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Embassy Suites by Hilton Phoenix-Scottsdale

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#17 of 174 Hotels in Phoenix
Certificate of Excellence
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Embassy Suites by Hilton Phoenix-Scottsdale
Embassy Suites by Hilton Phoenix-Scottsdale
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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Phoenix-Scottsdale
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Showing 1,156: English reviews
Menomonee Falls, Wisconsin
Reviewed 1 week ago via mobile

There were issues from the time we arrived. Staff gave me my key, but no other information. Shower in room ran either scalding hot or ice cold. When using plugs in room - plug literally pulled out of wall when unplugging. Keys to room kept demagnetizing and staff basically blamed me each time - too close to cell phone or...

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Helpful?
Thank NB-Wis
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

We are truly sorry that your stay was hindered by so many nuances. It is even more disappointing to hear that we handled the situation so poorly, as to cause the horrible stay outcome described. This is not the expectation that we have for ourselves and I am sorry that your stay was not to our normal standard. Your feedback...

Madison, WI
Reviewed 2 weeks ago

We made reservations 9 months ago for 4 different rooms and went to confirm a few weeks ago and were told, no, we cannot honor those rates. Excuse me?? Got through that hurdle. Then everyone of us had issues. Start with the front desk. That group needs a lesson in customer service. Two of the group checked in (different times)...

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Helpful?
Thank KLMMadison
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

We are very sorry to hear that your stay was not what you would expect when staying with Hilton. We pride ourselves in providing memorable experience and we definitely did not meet that expectation during your stay. We do appreciate the feedback as it will help us work on the areas of opportunities that you have kindly brought to our...

Franklin, Indiana
Reviewed 2 weeks ago via mobile

Really a 5 star hotel but our room smelled a little musty. Other than that small issue, everything was wonderful. We got a good value using Priceline ($176), the staff were friendly, courteous and helpful, and amenities were outstanding. We enjoyed the large outdoor pool area with a nice hot tub. Plenty of lounge chairs and towels provided. The made...

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Helpful?
Thank RandAinIndiana
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for staying with us and taking the time to leave a review. We appreciate your stay and look forward to hosting any future visits to Phoenix. Thank you!

Park City, Utah
Reviewed 2 weeks ago

Great hotel and location. We had a great time, wonderful room, with a fantastic view. Front desk and all personnel were great. Nice pool area. Great view of the golf course which you are right on. Golf practice area just steps from your room to use if you are a golfer. Embassy Suites does a good job. The location was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank steveandterry
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

We are happy to hear that your experience here at The Embassy Suites was very satisfying. Weekend getaways can be difficult to make time for, so it is important that when our guests do finally get away from reality, that we provide a relaxing experience. We look forward to hosting any future getaways that you can make happen and thank...

Muscat
Reviewed 2 weeks ago

Stayed 4 nights at beginning of vacation. Arrived late in the evening, welcome was courteous but not overly enthusiastic, some help (or even offer) with luggage after long trip would have been appreciated. Accommodation is standard Embassy Suites but property is dated and probably overdue renovation (starting 2017), our room (5048) had many defects including doors that wouldn't close, loose...

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Helpful?
Thank RDMONTRAVEL
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

We are sorry to hear that your stay was not what you would have expected and that the value perception for the price paid was not there. The feedback and opportunities shared are much appreciated, as it is helpful to use these to share with the team to see what can be done to prevent these type of experiences from...

Fort Collins, United States
Reviewed 2 weeks ago

Great location, spacious rooms, each room has a balcony, great delicious breakfast, wonderful caring staff. Would definitely stay there again. Very close to shopping and a large number of restaurants.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank J1747FYmichaela
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for the 5 star review and for staying with us here at The Embassy Suites. We appreciate your time and hope you have future opportunities to frequent our hotel once again!

Reviewed 2 weeks ago

Great hotel with a nice view of the pool and golf course. Great bar staff and wonderful breakfast include with stay. Overall a wonderful place...I would definitely stay there again. Can't say enough about the wonderful staff and beautiful golf course. The only negative is the restaurant. We were overcharged about 30.00 dollars at dinner. I asked for an itemized...

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Helpful?
Thank kseeke
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for completing and sharing a 5 star review in regards to your stay here at The Embassy Suites. It is nice to hear how wonderful the staff service was throughout the property. Our apologies on the billing discrepancy at the restaurant. We should be much more diligent in our follow up to guest requests. Thank you for bringing...

Oakland, California
Reviewed 2 weeks ago

Safe area and close to the mall. Room is spacious and clean although a little bit dated. The room is very clean. Beds are comfortable and water pressure is great. Free breakfast with make to order omelette and pancake. Staff are helpful and friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Xenix C
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for staying with us and providing some feedback. We are happy to hear that you found the staff to be friendly and helpful, and that the hotel was clean and convenient for you. We are excited that we will be renovating our guest rooms and public areas this summer. We do hope that you have another future opportunity...

West Chicago, Illinois
Reviewed 2 weeks ago

Staff was very friendly, courteous and helpful. Great place to stay near Mesa and Scottsdale. Rooms were spacious and quiet. Breakfast area was a little congested but staff kept items well stocked and tables clean.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bill G
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for staying with us and taking the time to complete a 5 star review! We appreciate your time and look forward to being your choice hotel in the future visits made to Phoenix. Thank you!

Chicago, United States
Reviewed 3 weeks ago

Rooms are a little dated and need to be updated. Loud at night - needed to turn the fan on to drown out hallway noise. Fitness center was okay, but needs more equipment to make the workout experience better than average. Not totally dissatisfied, but could have been a better experience.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L4502GJjohnm
Michelle S, Asst General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review

Thank you for staying with us and providing us some feedback in areas we could enhance to really accommodate the business traveler needs. We will most definitely share this with the appropriate teams to see what can be done to provide that experience. We are looking forward to guest room and public area renovations this April. We do hope you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix-Scottsdale

Address: 4415 E Paradise Village Pkwy S, Phoenix, AZ 85032-7744
Region: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Price Range: $153 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix-Scottsdale 3*
Number of rooms: 270
Reservation Options:
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale
Embassy Suites By Hilton Phoenix-Scottsdale Arizona
Hotel Style:
#18 Family Hotel in Phoenix
#26 Romantic Hotel in Phoenix
#28 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix-Scottsdale staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Phoenix-Scottsdale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the rooms are far from the elevators so a lot of walking. Many of the first floor rooms are near meeting rooms...NOISY!”
 of 5 bubbles KLMMadison, 12 Mar 2017 | Read review
“If you want to sleep, not facing the golf course. Wait until the property has been renovated.”
 of 5 bubbles RDMONTRAVEL, 8 Mar 2017 | Read review
“Ask for a view room”
 of 5 bubbles kseeke, 8 Mar 2017 | Read review
“If you want quiet in the morning do not get a room facing the golf course.”
 of 5 bubbles karlsF1949VK, 4 Mar 2017 | Read review
“balconies facing the mountains/golf course are small but nice with 2 chairs and wonderful views, definitely worth the extra $”
 of 5 bubbles brooksj, 17 Feb 2017 | Read review
5 of 5