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Hilton Garden Inn Phoenix North Happy Valley

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#37 of 173 Hotels in Phoenix
Certificate of Excellence
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Hilton Garden Inn Phoenix North Happy Valley
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404 Reviews from our TripAdvisor Community

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Showing 399: English reviews
Camp Verde, Arizona
Reviewed 2 days ago NEW

Stinky room bad service unfriendly and unhelpful staff breakfast looked great but was awful not sure we could return or refer this place only upside bed was comfy but too many bad experiences and a staff to busy to help

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank crystalcD8758OO
Rigby, Idaho
Reviewed 4 days ago NEW

This is a typical Hilton Garden Inn. I had no problems checking in and I received the room I selected online. As a HH Diamond I was not given an upgrade. Breakfast was good, although some items were not quickly replenished - it seems the staff was a little short on help. The day I arrived the magnets that hold...

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Helpful?
Thank ajnuff
Yuma, United States
Reviewed 4 days ago NEW

The personnel was very kind and the hotel accommodations were spot on. My room was clean and no stinky smells like other places I have stayed. It was close to places to eat as well as had a restaurant inside. I will be staying at this Hotel again in the near future.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank troyr644
Globe, Arizona
Reviewed 1 week ago

Spent just one night here in the valley, and had not been to the northwest area of Phoenix in quite awhile. The hotel is easy to find, and is located in a newer commercial/industrial area near the Deer Valley Airport. The surrounding neighborhood is modern and clean, as is the hotel itself. They have an outdoor pool, (but in January...

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Helpful?
Thank Cheryal
Phoenix, Arizona
Reviewed 1 week ago

This was one of the worst experiences I've had at a Hilton Garden Inn, and I have stayed in many. The check-in was slow, there only seemed to be one person working as there were people with never-ending questions about the area in front of me. Perhaps calling someone else to help check in your quests would help. I thought...

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Helpful?
Thank PSKZ
Ruthy K, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Dear PSKZ, Thank you for taking the time to share your experience with us. I am so sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I want to assure you that...

Scottsdale, Arizona
Reviewed 1 week ago

I stay at Hiltons very often for business and am a Hilton Honors member. When I showed up there was no one at the front desk for 20 minutes and I had to hunt around to find someone to check me in. He was impolite and acted inconvenienced and neglected to give me my honors bag. The food and the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mollie P
Ruthy K, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Dear Mollie P, Please accept my sincere apologies for the issue you experienced at check in. There are times when the front desk agent may have to leave the desk to assist another guest. I am so sorry for the inconvenience this caused and for the less than perfect service you received. I have addressed your feedback directly with my...

Columbus, Indiana
Reviewed 2 weeks ago via mobile

We stopped at this hotel for one night as we traveled from Indiana to California. It was our last night on the road, so we were getting a bit travel-weary. This hotel was easy to locate off of I-40. The lobby looks identical to almost every Hilton Garden Inn I've stayed at. This isn't a bad thing, just very predictable....

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Helpful?
Thank RunningMom47201
Safford, Arizona
Reviewed 2 weeks ago

I only used the hottub and room. It would have been nice if the Saturday morning breakfast was available earlier. The checkin staff was great and he helped us quickly. Once checked in we relaxed and enjoyed the comfort of the room. The hottub had to high of chemicals.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank genem579
Munich, Germany
Reviewed 2 weeks ago

Great value. Appreciated made to order breakfast. Clean, fast self service laundry ($3.75 wash & dry). Fire pit a nice touch. I'll come back. Arizona State Park office is close by and worth a visit for info about local hiking / fishing / etc. Upscale shopping a few blocks north.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank MilitaryCouple
Saratoga Springs, New York
Reviewed 3 weeks ago

Everything was perfect for us. The location was close to everything. Check in and out was fast and courteous. The only complaint was that the breakfast area was subpar. Not sure if they were short staffed or what, but that was the only bad thing about our staff. ... The rooms were neat, clean and smelled fresh. They included a...

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Helpful?
Thank KiaTy625

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
From our wonderful well appointed guest rooms to our on on-site catering and audio visual, we have everything you need to make your next trip or event extremely memorable and a huge success. Being the only area hotel serving cook to order breakfast buffet along with our lounge and restaurant with dinner and daily with evening room service, we take great pride in serving you! Located just minutes from dozens of eateries, shopping and other local venues we are in the perfect location and our complimentary shuttle service within 5 miles satisfies most needs. Call today to learn about our SPECIAL OFFERS...We understand it is our job to make you look good! ... more   less 

Additional Information about Hilton Garden Inn Phoenix North Happy Valley

Address: 1940 W Pinnacle Peak Rd, Phoenix, AZ 85027-1264
Region: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Price Range: $124 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix North Happy Valley 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix North Happy Valley Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hilton Garden Inn Phoenix North Happy Valley Arizona
Hotel Style:
#36 Family Hotel in Phoenix
#37 Business Hotel in Phoenix
#48 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Phoenix North Happy Valley staff and other travellers.
1 question
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Halifax, Canada

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Questions? Get answers from Hilton Garden Inn Phoenix North Happy Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure if the walls are thin or the people next door were extra loud. I think it was the later.”
 of 5 bubbles KiaTy625, 30 Dec 2016 | Read review
“Top floor gives great view of city lights”
 of 5 bubbles jennifersC4621FZ, 8 May 2016 | Read review
“Ask for something on the south side. Not able to hear from Freeway and train sounds on the north.”
 of 5 bubbles JimO80, 18 Nov 2015 | Read review
“Laundry and exercise room.”
 of 5 bubbles patcK70GK, 20 Oct 2015 | Read review
“One without a Beetle Infestation”
 of 5 bubbles susanpv, 14 Jul 2015 | Read review
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