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TownePlace Suites Phoenix North

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#62 of 174 Hotels in Phoenix
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TownePlace Suites Phoenix North
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152 Reviews from our TripAdvisor Community

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Showing 148: English reviews
San Diego, California
Reviewed 27 June 2016

I checked in to this hotel and i was welcomed by Emiliano with a big smile. Check in was fast and easy. My room was clean and had a little kitchen. Great customer service from the moment i walked in till the moment i checked out. I'd come back again.

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Thank omniarabdulkarim
Reviewed 25 June 2016

Our room was a nice haven from the desert heat of Phoenix. The full kitchen was a nice surprise. We didn't use it except for the fridge but next time we will plan ahead and save money on eating out. The bed was very comfortable and the internet speed was great. WE will definitely stay there again.

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Thank gary h
Phoenix, Arizona
Reviewed 27 May 2016

the room(319) was very nice,super clean, nice little kitchen . the customer service was great & the breakfast they had was the best I have ever...Pool was maintain well and Gym is also good. Evening they have some cookies, popcorn, etc.. it is tempting one..

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Thank Karthik C
Seattle, Washington
Reviewed 19 May 2016

Stayed here last week as a family of 5 in a 2 bedroom suite. Pros: Check in was easy with the Marriot mobile app. Received complimentary water bottle. CONS : We asked for few towels to the room which we had to collect from the front desk and they call it room service. This is the first time in our...

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1Thank LSN88
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear LSN88, Thank you for reviewing the Towneplace Suites Phoenix North. I am glad to hear you had an easy check-in. However, I sincerely apologize that we did not deliver the service you expected and deserved. It is our goal to provide exceptional service to our guests, so all feedback is appreciated and will be used to make improvements to...

Park City, Utah
Reviewed 18 May 2016

Recently stayed in Phoenix (Tempe) for a conference during one of the busiest weekends in the city and was upgraded to the suite-style rooms at Towne Place. It was so comfortable, quiet, clean and affordable - like having our own apartment just outside the city. Well worth the deal.

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Thank Victoria B
Reviewed 18 May 2016

the room was very nice,super clean, nice little kitchen . the customer service was great & the breakfast they had was the best I have ever had at similar hotels which offer a free breakfast, good selection over other places & it was good!

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Thank stepheng146
Benson AZ
Reviewed 18 May 2016 via mobile

Springhill suites, next door, was booked and suggested we stay here. Had a two room suite with kitchen which was nice and the price was very reasonable fir the accommodations. Having stayed at Springhill the week before we may have been a bit spoiled by their great staff, as we were not impressed at all by the TownePlace staff. We...

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1Thank Kangnam76
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear PizzaguyBensonAZ, Thank you for reviewing the TownePlace Suites Phoenix North. I am glad to hear you liked your two bedroom suite, as well as our continental breakfast. However, I apologize for not providing the impressive service you deserve. These comments will be discussed with my team members as we continue to work towards impressing guests. We hope that you...

Spring Lake, Michigan
Reviewed 6 April 2016

We were in town for 4 days for a wedding and stayed here in a 2 bedroom, 1 bathroom suite. It was clean and quiet. Décor is a little outdated--but beds were comfy, a/c was good, and staff was friendly. Breakfast was basic--but more than adequate. Towels could be larger--but there were plenty. The pool is small--but it was clean...

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Thank springlakekathy
Randolph, NJ
Reviewed 1 April 2016

We flew in late last night, and wanted a place on the North side of town so that we could get started early on our family road trip and skip the Phoenix traffic. The suites are clean & updated, with comfy furniture, tons of power outlets, and friendly & helpful staff.

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Thank Joe C
Reviewed 24 March 2016

In full disclosure, my loyalty belongs to Hilton, but it was spring training and this was within my company's budget...and I can see why! There is nothing special at all about it! A queen bed in each room. It definitely looks and feels run down. Fitness center has A LOT to be desired. There's one computer/printer for the "business center"....

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Thank Vicki S
TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Vicki S, Thank you for your review. I apologize you were not satisfied with your stay. We appreciate guest feedback such as yours so that we can continue to improve our hotel. Please reconsider and allow us another chance to host you. Sincerely, Dominick C. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites Phoenix North

Address: 9425 North Black Canyon Freeway, Phoenix, AZ 85021
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $96 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Phoenix North 2.5*
Number of rooms: 95
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Also Known As:
Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix
TownePlace Suites Phoenix North Arizona
Hotel Style:
#21 Business Hotel in Phoenix
#21 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Phoenix North staff and other travellers.
5 questions
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Albuquerque, New Mexico
Madison, Wisconsin
2 months ago
Los Lunas, New Mexico
Garden City, Kansas

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Questions? Get answers from TownePlace Suites Phoenix North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Since you can easily hear people walking in rooms above you on the lower floors, it's helpful to request a room on the top floor.”
 of 5 bubbles Rhymetime, 10 Nov 2016 | Read review
“The suite is like a small apartment. Everything in the kitchen you will need.”
 of 5 bubbles SusanV205, 24 Aug 2016 | Read review
“All the rooms are fine.”
 of 5 bubbles 791karthikc, 26 May 2016 | Read review
“quieter floors, accessibility, located on major highway routes”
 of 5 bubbles victoriabK163PV, 18 May 2016 | Read review
“Find the back entrance across the parking lot exiting onto 25th street to avoid Frontage Road traffic during rush hours.”
 of 5 bubbles Mrlene4, 6 Mar 2016 | Read review
5 of 5