very welcoming. Attached restaurant/bar closed at 11:00pm which was kind of a bummer since we would have liked...

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Helpful?
Thank annapR3493QD
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your wonderful comments. We're glad you enjoyed your stay. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
BEST WESTERN Airport Inn is just one mile from Sky Harbor International Airport and offers free 24-hour airport transportation, free wireless internet access and complimentary coffee and bananas every morning from 3AM-7AM. Our restaurant located next door offers a casual atmosphere for breakfast, lunch or dinner. A few of our many services and amenities available to our guests include a business center, outdoor swimming pool, hot tub, saunas and a four station fitness center. Our eco-friendly guests rooms feature Serta Chesire matresses and 37 inch flat screen televisions with HBO. ... more   less 

Additional Information about BEST WESTERN Airport Inn

Address: 2425 S 24th St, Phoenix, AZ 85034-6806
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $106 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Airport Inn 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Airport Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
BEST WESTERN Airport Inn Phoenix, Arizona
Hotel Style:
#9 Best Value Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Airport Inn staff and other travellers.
7 questions
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Prescott, Arizona
Washington DC, District of Columbia
Hyde Park, Utah
1 month ago
Okehampton, United Kingdom
over a year ago
Benson, Arizona
over a year ago

See all questions (7)

Questions? Get answers from BEST WESTERN Airport Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else if you want to sleep!”
 of 5 bubbles 705guyd, 2 Jan 2017 | Read review
“facing pool should be quieter”
 of 5 bubbles acarb83, 19 Nov 2016 | Read review
“Many of the rooms have balconies that overlook the pool.”
 of 5 bubbles chrissY3562BM, 1 Nov 2016 | Read review
“No elevator available.”
 of 5 bubbles dawgmanmike, 17 Oct 2016 | Read review
“Fill up your rental care before you check in, room 132 faces the inside courtyard and pool/hottub”
 of 5 bubbles Born2runLondon, 12 Oct 2016 | Read review
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