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JW Marriott Phoenix Desert Ridge Resort & Spa

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#9 of 173 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,454 Reviews from our TripAdvisor Community

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Showing 2,415: English reviews
NJ
Reviewed 5 January 2015

I spent 3 nights with my 9 year old son here at the end of December. This is a very large hotel, but it is manageable and well run. Staff is friendly and helpful, the grounds are well maintained and attractive, and the hotel is very close to many Phoeniz/Scottsdale attractions. Pools and Lazy Rivers are great for kids, and...

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Helpful?
Thank MaxnBaci
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for choosing our resort for your recent December family vacation - we certainly appreciate your business. We are pleased to hear that you and your family enjoyed your time spent with us and we hope that we can become your vacation spot in the future!

Logan, Utah
Reviewed 5 January 2015

Stayed 5 nights for a business reward trip/meeting. Golf course was difficult but fun and scenic (bring plenty of balls and a sand game). Rental car company on site made it easy to make a day trip to Sedona. Pools are relaxing with a lazy river. Friendly staff, great room. Variety of restaurants. Entertainment facilities were great for the night...

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Helpful?
Thank Jeff P
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We appreciate you selecting our resort for your recent trip. We are pleased to hear that you enjoyed your time with us from the challenges on the golf course to floating around the lazy river and enjoying the restaurants. We hope to see you visit our resort again in the near future. Please reach out...

Laguna Beach, California
Reviewed 2 January 2015

My husband and I attended a 4 day conference and were very pleased with the service, staff and our beautifully appointed hotel room. Most important, however, was that we had the Griffin Club included with our stay. The Griffin Club offers 'free' breakfast, lunch and dinner hors-d'ouevres, plus an assortment of liquors, wines and beers. You won't be disappointed. It...

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Helpful?
2Thank Blynn B
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased that you and your husband had the opportunity to experience our wonderful Griffin Club and appreciate the recommendation to other travelers. We certainly hope to have the opportunity to welcome you back again when your travels bring you to Arizona.

Gilbert, Arizona
Reviewed 1 January 2015

This property is one of the top 10 properties I have ever stayed at over my career as an IT consultant. The staff always does their best to provide service to the customer. From the housekeeping staff to the general manager, every person does their level best! The grounds are beautiful! The pools are kept in great shape! The drinks...

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Helpful?
Thank Brendan F
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Wow - we love that we've made your top 10 list, thank you! We are so pleased to hear that you enjoyed your stay with us and received the top level of service that we strive to offer each guest. We look forward to welcoming you back to our resort once again when your travels bring you to Phoenix!

cincinnati, United States
Reviewed 30 December 2014

I stayed at JW Marriott for the first time over Christmas. Check in was great, however there were very limited menus at restaurants over Christmas and the Italian restaurant is closed. Christmas Day night a huge convention arrived and it was chaos from then on. The staff cannot handle the large influx. If there is a convention there needs to...

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Helpful?
Thank Richard F
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We truly apologize that you stay did not meet or exceed your expectations. Please reach out to us at jwdesertridgeguestservice@marriott.com with your contact information so we may speak in further detail. We do hope to have the opportunity to welcome you back to show you the true travel experience that...

Southern Poland, Poland
Reviewed 30 December 2014

Fantastic property from check in to check out. We stayed 6 nights for a large conference in early Nov 2014. Tamar welcomed us at check-in like we were family. Warm, welcoming and informative. We had a king suite. Perhaps slightly dated furniture but overall functional, spacious, quiet and very clean. The bed was the most comfortable ever. The lobby is...

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Helpful?
1Thank Thomas E
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for choosing our resort for your stay! We certainly appreciate your business! We are so pleased to hear that you enjoyed your time with us and experienced such a great level of service! We will pass on your kind words to Tamar and we look forward to welcoming you back to our resort in the near...

Reviewed 30 December 2014

Awesome restaurants including Roy's on site, pool under the palm trees, great shopping and Starbucks on site. Mall across the street. LOVE IT! Have returned here about 8 times so far! Feed the ducks by the pool, play tennis or golf here, etc.

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Helpful?
Thank Angela P
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We appreciate you choosing our resort for your stays! We are so pleased to hear that you enjoy your time and look forward to welcoming you back again soon!

Glenwood Springs, Colorado, United States
Reviewed 27 December 2014

nice place, loved the water trail and pools. Wyatt had a great time, the servers were all excellent. The pool bar was good, watched the world cup there. Laren was our birthday server and went way out her way to give him special attention.

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1Thank Wes B
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your kind review. We are pleased that you chose our resort to celebrate your grandson's birthday this past summer and that you all truly enjoyed your time spent with us! We look forward to welcoming you back to our resort when your travels bring you to Phoenix once again!

Albuquerque, New Mexico
Reviewed 27 December 2014 via mobile

This is the sixth year that I have visited the JW Desert Ridge Resort over Christmas, and the service is excellent as usual. The hotel decorations are festive yet not overdone. Every year they have a gingerbread house display that is original and creative. This year they went with the Frozen theme, which delighted my 5 year old. The rooms...

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Helpful?
1Thank Felicia T
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for choosing our resort again for the sixth year, we truly appreciate your business each year! We are so pleased to hear that you and your family truly enjoyed your time spent with us from the gingerbread village display to the lazy river! Please reach out to us for your next visit; we would love to...

Park Ridge, Illinois
Reviewed 24 December 2014

We recently visited the JW Marriott for an extended weekend in Phoenix. As others have noted, the hotel is large and well maintained. We found the staff to be friendly and helpful throughout our stay. There are a lot of entertainment options on the grounds-multiple pools, tennis courts and bicycle rental options. There isn't a bike trail per se but...

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Helpful?
Thank Joseph B
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed many of the amenities that we have to offer during your recent stay with us. We are however, disappointed to hear that we did not meet your expectations on a few details. We would love to speak with you in further detail. If you would please send...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: $353 - $950 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Evoline ltd, Orbitz, Expedia, Travelocity and Jetsetter so you can book your JW Marriott Phoenix Desert Ridge Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#1 Top resorts Hotel in Phoenix
#2 Spa Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
41 questions
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the access to the Griffin Lounge! Totally worth it.”
 of 5 bubbles katemN9246LI, 14 Feb 2017 | Read review
“Get concierge floor and Griffon Club access”
 of 5 bubbles jasman79, 11 Feb 2017 | Read review
“Room with pool or mountain view. Loved the balcony in the room we had.”
 of 5 bubbles 586pam, 17 Jan 2017 | Read review
“Get a high floor facing away from the pool.”
 of 5 bubbles 464StephenW, 10 Jan 2017 | Read review
“Was on third floor, which is just above the lobby which is on the second floor. Had a room with view of pool, splash pad and mountains.”
 of 5 bubbles Coolmom8, 9 Jan 2017 | Read review
5 of 5