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JW Marriott Phoenix Desert Ridge Resort & Spa

#7 of 174 Hotels in Phoenix
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,555 Reviews from our TripAdvisor Community

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Showing 2,516: English reviews
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Burlingame, California
Reviewed today NEW

Unbelievably poor customer service. Arrived at 12:30 am to check-in (as a Platinum Rewards member with a confirmed reservation) and they are over booked with no rooms. Nearest available hotel is a Hilton 25 minutes away. Just a pure crap way to treat supposedly valued customers. Like · Comment

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Helpful?
Thank Chris H
Reviewed yesterday NEWvia mobile

went for a quick conference last weekend....i tried the gym which was well equipped and empty...i didnt really try any ony of the pools, they seemed a bit overcrowded....the rooms seemed outdated yet comfortable...bathroom was sparse....i didnt eat in any of the restaurants but our meetings were catered by the hotel and the food was delicious. Overall average place but...

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Thank imohiudd11
Reviewed yesterday NEWvia mobile

This is the place to stay! Beautiful grounds, updated rooms and incredibly friendly staff. I wish I could have stayed for more than one night (and didn't have to work)! There is a close shopping area right down the road as well! I will be back next time I am in the Phoenix area.

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Thank Nicki P
Reviewed yesterday NEWvia mobile

We loved our recent stay at this resort. We stayed in the Griffin Club room and it was totally worth every penny! We have traveled quite a bit and have never had service as good as here. The Griffin Club can't be beat. We loved Tyler especially in the Club room. He was beyond awesome. The breakfast, lunch and dinner...

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Helpful?
Thank Jensterrn
Baltimore, Maryland
Reviewed 3 days ago NEW

Breakfast buffet- $27 for one person. The grounds and room were clean. The place is huge. Be prepared to pay extra for anything. There is a nice shopping area that is close by. The staff that we dealt with were helpful and friendly.

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Thank Mark O
South Florida, Florida
Reviewed 4 days ago NEW

This is a large resort with outstanding service. I have been there several times for business and always received excellent service. The rooms are large and comfortable with WiFi and a minibar included.

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Helpful?
Thank oscari995
Freehold, New Jersey, United States
Reviewed 4 days ago NEW

This Resort was huge. If you are looking for a lot of room to roam then this is the place. Very beautiful, nice view depending if you like pool, golf or garden. The property is spread and they have a nice cactus garden as a bonus. Amazing Spa and the yoga as well a gym so if working out is...

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Thank Ken F
Philadelphia, Pennsylvania
Reviewed 4 days ago NEWvia mobile

This place is definitely a five star resort! I have been to some five star resorts that were ok. This resort is over the top. The grounds are breathtaking, and well maintained. The inside of the hotel lobby is awesome, contemporary without feeling cold or cavernous. There are restaurants inside the hotel, also there are lots of places to just...

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Helpful?
Thank Joanne B
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your fabulous review. We are delighted to hear how wonderful your time was enjoying the beautiful grounds and pool area. We hope to have you join us again soon! Kimberly, Guest Experience Specialist

San Antonio, Texas
Reviewed 6 days ago NEW

It really has everything you could want - a spa, fabulous pools, wonderful scenery, friendly hotel staff - and the kicker, Roy's Restaurant! That's just the beginning for all the features. The biggest problem is LEAVING! No wonder a wedding chose that location! If you need to get away from it all, this is the perfect place! Romantic but also...

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Helpful?
Thank Annie055
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased to hear how amazing your recent stay was. Our staff prides themselves on offering each guest exceptional and personalized service and we appreciate your comments on the wonderful service you received, and will be happy to share this with our team! We look forward to your next visit! Kimberly, Guest Experience...

Reviewed 1 week ago NEWvia mobile

First of all, if you are a platinum member dont expect anything. I kind of figured this being a resort, but wow, nothing? Anyways, the check in process, clearly define where the line is. Of course as mentioned mobile check in does not mean anything here. I requested late checkout just in case. Yet i had a knock from housekeeping...

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Helpful?
Thank Steven H
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are disappointed to learn that your stay was anything less than exceptional. Please reach out to us directly at jwdesertridgeguestservice@Marriott.com with your contact information so that we may speak with you in further detail. Kimberly, Guest Experience Specialist

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: $287 - $790 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#1 Top resorts Hotel in Phoenix
#1 Spa Hotel in Phoenix
#3 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golf course view”
oscari995, 19 May 2017 | Read review
“always suite”
KenF463, 19 May 2017 | Read review
“Ask for a room with a view. The balcony overlooking the pool or lazy river is nice.”
H4girls2boys, 13 May 2017 | Read review
“Rooms not directly located over restaurants or patios are more quiet.”
O1060BCbarbaral, 9 May 2017 | Read review
“Griffin Club is absolutely worth it!”
tjutzig, 6 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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