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Pointe Hilton Tapatio Cliffs Resort

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331 Reviews from our TripAdvisor Community

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Showing 323: English reviews
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Temecula, California
Reviewed yesterday NEW

Inside and outside are kept immaculate. Older property that has been nicely maintained over the years. All rooms are suites and many have adjoining rooms for large families. The living room has a sleeper sofa. Maid service was prompt and efficient. Hilton reward program members receive 2 daily tickets for a continental buffet breakfast but hot foods (omelets, eggs, bacon,...

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Helpful?
Thank Jim K
Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

1st visit to Arizona and we stay at the Point Hilton Tapatio Cliffs Resort. Absolutely amazing, breath taking and staff was just "absolutely awesome". would defenetly stay there again. Visited the Botanical Garden and experience the history of Cactus. Never seen some many different types of Cactus. "Interesting experience"

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Helpful?
1Thank lrobin26
About Hotel's Favourite Review
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing our property for your first visit to Arizona. It’s great to hear that you enjoyed your time with us and will return. We look forward to serving you again soon.

Simi Valley, California
Reviewed yesterday NEW

We stayed here for 2 nights. Even though hotel was fully booked, we had an amazing time and it didn't see too crowded. Pools were great. We also played tennis, courts were perfect. Rooms were comfortable and roomy. I liked that our room was close to the main pool area. There was plenty of parking, but parking was tight and...

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Helpful?
Thank SimiValley_CAMomof3
troutdale,oregon
Reviewed yesterday NEW

Lookin for a little R&R---loved the adult pool & bar (Nick is best bar guy),Catch a few rays there with a poolside drink or nibbles.Hot tub isn't that hot.Rooms very clean with lots of room-didnt get to penthouses (on hill) but looked nice for privacy.The house/bar restaurant was great (not the fancy one which we couldn't get into but has...

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Helpful?
Thank brucer1
Green Bay, Wisconsin
Reviewed yesterday NEW

The resort is beautiful, and centrally located. We spent 5 days here, and the only complaint is the parking. There are approximately 12 rooms in each building and only 5 car spaces. Most days we had to walk up and down several steep hills to get to our room after finally finding a parking spot. If you are into hill...

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Thank Sisters_10
Warren, Ohio
Reviewed 2 days ago NEW

I was surprised by this Hotel - it is more of a Motel in my opinion, as most park in front of their rooms. The staff that we encountered from the valet, to the front desk, to the restaurant staff, to the shuttle employees were extremely pleasant and helpful. That being said, we booked what we thought was the nicest...

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Helpful?
Thank kmiller123
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your review and compliment about our staff. I’m sorry that the Signature Suite you were in, while much larger than our standard suites, was not part of our recent suite renovation. If your plans bring you back to Phoenix, we hope to have the opportunity to serve you again. Perhaps you would enjoy a suite in our...

Mount Prospect, Illinois
Reviewed 2 days ago NEW

This is a great resort, located right between North Phoenix downtown making it both convenient to everything and a nice getaway when you just want to relax in the mountains with a great view. We were here for Spring Training and loved our stay, especially our "Cliff Side Suite" which is located away from the lobby, up the side of...

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Helpful?
Thank EMSkyles
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your very positive review. It is disappointing to hear that we missed a 5-star review but we’re happy to hear that you enjoyed your overall visit and would stay with us again. I’m glad you had an opportunity to visit our spa and fine dining restaurant. We appreciate the compliments about both. Come back again.

West Deptford, NJ
Reviewed 3 days ago NEWvia mobile

Good place for a sunset cocktail on the Terrace at the top of the hill at The Pointe. Poor signage once you're up there to know where to enter the place. Spectacular views of Phoenix and the valley as the night progressed. We decided to stay for dinner, and though reservations were required (which we did not have), the manager,...

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1Thank NanPie
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your stay with us. It’s wonderful to hear that you enjoyed your experience at our fine dining restaurant. The views are definitely spectacular. We offer complimentary shuttle service anywhere on the property to make getting around much easier. We value your business and hope to have the opportunity to serve you again.

allen
Reviewed 3 days ago NEW

The resort area is beautiful with fantastic views. The pool is a great place to hang out and the Cascade Cafe was yummy and the staff very friendly. My complaint is with the front desk. Everyone we encountered there was very unhelpful and in some instances down right rude. The bell staff was talking about who they should help in...

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Helpful?
Thank slkallen
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate hearing from our guests whether it is with positive or not so positive comments. Our goal is to provide a perfect stay for every guest and it sounds like we missed that goal with you. Your compliments about the beauty of the resort, pool and pool staff are very nice to hear. I am disappointed and apologize for...

Phoenix, AZ
Reviewed 4 days ago NEW

We live just over the mountain from the Pointe Hilton Tapatio Cliffs Resort, and have stayed there, when my wife was interviewing for a position in The Valley of the Sun. We have put up visiting family there on two previous occasions, and as HHonors Diamond members, with millions of HHonors points, we have usually used those points for the...

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Helpful?
Thank Bill_Hunt_AZ
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We value your business as a HHonors Diamond member and appreciate your taking the time to post this detailed review. Thank you for choosing our property to host your family when they come to visit you. Your many compliments are very much appreciated. Although you haven’t personally stayed with us in 19 years, we hope one day you will come...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $168 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs Resort Phoenix, Arizona
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#62 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get away from the main lobby area. Its definitely worth it to upgrade to a Cliffside or Mountain Suite.”
 of 5 bubbles EMSkyles, 28 Mar 2017 | Read review
“Main building in best. Mountain view second best. Building 9 not good.”
 of 5 bubbles 397mattp, 23 Mar 2017 | Read review
“Go somewhere else”
 of 5 bubbles DMurrayAZ, 20 Mar 2017 | Read review
“See my review - ask for area best for reason(s) you are there. The resort fee, which includes the in-room wifi, is standard, but worth it!”
 of 5 bubbles ginasP2064CN, 19 Mar 2017 | Read review
“do not accept building 21 until the elevator is fixed”
 of 5 bubbles Charlie3446, 16 Mar 2017 | Read review
5 of 5