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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
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Crowne Plaza Phoenix Airport
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642 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Prescott, Arizona
Reviewed 2 weeks ago

The hotel is fine, nicely appointed, comfortable beds, free parking when flying. Problem: we were told that the airport shuttles run every 30 minutes, but they are every 15 during the early morning. So, what is the problem? Well, I came down early to put some clothes in the car, left my bag curbside because it wasn't at the 30...

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Helpful?
Thank lovetohike1111
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of our hotel. I apologize for the inconvenience with the shuttle times and am pleased to hear that the staff was able to help in a timely fashion. I hope we get a chance to welcome you back on your next visit to Phoenix. Sincerely, Ted Trembath - General Manager

Sewickley, Pennsylvania
Reviewed 2 weeks ago

The Crowne Plaza was the site of an annual conference of 40 academic deans who come every year. This was my first visit. Apparently the recent renovations were well done and badly needed. I thought the hotel did a fine job in hosting 3 days of meetings. Proximity to Sky Harbor airport via the Skytrain is a huge benefit. Meeting...

Review collected in partnership with this hotel
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Thank Johnsotr
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am happy to hear that your conference went well as that is one of our core businesses. Thanks for sharing your comments regarding your first visit to the Crowne Plaza Phoenix Airport Hotel and I hope you can visit us again soon. Sincerely, Ted Trembath - General Manager

Show Low, Arizona
Reviewed 2 weeks ago

We found the accommodations very suitable for our needs. The bed was comfortable. The room was clean. It was good to have a refrigerator. The shower was easy to use. There was only one serving of coffee with caffeine and one decaf. Should have had a second serving. I noticed the bathroom faucet was not as hot as I would...

Review collected in partnership with this hotel
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Helpful?
Thank nstidham
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am happy to read that you had a pleasant stay at the Crowne Plaza Phoenix Airport. Thank you for mentioning the super service and buffet for breakfast. I will take your in room coffee comments to the team. I hope you join us again for any future trips to Phoenix. Sincerely, Ted Trembath - General Manager

Phoenix, Arizona
Reviewed 2 weeks ago

Very nice hotel and room. Staff is polite and helpful. Our meeting room was well suited for our meeting. We asked the staff for some adjustments and they accommodated our needs within minutes of our request. Located very close to the Airport, but did not notice or even hear the Airport. Located across the street from a Light Rail station....

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Thank DaleHollenberger
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for joining us for a business conference which is one of our strong points. I am pleased to hear that the staff was able to accommodate your adjustments needed in a timely manor. I hope you can come back to take advantage of our many leisure amenities like the central location, pool and fitness center. Sincerely, Ted Trembath...

Reviewed 3 weeks ago via mobile

We arrived with four kids to spend the night with the plan to wake up early to get to the airport. It was very clean and well maintained. Smelled fine. Room with two queens was as-expected. Comfy beds. Nice linens. We asked housekeeping via phone call for extra bedding and pillows and they were prompt. The hotel has an airport...

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Thank SeesTheWorld5
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your on point review. I hope you can spend more time with us on your next visit to Phoenix. Our central location is perfect for sight seeing in Phoenix, Scottsdale and the East Valley. Sincerely, Ted Trembath - General Manager

Tuba City, Arizona
Reviewed 3 weeks ago

Excellent place to stay, staff always friendly, rooms at right temp, good meeting space in lobby area. Can self park, but the property has free valet services and airport shuttle. Located in central location of greater Phoenix area. Has a nice little bar on property and restaurant (I have not tried the restaurant).

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Thank dagget890
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I appreciate your excellent comments regarding the friendly staff, central location and nice bar. I hope on your next visit you have the opportunity to visit our restaurant. Best wishes, Ted Trembath - General Manager

Wilmington, Delaware
Reviewed 3 weeks ago

We stayed here for two nights upon arrival to Phoenix and then again for night before we flew back home. We ate at the restaurant for breakfast and got coffee at the bar which serves Starbucks. We do not care for buffets so ordered our meals off the menu and they were both excellent. The server was very friendly and...

Review collected in partnership with this hotel
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Thank Laura M
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for sharing your thoughts on your recent stay at the Crowne Plaza Phoenix Airport. I enjoy hearing such a positive experience in our restaurant and with our friendly front desk staff. I hope you can visit us again when you have more time. Sincerely, Ted Trembath - General Manager

Tucson, Arizona
Reviewed 3 weeks ago

Nice room.comfortable bed.had a good meal in the bar area and Heather was very accommodating.Lisa at the front desk was very professional and there were no problems with check in as I'm a CLC card member and my work set up the reservation last minute and I've had problems at other hotels but not here.

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Thank 877tannerd
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your great comments on your recent stay and your comments about our front desk especially Lisa. The staff takes pride in giving top notch service and appreciates your review. Sincerely, Ted Trembath - General Manager

Allentown, Pennsylvania
Reviewed 3 weeks ago

Stayed at the Crowne Plaza at PHX at both ends of my trip to Phoenix and Mexico. I especially enjoyed that it is a full service hotel with a bar and restaurant. Had a very good dinner both nights. Great employees at the front desk and in the restaurant.

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Thank manzanedo
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for excellent review of the Crowne Plaza Phoenix Airport. I appreciate the nice comments regarding the good dinner and great employees. We hope to see you again soon for a return visit. Sincerely, Ted Trembath - General Manager

Winnipeg, Canada
Reviewed 3 weeks ago via mobile

I stayed at the Crowne Jan. 19-23. The room was spacious and the bed was comfortable. The hotel food was outstanding. The meeting rooms were great with good av capabilities. Great place for a business event.

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Thank Feez24
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of the Crowne Plaza Phoenix Airport. I appreciate the comments regarding the meeting capabilities and outstanding food. I hope you can join us again for a pleasure trip in the future. Best wishes, Ted Trembath - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $191 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 19 Feb 2017 | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 18 Feb 2017 | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 14 Feb 2017 | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 6 Feb 2017 | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 4 Feb 2017 | Read review
5 of 5