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Pointe Hilton Tapatio Cliffs Resort

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318 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Brighton, United Kingdom
Reviewed yesterday NEW

Thiis is our 3rd stay at this hotel, and I really wanted it to be better than the last time. last time we had a room almost at the top of the resort, and we did not have any hotel water, despite running the water for at least 20mins ( what a waste especially in Arizona). I didn't want to...

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Helpful?
Thank normanpeters
Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

1st visit to Arizona and we stay at the Point Hilton Tapatio Cliffs Resort. Absolutely amazing, breath taking and staff was just "absolutely awesome". would defenetly stay there again. Visited the Botanical Garden and experience the history of Cactus. Never seen some many different types of Cactus. "Interesting experience"

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1Thank lrobin26
About Hotel's Favourite Review
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing our property for your first visit to Arizona. It’s great to hear that you enjoyed your time with us and will return. We look forward to serving you again soon.

Reviewed 2 days ago NEW

This place is all about the location. Rooms are not impressive, but do the job. The resort sits right by a series of mountain and desert trails. Golf course is nice and tennis courts nice too. Pools are really good. You feel like you are way out, but right in town. Property is a bit tired, but again it is...

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Helpful?
Thank Matt P
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family getaway. I apologize for your preferred view room location not being ready when you checked in. Inventory availability changes quite frequently as rooms are cleaned and ready for sale. We value your business and appreciate hearing that you enjoyed your stay. Come back again.

St. Louis
Reviewed 2 days ago NEWvia mobile

We used our Chase points to book a Signature Suite at the Tapatio Cliffs resort. When we arrived, we were assigned a room that did not match the appearance of a Signature Suite on line. We contacted the front desk and were told their reservation showed a standard room. We took them our e-mail confirmation to prove the original booking....

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Thank glu
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your detailed review. We apologize for the resort not meeting your expectations and for the reservation miscommunication from the third party. We value your business and appreciate hearing that you enjoyed the breakfast buffet and our golf course. If your travels bring you back to Phoenix, we hope you will give us another try.

Undknown
Reviewed 3 days ago NEW

Dirty smelly room. limited food. Told complimentary breakfast.. no only Starbucks and mile down the road. Would not recommend. Point of view a beautiful view but unable to Eat there for 3 nights due to wedding and bookings.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Unknown U
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your feedback and are very sorry to hear of this disappointment. We would like to talk with you to learn more about your stay with the hopes to make this right for you. If you would like to share that with us please email enjoy.tapatiocliffs@hilton.com.

Reviewed 3 days ago NEWvia mobile

The texting service they offer for the concierge is just awesome. So easy. The price isn't super cheap but the amenities and facilities are awesome. We talked to a family who has been coming here for 15 years - they love it. It's so easy. Great views of Phoenix and u can walk to the hiking trails. Not close to...

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Helpful?
Thank Brian E
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you very much for your 5 star review. We’re happy to hear that you enjoyed your time with us. Our new texting service has been very popular and a great benefit to communicate with our guests. There are many guests like the ones you met who have been coming here for years. We hope to serve you again and...

Rapid City, South Dakota
Reviewed 3 days ago NEW

Visited for my daughter and her best friends 16th birthday celebration. The resort is beautiful, clean and quiet. A little of a challenge to get around as it is built into cliffs but staff is available to assist with shuttle service when needed. The pools were well kept and staff was very accommodating. The spa was wonderful! The beds were...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Z3136PCamyg
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your visit with us and other travelers. It’s fantastic to hear that you enjoyed your time with us celebrating a very special birthday. We appreciate the many compliments and recommendation. We value your business and hope you come back to see us again.

New York State
Reviewed 3 days ago NEW

We spent 3 nights and wish we could have stayed more. The resort has much to offer to all. The pools our spread around the resort and offer something for everyone. The large pool is a great if you have children with you. We used a couple of the pools and enjoyed them all. Many options for dinning and drinking....

Review collected in partnership with Hilton Hotels & Resorts
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Thank stripejoe
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. We appreciate hearing that you had a good visit and look forward to serving you again.

Reviewed 3 days ago NEW

We stayed here for 4 nights in March 2017 and had a blast! The front desk people (Vince, Steven) were sure friendly and helpful (we checked in late at night too!) and the valet parking people let me know where my room was and how easy it was to park there. I would say if you want peace and quiet...

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Helpful?
Thank Nancy M
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your detailed review. It’s great to hear that you took advantage of the hiking opportunities across the street at the North Mountain Preserve. I will share your kind comments with Vince and Steven and appreciate your mentioning them by name. If your travels bring you back to Phoenix, we hope you will choose us again.

Arizona
Reviewed 5 days ago NEW

Room wasn't ready when promised. Made 3 calls to the resort to check on the status and was told different things by 3 different people. They lost our reservations, then tried to double bill us. Never apologized or tried to make it right. the manager, Autumn, at the front desk was very unprofessional. She told us we would have to...

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1Thank DMurrayAZ
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I am sorry to hear about this unfortunately situation. Upon receipt of your email yesterday to our hotel email site, I looked into the details of your feedback. I understand that your suite was blocked next to others in the wedding. As your suite was not ready, we offered an alternative and you declined because you wanted to remain near...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $167 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Jetsetter so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs Resort Phoenix, Arizona
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#10 Luxury Hotel in Phoenix
#62 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main building in best. Mountain view second best. Building 9 not good.”
 of 5 bubbles 397mattp, 23 Mar 2017 | Read review
“Go somewhere else”
 of 5 bubbles DMurrayAZ, 20 Mar 2017 | Read review
“See my review - ask for area best for reason(s) you are there. The resort fee, which includes the in-room wifi, is standard, but worth it!”
 of 5 bubbles ginasP2064CN, 19 Mar 2017 | Read review
“do not accept building 21 until the elevator is fixed”
 of 5 bubbles Charlie3446, 16 Mar 2017 | Read review
“The higher the building, the better the view”
 of 5 bubbles U1109TSmikem, 13 Mar 2017 | Read review
5 of 5